How to Request A Sushi Ushi Refund

• Order Number: Have your unique order number ready, which you can find in your order confirmation email.
• Receipt: Gather your digital receipt from the order, which includes details of your purchase.
• Refund Request Form: Download and complete the Sushi Ushi refund request form available on their website.
• Photo Evidence: If applicable, take clear photos of the food item received, especially if the order was incorrect or unsatisfactory.
• Transaction ID: Locate the transaction ID from your payment confirmation, which may be needed to process the refund.
• Account Information: Provide the email address associated with your Sushi Ushi account for verification purposes.
• Reason for Refund: Prepare a detailed explanation of why you are requesting a refund, including any issues with quality, delivery, or service.

*Working days are Monday to Friday, and don't include public holidays.

At Sushi Ushi, we strive to ensure that our customers enjoy their dining experience and are satisfied with their purchases. If you find yourself needing clarification about whether you might be eligible for a refund, this information will help outline specific situations relevant to our services.

Refund eligibility at Sushi Ushi may pertain to various circumstances of your order or service experience. Below are some situations where a refund might be considered:

• Order Issues: If there was a problem with the order placed, such as missing items or incorrect orders, you might be eligible for a refund to rectify the situation.
• Event Cancellations: If you made a reservation for an event at Sushi Ushi that was canceled or could not be fulfilled, you may qualify for a refund for any deposits made.
• Quality Concerns: Should you receive a dish that does not meet the quality standards expected, we encourage reporting this to our staff, as it could lead to a refund being issued for the affected item.
• Membership and Loyalty Program Issues: If you experience difficulties with your membership or loyalty program credits that affect your ability to redeem offers, this may warrant eligibility for adjustments or refunds.

We encourage our customers to reach out to us directly to discuss any questions regarding their orders or account situations to ensure a resolution that meets your needs.

At Sushi Ushi, customer satisfaction is a top priority, and we understand that sometimes situations arise where refunds may be necessary. Here are a few examples of real user scenarios where customers successfully claimed refunds:

• A customer accidentally ordered a family platter instead of the individual sushi rolls they intended to purchase. After reaching out to customer support for clarification, they were assisted in receiving a refund for the family platter, allowing them to reorder the correct items.
• A first-time subscriber to Sushi Ushi's monthly sushi box program realized that their preferences weren't accurately reflected in the first delivery. After discussing this with our customer service team, they successfully received a refund for that month and adjusted their subscription settings for better future deliveries.
• A user experienced a delay in the delivery of their online order due to unforeseen circumstances. Once they contacted Sushi Ushi’s support team to inquire about the status of their order, they were promptly informed about the issue and offered a refund as a courtesy for the inconvenience.
• During a promotional event, a customer mistakenly purchased a sushi making kit that was no longer included in the sale. After contacting customer service, they were able to receive a refund for the kit and were guided through the process of selecting a currently available promotion to utilize their credit.

Tracking your refund status at Sushi Ushi is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund process:

• Email Notifications: Keep an eye on your inbox for email updates from Sushi Ushi. You will receive a confirmation email once your refund is processed, detailing the amount and expected timeline.
• Account Dashboard: Log in to your Sushi Ushi account and navigate to the Order History section. Here, you can find information about your recent orders, including any refunds initiated.
• Mobile App Notifications: If you use the Sushi Ushi mobile app, enable notifications. You will receive real-time updates about your refund status directly within the app, ensuring you don’t miss any important information.
• Billing Section: For detailed tracking, visit the Billing section in your account settings. This area provides a comprehensive overview of your transactions, including pending refunds and their current status.
• Live Chat Support: If you have questions about your refund status, utilize the live chat feature on the Sushi Ushi website. Customer support can provide you with additional insights and updates regarding your refund status.