How to Request A Taberna Refund

• Order Number: Retrieve your unique order number from your confirmation email or account history on tabernatacos.com.
• Transaction ID: Locate your transaction ID from the payment confirmation received after your purchase.
• Purchase Date: Note the date when the transaction was made, as this will help in processing your refund request.
• Account Information: Have your account details ready, including your registered email address or phone number associated with your Taberna account.
• Item Details: Prepare a list of items you are requesting a refund for, including their names and any applicable quantities.
• Reason for Refund: Write a clear explanation of why you are requesting a refund, whether it's due to an incorrect order, quality issue, or other reasons.
• Image Evidence: If applicable, take clear photos of items or packaging that demonstrate the issue you encountered.
• Return Instructions: Familiarize yourself with Taberna's return policy and any steps you need to take for item returns.

*Working days are Monday to Friday, and don't include public holidays.

At Taberna, we strive to provide exceptional service and ensure customer satisfaction. If you have questions about your eligibility for a refund, it generally depends on your specific circumstances related to orders or services rendered. Here are some situations that may qualify for a refund from Taberna:

• Order Issues: If you received an incorrect order or experienced a significant issue with the quality of a product, you may be eligible for a refund. Documentation or a description of the issue may be required.
• Late Deliveries: If your order was delayed beyond the expected delivery timeframe, you might qualify for a refund or a partial credit, depending on the situation.
• Service Disruptions: If you're subscribed to a service and encounter a significant disruption that impacts your experience, you could inquire about a refund for the affected period.
• Product Returns: Should you wish to return a product, you may be eligible for a refund if the return is initiated within the specified return window and the product meets the return conditions.
• Subscription Cancellations: If you terminate your subscription before the next billing cycle, you may still be eligible for a refund depending on the timing and specific terms understood at the start of your subscription.

Each scenario will be evaluated based on its own merits, and we encourage you to contact our customer support for assistance tailored to your specific case.

At Taberna, customers occasionally require assistance with their orders or subscriptions. Here are some real user scenarios illustrating how refunds were successfully claimed:

• Order Mistake: A customer ordered a catering package for a birthday party but realized they needed more servings after placing the order. They contacted Taberna's customer support, and, appreciating the situation, the team issued a partial refund for the extra servings that weren't delivered.
• Delivery Delay: A customer scheduled a taco truck event, but due to unforeseen circumstances, the truck arrived late. After reaching out to Taberna, they were able to receive a refund for the late fee as a gesture of goodwill.
• Subscription Change: A regular customer decided to upgrade their subscription for more monthly taco nights but inadvertently ended up double paying for the same period. After a quick inquiry with support, the customer received a refund for the extra charge once the subscription adjustment was confirmed.
• Incorrect Item Received: A customer ordered a batch of assorted tacos for a office lunch but received an incorrect variety. When they reported the mix-up, Taberna promptly arranged for a refund for the incorrect items, ensuring the customer felt satisfied with their service.

Tracking your refund status with Taberna is straightforward, thanks to our dedicated systems and communication methods. Here are some efficient ways to keep an eye on your refund progress:

• Email Notifications: Once you initiate a refund, you'll receive an email confirmation. This email will provide key details about your refund request, including the expected processing time and a unique reference number.
• In-App Notifications: If you use the Taberna mobile app, you can also find real-time updates through push notifications. Ensure your app notifications are enabled to receive timely updates right on your device.
• Account Dashboard: Log into your Taberna account and head to the Order History section. Here, you can view all past transactions, including your refund status. Each order will detail if a refund is pending, processed, or completed.
• Billing Section: Navigate to the Billing section under your account settings. This area provides detailed insights into your recent financial activity, including any refunds issued and their corresponding timestamps.
• Refund Progress Information: When checking your refund status, note that Taberna provides updates on the refund's current stage – whether it is being processed, approved, or completed. This transparency helps you understand when to expect your funds back.
• Customer Support: If you have any questions or need further assistance, use the help feature within the app or website to contact our support team directly. They can provide additional context about your refund status.