Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you understand how Swiggy One refunds operate, outline eligibility criteria, and walk you through the steps to request your money back swiftly. Our goal is to ensure you have a smooth experience with your subscription and are fully informed about your options.
What You Should Prepare Before Applying For Refund
Swiggy One Account Details: Your registered email ID or mobile number associated with your Swiggy One account.
Transaction ID: The unique transaction ID for the order you are seeking a refund for, which you can find in your order history.
Order Confirmation: A screenshot or PDF of the order confirmation you received upon placing the order.
Payment Receipt: A copy or screenshot of the payment receipt from your bank or payment service used for the transaction.
Refund Reason: A clear explanation of the reason for the refund request, such as order cancellation, unsatisfactory service, or incorrect delivery.
Delivery Status: Information about the delivery status if there was a delay or issue, including timing details and any communication received.
Customer Support Interaction: Any previous correspondence or ticket numbers related to your issue with customer support.
Account Subscription Status: If applicable, details regarding your Swiggy One subscription status and renewal dates for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 business days
Net Banking
3-5 business days
UPI
1-3 business days
Wallets (e.g., Paytm, PhonePe)
1-3 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Swiggy One
Swiggy One offers a subscription-based service that provides benefits such as exclusive discounts, faster deliveries, and access to premium offerings from merchants. Users who subscribe to this service may have specific rights related to billing and refunds based on their account status and the terms of the subscription. Understanding these circumstances is important for any inquiries regarding potential refunds.
The following situations may qualify for consideration regarding refund eligibility for Swiggy One users:
Subscription Downgrade: If a user decides to downgrade their subscription plan, they may want to inquire about the billing cycle and whether any adjustments can be made to reflect the change in service.
Service Interruption: Users who experience unexpected service interruptions that affect their ability to utilize the benefits of their subscription might explore options for compensation.
Account Inactivity: Users who have maintained an inactive account for an extended period may seek clarification on whether unused months could be considered for a refund based on Swiggy One’s policy on subscription validity.
Merchants Not Honoring Offers: If a user encounters a situation where an offer or benefit available through Swiggy One is not honored by a participating merchant, they may inquire about possible adjustments or credits to their account.
Billing Discrepancies: In cases where users notice unexpected charges or discrepancies in their billing cycle, they can seek clarification on the details and eligibility for any potential adjustments.
Users should refer to Swiggy One’s official terms and policies for detailed information on eligibility criteria and the process for requesting a review of their specific situations.
Step-by-Step Process to Request Your Swiggy One Refund Like a Pro
If you purchased through Swiggy.in:
Visit the Swiggy website and log in to your account.
Go to the Account section by clicking on your profile icon.
Select Swiggy One Membership from the list.
Look for the option to Request a Refund.
Fill out the refund request form, stating your reason:
Mention that the subscription renewed without further notice.
Emphasize that the account was unused during the period.
Submit the request and note any reference number provided.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find and tap on your Swiggy One Subscription.
Tap on Report a Problem.
Choose Request a Refund and specify your reason:
Indicate that you were not informed about the renewal in advance.
State that the service has not been utilized.
Complete the form and submit your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Swiggy One Membership.
Scroll down and tap on Report a Problem.
Choose Request a Refund and explain:
State that the subscription renewed without prior notice.
Highlight that you have not used the subscription during the billing period.
Follow the steps to complete the refund request.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to the My Account section.
Click on Manage your subscriptions.
Find the Swiggy One Subscription and select it.
Look for an option to Request a Refund.
Fill in the required information with your reason:
Mention the lack of notification regarding the subscription renewal.
Indicate that the service was not used at all.
Submit your refund request and save any confirmation provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Swiggy One for Refund
Script
Copy
Subject: Refund Request – Swiggy One Account [Your Email]
Dear Swiggy Support Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason]
I would like to request a refund of [Amount]. Please find attached the relevant documentation for your reference.
I appreciate your assistance with this matter and kindly request a confirmation regarding this refund within 3-5 business days.
