It's not uncommon for users to overlook billing details until an unexpected charge appears, perhaps from an automatically renewing subscription. This guide is here to clarify how TankKeeper and Top Demon refunds work, who is eligible for a refund, and the steps to request your money back efficiently. We aim to provide a clear, helpful process so you can navigate these situations with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your TankKeeper account.
Transaction ID: The unique ID for your purchase, available in your account purchase history.
Order Details: Specifics about the service you purchased, including the date of purchase and service type (e.g. raid carries, boosts).
Refund Reason: A clear and concise explanation of why you are requesting the refund.
Payment Method: The method used for the transaction (e.g. credit card, PayPal) and any transaction receipts if available.
Service Completion Confirmation: Any emails or notifications confirming that the service was either not delivered or did not meet your expectations.
Terms of Service Link: A link to the relevant section of TankKeeper's terms regarding refunds and service satisfaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Cryptocurrency
2-7 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TankKeeper, Top Demon
At TankKeeper and Top Demon, we strive to provide quality services tailored to the gaming community, particularly for those looking to enhance their in-game experience. Users may have specific rights regarding refunds based on their subscription and service usage. Understanding these rights is important for managing your account and evaluating eligibility for refunds based on your unique circumstances.
Service Delivery Issues: If a user experiences significant disruptions or unavailability of the services provided, such as scheduled boosts or account optimizations not being completed as promised, they may qualify for a refund.
Subscription Not Used: Users who purchase a subscription but do not utilize any associated services might be eligible for a refund if they request it within a defined period after the purchase.
Account Management Errors: If there are discrepancies related to the account settings that prevent users from accessing their purchased services, this may warrant a review for potential refunds.
User-Initiated Requests: Users who need to downgrade their subscription or switch plans may inquire about a refund for the remaining value of their current plan if it's aligned with the merchant’s policy.
Trial Period Considerations: Customers who have registered for a trial period and decide that the service does not meet their needs during the trial may be eligible for a refund if they cancel within the trial timeframe.
Step-by-Step Process to Request Your TankKeeper, Top Demon Refund Like a Pro
If you purchased through TankKeeper:
Visit the TankKeeper website and log into your account.
Navigate to the Support section at the bottom of the homepage.
Select Submit a Request.
Choose the Billing Issues option from the dropdown menu.
In the message box, mention that the subscription renewed without notice, and describe the time period of your usage.
Fill in any required fields and submit the request.
Monitor your email for a response regarding the status of your refund.
If you purchased through Top Demon.com:
Log into your Top Demon account.
Go to your Account Settings by clicking on your profile icon.
Select the Purchase History tab.
Locate the recent purchase you wish to request a refund for.
Click on Request Refund next to the transaction.
In the message, state that the account was unused and specify the date of purchase.
Submit the request and check for updates in your email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your TankKeeper subscription.
Choose Report a Problem to look for refund options.
In the description, emphasize that the subscription renewed without notice and that you weren't utilizing the service.
Submit your report and await further correspondence from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Account and then Purchase History.
Locate the TankKeeper subscription and tap Refund.
In the refund request form, mention that you were not using the service and specify when the renewal occurred.
Submit your refund request and keep an eye on your email for feedback.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account in the top-right corner.
Scroll down to the Manage subscriptions section.
Find the TankKeeper subscription and click on Details.
Choose Request a Refund from the options presented.
In your message, express that the subscription renewed unexpectedly and outline your experience.
Submit your refund request and check your email for responses.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to TankKeeper, Top Demon for Refund
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Subject: Refund Request – TankKeeper, Top Demon Account [Your Email]
Dear TankKeeper Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once your request is under review, typically within 24 hours.
Processing
The refund is currently being processed by our team.
Expect your funds to be returned within 3-5 business days.
Refunded
Your refund has been successfully processed and completed.
The amount will be visible in your original payment method shortly.
Partially Refunded
A portion of your purchase has been refunded.
View your transaction record for details on the refund amount.
Canceled
Your refund request has been canceled, either by you or our team.
Reach out to customer support if you have questions about this status.
Completed
The refund process is fully completed and closed.
You have successfully received your funds, and no further action is required.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of gaming services, users may occasionally find themselves needing to request refunds due to various situations. Here are some real user scenarios where refunds were successfully claimed from TankKeeper, Top Demon:
Subscription Plan Downgrade: A player decided to downgrade their subscription from the Premium plan to the Basic plan after realizing that they did not need all the benefits. After reaching out to customer support and explaining their situation, they successfully received a refund for the difference in subscription fees for the current billing cycle.
Service Interruption During Gameplay: A user experienced an unexpected service interruption while using TankKeeper to manage their raid strategies during a crucial event. After submitting a request for assistance, they were granted a refund for that month's service as a gesture of goodwill for the inconvenience they faced.
Unintended Feature Activation: A gamer accidentally activated an additional feature, not fully understanding the implications during checkout. After contacting TankKeeper's support team for clarification, they were able to revert the feature and receive a refund for the associated charge.
Accidental Renewal of an Old Subscription: A user realized that they had an old subscription activate after exploring a free trial. They contacted TankKeeper to clarify their account status and, upon verifying the situation, they successfully processed a refund for the renewal, which was outside of their current gaming needs.
The Easiest Way to Get a TankKeeper, Top Demon Refund
If you're frustrated trying to get a refund from TankKeeper, Top Demon—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with TankKeeper, Top Demon can be streamlined by knowing where to look and what to expect during the process. Here are specific tips to help you efficiently monitor your refund:
Email Updates: Keep an eye on your registered email account. TankKeeper, Top Demon sends detailed email notifications at key stages of the refund process, including when your refund is initiated and once it has been processed.
Account Dashboard: Log in to your TankKeeper, Top Demon account to access the Account Dashboard. This central hub displays all current orders and their statuses, including refunds that are in progress.
Order History: Navigate to the Order History section of your account. Here you will find a comprehensive list of your orders, where each order will detail any refund requests made and their current status.
Billing Section: Check the Billing section for updates. This area can provide insights into your payment history and highlight any refunds that have been credited back to your original payment method.
In-App Notifications: If you’re using the TankKeeper mobile app, turn on notifications to receive real-time alerts about your refund status, including start and completion updates.
Refund Tracking Tool: Utilize the dedicated Refund Tracking Tool provided on the TankKeeper website. This feature allows you to enter your order ID for direct updates on your refund status without having to navigate through your account.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we are unable to process refunds for that billing period. We recommend reviewing your subscription settings to set reminders for future cancellations. Please feel free to reach out to our support team if you have any further questions.
Refunds from TankKeeper, Top Demon (raider.io) typically take 3 to 5 business days to process and appear in your account. The exact timing can vary depending on your bank or payment method. For the most accurate updates, please check with your financial institution.
If you see a charge but do not have an active subscription, please first check your account settings and confirm your subscription status. If everything appears correct, reach out to our customer support team with details of the charge for assistance.
If you're unable to secure a refund directly from TankKeeper, Top Demon, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system to ensure it receives more attention. Additionally, reviewing your account details and any relevant purchase information can provide clarity and aid in your inquiry.
If TankKeeper, Top Demon is unable to issue a refund, review their refund policy for further clarification on eligibility. You may also consider reaching out to their customer support team again for assistance or to discuss your situation in more detail. Additionally, check your account details to ensure everything is up to date and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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