How to Request A Sushi & Sushi Refund

• Order Number: Locate your unique order ID from the confirmation email received after your purchase.
• Transaction Receipt: Have the receipt or invoice on hand, as it provides proof of purchase and details about your order.
• Payment Method: Be ready to specify how you paid for your order (credit card, PayPal, etc.) and provide the last four digits of your payment account.
• Contact Information: Ensure your current email address and phone number are available, as Sushi & Sushi may need to contact you regarding your refund request.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, referencing any specific issues with your order (e.g., incorrect items, quality concerns).
• Photographic Evidence: If applicable, take photos of the items received (e.g., if they are damaged or incorrect) to support your refund claim.
• Timeline of Events: Document when you placed the order and when you received the items to provide a clear timeline for the customer service team.

*Working days are Monday to Friday, and don't include public holidays.

At Sushi & Sushi, we strive to provide our customers with high-quality sushi and dining experiences. Understanding your rights regarding refunds is important, as various factors can impact your eligibility. Our refund policies are designed to be fair and to ensure customer satisfaction. Below are situations specifically relevant to Sushi & Sushi that may qualify for refunds:

• Order Cancellation: If an order is canceled prior to preparation, customers may qualify for a full refund.
• Incorrect Orders: In the rare event that an incorrect item is received, customers could be eligible for a refund or replacement of the item.
• Quality Issues: If a product does not meet our quality standards, based on reported feedback, a customer may be eligible to request a refund.
• Service Interruptions: In circumstances where service is interrupted due to unforeseen events, customers could inquire about obtaining a refund for the affected service period.
• Account Management Queries: Customers may discuss their account status or management issues to determine if there are any applicable refund scenarios.

We encourage our customers to reach out to our support team for clarification regarding specific situations and to understand eligibility criteria based on individual circumstances. Your satisfaction is our priority.

At Sushi & Sushi, we strive to provide an exceptional dining experience, and while we work hard to meet our customers' needs, occasionally situations arise where refunds become necessary. Here are some real user scenarios where refunds were successfully claimed by our customers:

• A customer ordered a sushi platter for a special event, but due to an unexpected family emergency, they were unable to attend. After reaching out to our customer service team with their order details, they were able to receive a full refund on their purchase, even offering transparency about the situation.
• During a busy weekend, a guest accidentally ordered two of the same bento box through our online ordering system. Upon contacting our support team shortly after placing the order, the customer was able to receive a refund for the duplicate item upon confirmation.
• A customer had a subscription for meal deliveries but decided to pause their account for a month due to a travel commitment. After initiating the pause process through their account settings but inadvertently getting charged for that month, they quickly emailed support, providing their account information for verification and were promptly refunded.
• A customer had a minor issue with their order where an item arrived missing. They reached out through our chat feature to report the issue, and after a brief review, our team issued a refund for the missing item, ensuring the customer left satisfied with their experience.

Tracking your refund status with Sushi & Sushi is straightforward and can be done efficiently through a few specific avenues. Here’s how you can keep tabs on your refund process:

• Email Notifications: After you initiate a refund, you will receive an email confirmation detailing the status of your refund request. Make sure to check your inbox for updates that will include the expected processing time.
• Account Dashboard: Log into your account at Sushi & Sushi and navigate to the Order History section. Here, you can find detailed information about your recent orders, including any pending refunds along with their current status.
• Mobile App Notifications: If you use the Sushi & Sushi mobile app, enable notifications to receive real-time updates about your refund directly on your device. Look for updates in the Notifications section of the app.
• Billing Section: Visit the Billing section within your account settings. This area includes a comprehensive breakdown of your transactions and will indicate whether a refund is in progress or completed.
• Refund Progress Information: Sushi & Sushi provides timely updates through the email and within the account dashboard, specifying stages such as "Refund Requested," "Processing," and "Completed." Keep an eye out for these phases to know exactly where your refund stands.