Thank you for your attention to this request.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is waiting for approval.
You will receive an update once your request is approved or rejected, typically within 24-48 hours.
Processing
Your refund is being processed by the merchant.
Expect to receive your funds soon, generally within 3-5 business days.
Refunded
Your refund has been approved and the amount has been credited back to your payment method.
Check your account for the credited amount; this can take 3-7 days depending on your bank.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive the credited amount, but not the full amount of your order. Check your account for details.
Completed
The refund process is fully completed, and you are all set.
No further action is needed from you; confirmation of the refund has been sent via email.
Cancelled
Your refund request has been cancelled at your request or due to ineligibility.
You can submit a new request if eligible, or contact support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Swiggy One provides an excellent subscription service for food deliveries, offering users various benefits, including free deliveries and exclusive discounts. Here are some scenarios where users have successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade from Swiggy One Plus to a basic plan after realizing they were not utilizing the benefits sufficiently. They reached out through the app to confirm their new subscription status, and upon processing the downgrade, a refund for the unused portion of the previous subscription was successfully issued.
Accidental Renewal: A subscriber accidentally renewed their Swiggy One membership without intending to. Upon noticing this, they contacted customer support, which swiftly reviewed the account activity and processed a refund for the unexpected renewal fee, much to the user's satisfaction.
Plan Change Clarification: A user wanted to switch from the monthly plan to the annual plan for better savings. After contacting Swiggy One support, they were informed that a prorated refund for the remaining monthly credit could be issued as part of the transition, which the user received promptly.
Requesting Account Credit: A long-term user experienced a temporary service interruption during peak hours and requested account credit as a goodwill gesture. Swiggy One evaluated the situation and provided a refund to the user's payment method, enhancing their loyalty towards the service.
The Easiest Way to Get a Swiggy One Refund
If you're frustrated trying to get a refund from Swiggy One—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Swiggy One can be streamlined and efficient when you know where to look. Here are some specific methods you can use to stay updated on your refund progress:
Check Your Email: Swiggy One sends email notifications regarding any refund updates. Look for emails with subject lines indicating refund status, which will include your order details and the current refund progress.
Use the Swiggy One App: Open the Swiggy One mobile app and navigate to the Account Dashboard. Here, you’ll find notifications and updates under the Notifications tab, specifically related to refunds.
Order History Section: Access your Order History in the app or website to see detailed status updates on your latest orders, including any refunds initiated. Look for the refund section to view the timeline and current status.
Account Settings: Within your account settings, you may find a specific Billing Section which outlines any financial transactions, including pending refunds. This area provides a comprehensive view of all financial activities linked to your account.
Refund Tracking Tools: If you're dealing with merchants that have specific refund tracking tools or dashboards, ensure you're familiar with how they operate. Some merchants may provide direct links in your order history to track refunds more precisely.
FAQ
If you forgot to cancel your Swiggy One subscription on time, unfortunately, refunds cannot be processed for the billing period that has already begun. It's always a good idea to manage subscriptions proactively, but please check your account settings for any options that may be available to you.
Refunds from Swiggy One typically take 5 to 7 business days to process, depending on your bank's policies. You may see the refund reflected in your account within this timeframe, but it's always a good idea to check with your bank for specific details regarding processing times.
If you see a charge but do not have an active Swiggy One subscription, please first check your account settings to ensure there are no pending subscriptions. If everything appears correct, contact Swiggy's customer support through the in-app help section or their website for further assistance.
If you are unable to obtain a refund directly from Swiggy One, consider reaching out to customer service again for further clarification or assistance. You may also explore the option of escalating your request within Swiggy One's support system for additional support. Additionally, reviewing your account details may help in understanding any potential issues that could be addressed.
If Swiggy One has refused to issue a refund, you might consider reviewing their refund policy for clarity on the situation. It may also be helpful to contact their customer support again to discuss your concern, or check your account details to ensure all information is correct. Exploring these options could provide further insight into your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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