How to Get a Table Rock Fitness Refund

• Membership ID or Account Number: Locate your unique identifier associated with your Table Rock Fitness account.
• Transaction ID: Gather the transaction ID for the payment you are seeking a refund for, found in your confirmation email or billing statement.
• Proof of Payment: Ensure you have the receipt or confirmation of payment, whether digital or printed.
• Cancellation Confirmation: If you have already canceled your membership or service, include any confirmation email documenting this action.
• Written Explanation: Prepare a clear explanation detailing the reason for your refund request, outlining any issues or concerns with the service.
• Service Agreement: Review your membership contract to refer to specific terms related to refunds, cancellations, and any associated policies.
• Contact Information: Verify that you have up-to-date contact details (email or phone number) to facilitate communication regarding your refund.

*Working days are Monday to Friday, and don't include public holidays.

At Table Rock Fitness, users have certain rights regarding their memberships and the services offered. Eligibility for a refund typically depends on the details of your membership agreement and the specific circumstances surrounding your request. It’s important to be aware of the situations that may qualify for a refund under the Table Rock Fitness policies.

• Membership Cancellation: If a user decides to cancel their membership within the initial trial period, they may be eligible for a refund of the fees paid during that period.
• No-Show or Class Cancellation: In cases where a user has purchased a class package but is unable to attend due to unforeseen circumstances, they might be able to request a refund or credit, depending on the time frame of cancellation.
• Class Package Validity: If you purchase a class package and it becomes invalid before use due to extenuating circumstances, you may qualify for a refund.
• Service Disruptions: If Table Rock Fitness experiences extended interruptions in service not announced in advance, users may be eligible for a prorated refund for that period.

We recommend reviewing your membership agreement or contacting customer support for detailed information specific to your situation, as eligibility can vary based on the terms of your subscription and individual circumstances.

At Table Rock Fitness, members occasionally encounter situations that lead them to seek refunds, often related to account management or service changes. Here are some real user scenarios where refunds were successfully claimed:

• Unintentional Enrollment in a Challenge: A member accidentally signed up for a fitness challenge they were unsure about. After realizing the mistake, they reached out to customer service within the specified timeframe and were able to receive a refund for the challenge fee.
• Class Rescheduling Conflict: A member registered for a group class which later changed timings, creating a conflict with their schedule. Upon notifying Table Rock Fitness about the issue, they were offered a refund for the class fee, as they could no longer attend.
• Membership Upgrade Adjustment: After upgrading to a premium membership, a user found that the added benefits did not align with their fitness goals. They contacted support and successfully transitioned back to their previous plan, resulting in a prorated refund for the difference in fees.
• Initial Trial Overlap: A newcomer signed up for a trial membership and, due to a scheduling error, was charged for a full membership before being able to fully assess the service. Upon explaining the situation to Table Rock Fitness, they received a prompt refund for the unintended charge.

Tracking your refund status efficiently at Table Rock Fitness is crucial to ensure you stay updated on your financial transactions. Here's how you can effectively monitor your refund journey:

• Email Notifications: Check your registered email for notifications from Table Rock Fitness regarding your refund. These emails usually contain updates on the status of your refund and any steps you might need to take.
• Account Dashboard: Log into your account on the Table Rock Fitness website. Navigate to the Billing section within your account dashboard. Here, you can find detailed information about your past transactions, including any pending refunds.
• In-App Notifications: If you utilize the Table Rock Fitness mobile app, ensure that you have enabled notifications. Refund updates may be communicated through the app, allowing you to track the status directly from your mobile device.
• Order History: In your account settings, visit the Order History section. This will provide you with a comprehensive overview of all your purchases and their current refund status.
• Refund Progress Information: When you inquire about a refund, Table Rock Fitness typically provides an estimated processing time. This info can be found either in your account dashboard or through email confirmations, helping you manage your expectations regarding when to see the funds reflected back in your account.
• Customer Support: If you're unable to find the information you need regarding your refund, contact Table Rock Fitness customer support directly. They can provide personalized assistance and updates related to your specific refund situation.