Many users only focus on the benefits of SurveyLab Professional until an unexpected billing charge catches them off guard. If you're finding yourself in this situation, you're not alone, and understanding how refunds work can be quite helpful. This guide will provide you with clear insights into SurveyLab Professional's refund policies, who qualifies for a refund, and step-by-step instructions to request your money back swiftly. We're here to assist you in navigating this process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your SurveyLab Professional account email address and username.
Transaction Details: The specific transaction ID for the payment you are requesting a refund for.
Reason for Refund: A clear explanation of why you are requesting the refund, such as service dissatisfaction or billing errors.
Payment Method: Details about how you paid (credit card, PayPal, etc.), including the last four digits of the card used if applicable.
Subscription Details: Information about your subscription plan (if applicable), including the start date and the billing cycle.
Confirmation Emails: Any relevant emails or receipts that confirm your purchase or subscription with SurveyLab Professional.
Documentation of Issues: Any screenshots or other documentation that support your claim for the refund.
Customer Service Communication: Records of any previous communication with SurveyLab customer support regarding your issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SurveyLab Professional
At SurveyLab Professional, users have specific rights regarding their subscriptions and billing processes. Understanding the circumstances under which refunds may be applicable is crucial for users to manage their accounts effectively. The services offered by SurveyLab Professional primarily focus on providing survey creation, distribution, and analysis tools. As such, refund eligibility generally revolves around subscription management and service usage scenarios.
Subscription Cancellations: If you decide to cancel your subscription before the end of a billing cycle, you may be eligible for a refund on the unused portion of the service, depending on the specific terms of your subscription plan.
Service Downtime: In the rare instance where a significant service outage occurs, leading to an inability to access your account or utilize the service, you might be eligible for a prorated refund based on the duration of the service interruption.
Billing Errors: If there are discrepancies in the billing amount, such as being charged for a higher-tier subscription than intended, users may request a review for potential adjustments or refunds based on the findings.
Account Reviews: If a user's account is put under review due to policy compliance and affects service access, this situation might prompt a discussion regarding any applicable credits or refunds for the impacted billing period.
Users are encouraged to review the specific terms and conditions related to subscriptions and billing practices for detailed guidelines on eligibility for refunds in these situations.
Step-by-Step Process to Request Your SurveyLab Professional Refund Like a Pro
If you purchased through SurveyLab Professional.com:
Visit the SurveyLab Professional website and log into your account.
Navigate to the Account Settings section located in the top right corner of the dashboard.
Click on Subscription or Billing Info from the account menu.
Locate the Request a Refund option and click on it.
Fill out the refund form, providing your account details and any relevant information regarding your request.
In the Message section, mention that the subscription reactivated without your notice.
Submit the form and check your email for any confirmation or additional steps.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the dropdown menu.
Find your SurveyLab subscription and tap on it.
Scroll down and select Report a Problem.
Choose the refund option and outline your reason, stating that you were unaware of the automatic renewal.
Complete the request and keep an eye on your email for an update from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions and find your SurveyLab subscription.
Tap on the subscription and select Cancel Subscription.
After cancellation, you will see an option that says Request a Refund; tap it.
Provide your reason, emphasizing that the account has been unused.
Submit your refund request and await a response from Google Play.
If you purchased through Roku:
Sign in to your Roku account on the Roku website.
Navigate to the Manage Account section.
Locate the Billing section and review your subscriptions.
Find your SurveyLab subscription and choose Unsubscribe.
Access the Help or Contact Us section at the bottom of the website.
Select the option to submit a refund request, explaining that you were not informed of the renewal date.
Finalize your submission and monitor your email for further instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to SurveyLab Professional for Refund
Script
Copy
Subject: Refund Request – SurveyLab Professional Account [Your Email]
Dear SurveyLab Professional Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review and awaiting approval.
Refund processing may take up to 3-5 business days. You will be notified once it is approved.
Processing
Your refund request has been approved and is currently being processed.
This stage typically lasts 5-7 business days. Funds will be credited to your original payment method.
Refunded
The refund has been successfully completed and the funds have been returned to you.
You should see the refunded amount in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been completed; the remaining amount is still pending.
You’ll receive another update once the remaining balance has been processed.
Canceled
Your refund request has been canceled, either by you or our team.
If you believe this is an error, please contact support for further assistance.
Completed
The refund process is entirely finished, and you have received your funds.
Everything is settled, and no further action is needed on your part.
Real User Scenarios: When and How Refunds Were Successfully Claimed
SurveyLab Professional, known for its comprehensive survey solutions and subscription services, often encounters various user scenarios where refunds are successfully claimed. Here are a few typical situations that showcase user interactions related to refunds:
Subscription Plan Downgrade: A user originally subscribed to the Advanced Plan realized that their needs had changed and they could manage with the Standard Plan. After contacting customer support to downgrade their subscription, they were able to successfully claim a prorated refund for the remaining days of their Advanced Plan subscription.
Service Interruption: A customer experienced a brief service interruption during a critical survey launch. After reaching out to SurveyLab Professional’s support team, they were happy to assist by providing a refund for one month’s subscription, acknowledging the inconvenience caused during the downtime.
Billing Error Clarification: A user noticed an unexpected charge for additional features they hadn't utilized. Upon reviewing their account details with tech support, they realized the charge was an oversight related to a feature trial. The team promptly issued a refund for the extra charge after rectifying the account settings.
Account Reactivation Confirmation: A user decided to reactivate their account but later changed their mind before accessing services. They contacted customer support to confirm the reactivation was not finalized, and the team efficiently processed a refund for the renewal fee.
The Easiest Way to Get a SurveyLab Professional Refund
If you're frustrated trying to get a refund from SurveyLab Professional—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SurveyLab Professional is straightforward and efficient. Here’s how you can stay updated on your refund requests:
Check Your Email: Once you initiate a refund, keep an eye on your registered email for notifications. SurveyLab Professional sends updates at each stage of the refund process, including confirmation of request, approval, and completion.
Access the Account Dashboard: Log into your SurveyLab Professional account and navigate to the Account Dashboard. Here, you can find a dedicated section for Order History, where all past transactions, including refunds, are listed along with their current status.
Review the Billing Section: In the Billing section of your account, you’ll find detailed information about your payment history and any refunds processed. This is a centralized place for all financial activities related to your account.
In-App Notifications: If you use the SurveyLab mobile app, enable notifications to receive real-time updates about your refund status directly on your mobile device. This feature ensures you are always informed, even when you’re on the go.
Contact Support for Clarifications: If you're waiting longer than expected for your refund, don't hesitate to reach out to SurveyLab Professional’s support team. Use the chat feature within the app or submit a ticket through your account dashboard for prompt assistance.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, a refund may not be possible due to our policy. We encourage you to review your account settings and cancellation options in advance to avoid any charges. For further inquiries, feel free to reach out to our support team.
Refund processing times can vary depending on your payment method and financial institution. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. For the most accurate updates, it's advisable to check with your bank or payment provider.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or trials that may have lapsed. If you still believe this charge is in error, contact our support team directly through the website with your details, and they will assist you in resolving the matter.
If you're unable to receive a refund directly from SurveyLab Professional, consider reaching out to their customer service for further assistance. You may also want to escalate your inquiry within their support system to ensure it receives additional attention. Additionally, reviewing your account details may provide clarity on your refund status or any applicable policies.
If SurveyLab Professional refuses to issue a refund, you may want to carefully review the refund policy to understand the specific terms and conditions. Additionally, consider contacting their support team again for clarification or assistance. Checking your account details may also provide insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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