Many users often overlook billing details until they encounter an unexpected charge, such as an automatic subscription renewal. This guide aims to clarify how SURF STAR's refund process works, ensuring you're well-informed about eligibility and the steps needed to request a refund swiftly. Whether you're encountering a charge for the first time or simply seeking to understand your options, we've got you covered with clear and helpful guidance.
What You Should Prepare Before Applying For Refund
Order Number: Locate your specific order number from your purchase confirmation email.
Transaction ID: Gather the transaction ID from your payment confirmation or bank statement.
Account Details: Make sure to have your SURF STAR account information, including the email address used for the account.
Proof of Purchase: Retain copies of invoices or receipts related to your order.
Reason for Refund: Clearly outline the specific reason for your refund request based on SURF STAR's policy.
Return Shipping Label: If applicable, get the return shipping label provided by SURF STAR for defective products.
Photographic Evidence: Take clear photos of the product if it is defective or not as described, as this may be required for the refund process.
Communication Records: Keep records of any previous communications with SURF STAR regarding your refund request for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-2 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SURF STAR
At SURF STAR, we aim to ensure our users have a clear understanding of their rights regarding refunds. Our services, which include surfboard rentals, lessons, and related products, provide opportunities for enjoyable experiences. However, there are scenarios in which users may seek a refund based on specific conditions.
Canceled Lessons: If a user cancels a scheduled surf lesson more than 24 hours in advance, they may qualify for a full refund of the lesson fee.
Equipment Returns: Users returning surfboards or other rental equipment within the specified return window may be eligible for a refund if the items were returned undamaged.
Service Interruption: In cases where a scheduled service is interrupted due to uncontrollable weather conditions and is unable to be rescheduled, users might be eligible for a refund.
Membership Cancellations: Users who cancel their SURF STAR membership before the renewal date may qualify for a pro-rated refund based on the unused portion of their subscription.
It is advisable for users to review their account information and the specific policies associated with each service to determine if their circumstances might lead to an eligibility for a refund. Additionally, users are encouraged to contact our support team for clarity on any billing or account-related questions.
Step-by-Step Process to Request Your SURF STAR Refund Like a Pro
If you purchased through SURF STAR.com:
Visit surfstarsup.com and scroll to the bottom of the page.
Click on the 'Contact Us' link in the footer.
Select the 'Billing Issues' option from the contact form.
In your message, mention that you are seeking a refund for a recent membership charge.
Emphasize any relevant details such as:
Your account was unused during the billing period.
The subscription renewed without prior notification.
Submit the form and keep an eye on your email for a response.
If you purchased through Apple (iOS):
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' from the menu.
Find and tap on your SURF STAR subscription.
Scroll down and select 'Report a Problem' under the subscription details.
Choose the relevant refund option from the provided list.
In the message box, highlight that the renewal happened without notice and your account hasn’t been in use.
Submit your request, then check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions' from the menu.
Tap on 'Subscriptions' and find your SURF STAR subscription.
Choose 'Cancel subscription' and follow the prompts to cancel.
After cancellation, go back to the subscription details and select 'Report a Problem.'
When prompted, mention that you did not use the service and emphasize the surprise renewal.
Submit the report and monitor your email for a response.
If you purchased through Roku:
Access your Roku device and go to the home screen.
Select 'Streaming Channels' and navigate to 'My Channels.'
Highlight SURF STAR and press the * button on your remote.
Select 'Manage Subscription' from the menu that appears.
Choose 'Cancel Subscription' to stop further charges.
Return to the SURF STAR channel and use the 'Contact Us' option from within the app.
In the message box, state that you'd like to request a refund for your subscription due to its renewal without adequate warning.
Submit the request and watch for an email update.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to SURF STAR for Refund
Script
Copy
Subject: Refund Request – SURF STAR Account [Your Email]
Dear SURF STAR Customer Service,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount]. Attached are any relevant documents for your reference.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your request is in the queue, and we will notify you once it is processed.
Processing
The refund is currently being processed and reviewed by our staff.
This typically takes 3-5 business days. You’ll receive an update once it’s complete.
Refunded
The refund has been approved and the amount has been credited back to your account.
You should see the funds returned in your account within 5-7 business days.
Partially Refunded
Only a portion of the refund has been processed for your order.
You’ll receive a notification explaining the amount refunded and any remaining balance.
Completed
The refund process has been finalized, and all transactions are complete.
You will receive confirmation, and funds will be visible in your account.
Canceled
The refund request has been canceled, either by customer or by our team.
Please reach out to customer support if you believe this was in error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SURF STAR, our users frequently engage with our platform for surfboard rentals, lessons, and equipment purchases. Below are some real user scenarios where refunds were successfully claimed, illustrating common situations users may face:
Cancelled Lesson Due to Weather: A user booked a surfing lesson through SURF STAR, but the session had to be canceled because of adverse weather conditions. After reaching out to customer service, they received a prompt refund for the lesson fee, demonstrating SURF STAR's commitment to customer satisfaction.
Incorrect Equipment Size Ordered: A customer purchased a wetsuit that unfortunately did not fit. They contacted SURF STAR’s support team to request a refund for the incorrect size, and after verifying their order details, they were issued a refund efficiently and courteously.
Subscription Pause Request: A subscriber enjoying the monthly surfboard rental service decided to pause their subscription for a month due to travel plans. After submitting a request through their account dashboard, SURF STAR gladly processed the pause and refunded the user for the month they would not be utilizing the service.
Equipment Availability Issues: A customer pre-booked a surfboard for a weekend but later discovered that the board was not available for that date. Upon notifying SURF STAR's support team, they promptly offered a refund for the rental fee, ensuring the customer felt supported and valued.
The Easiest Way to Get a SURF STAR Refund
If you're frustrated trying to get a refund from SURF STAR—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at SURF STAR is a straightforward process, ensuring you stay updated at every step. Here are the best ways to efficiently monitor your refund:
Email Notifications: Keep an eye on your registered email. SURF STAR sends timely updates when your refund is processed. Look specifically for emails with the subject line "Refund Status Update" to find pertinent details.
Account Dashboard: Log into your account on the SURF STAR website. Navigate to the Order History section for a clear summary of your purchases and their refund statuses. Each transaction will show whether a refund is pending, processed, or completed.
Billing Section: In your account settings, the Billing section provides detailed information about your payment methods and any ongoing refund processes. Here, you'll find important updates regarding assessment and approval.
In-App Notifications: If you use the SURF STAR mobile app, check the Notifications tab. You’ll receive real-time alerts regarding your refund status, ensuring you won’t miss any updates while on the go.
Refund Progress Information: SURF STAR keeps you informed about the stages of your refund. You can expect notifications detailing when your refund has been initiated, processed, and the estimated time for the funds to return to your original payment method.
Customer Support: For any questions or concerns about your refund, utilize the live chat feature on the SURF STAR website. This allows you to get instant updates or clarification directly from our support team.
FAQ
If you forgot to cancel your subscription on time, we understand that situations arise. Unfortunately, we typically cannot provide refunds for missed cancellations, as our policy is designed to support timely management of your account. We encourage you to review our cancellation policy for more detailed information.
Refund processing times can vary depending on your bank or credit card company, typically taking between 5 to 10 business days for the funds to be reflected in your account. Once we initiate the refund, you will receive a confirmation email providing details of the transaction.
If you see a charge but do not have an active subscription, please start by checking your account details on the SURF STAR website to confirm your subscription status. If you're still unsure about the charge, contact our customer support team with your transaction details for clarification and assistance.
If you are unable to receive a refund directly from SURF STAR, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within SURF STAR's support system to obtain additional support. Additionally, reviewing your account details and order history might provide useful insights into your situation.
If SURF STAR refuses to issue a refund, it's advisable to carefully review their refund policy for any specific conditions that might apply. You may also consider contacting their customer support team again for further clarification or assistance. Additionally, double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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