How to Request A tashi Refund

• Order Number: Locate your unique order ID from the confirmation email or your account dashboard.
• Transaction ID: Retrieve the transaction ID from the payment receipt or your bank statement.
• Account Information: Ensure you are logged into your Tashi account to access your purchase history.
• Reason for Refund: Clearly articulate the reason for your refund request, referencing Tashi's return policy.
• Product Condition: If applicable, note the condition of the product (for instance, if it was damaged during shipping).
• Supporting Documentation: Gather any relevant images or files, like screenshots of issues with digital products.
• Original Payment Method: Be prepared to specify how you originally paid for your order.
• Communication History: Compile any previous correspondence with Tashi regarding this purchase.

*Working days are Monday to Friday, and don't include public holidays.

Tashi offers a range of design services that may involve subscriptions and one-time purchases. Understanding your rights regarding refunds is important for managing your account effectively. Tashi is committed to ensuring customer satisfaction and provides guidelines for users to understand their eligibility for refunds based on their specific situations.

Users may qualify for a refund in the following scenarios:

• Service Not Delivered: If a project or service was agreed upon but not delivered as per the outlined specifications, users may be eligible for a refund upon verification.
• Billing Discrepancies: Users who notice discrepancies in their billing related to subscription plans may inquire for clarification and, if applicable, request a refund for any overcharges.
• Subscription Cancellation within Policy Timeframe: If a user cancels their subscription within the designated policy timeframe and believes they have been incorrectly billed, they may contact Tashi for a review and possible refund.
• Technical Issues: Should a technical issue impede access to subscribed services or prevent the successful completion of a project, users can report this situation, which may warrant a refund based on the case evaluation.
• Service Quality Concerns: Users who experience significant issues related to the quality or execution of a service may communicate their concerns to Tashi, which could be considered in a refund discussion.

Each situation will be reviewed on a case-by-case basis to ensure that users are treated fairly and in alignment with Tashi's policies. It is advisable for users to keep detailed records of their services and correspondences to facilitate any refund inquiries.

At Tashi, we understand that sometimes things don’t go as planned, and managing your account efficiently is essential. Here are a few scenarios where users successfully claimed refunds based on their specific needs and interactions with our services.

• Subscription Downgrade: A user decided to downgrade their subscription plan after finding that they were not using all the features available in the higher tier. Upon contacting support, they easily initiated a refund for the difference between plans, allowing them to adjust their expenses while still enjoying Tashi’s services.
• Accidental Renewal: A customer overlooked the notification about their subscription renewal and realized a week later that it was not necessary for them. They reached out to Tashi’s customer service, promptly receiving a refund for the renewal fee as it fell within the grace period.
• Service Interruption: A user experienced an unforeseen service interruption during a critical project. They contacted Tashi to explain the situation, and as a gesture of goodwill, Tashi processed a partial refund for that month’s service fee, ensuring user satisfaction.
• Billing Correction: A customer noticed an error in their billing statement that reflected an overcharge due to an outdated feature selection. After providing the necessary details to our support team, the user was able to successfully claim a refund for the excess amount charged.

Tracking your refund status with Tashi is straightforward and efficient, thanks to our dedicated communication channels and user-friendly platform. Here’s how you can keep an eye on your refund throughout the process:

• Check Email Notifications: Keep an eye on your email inbox for updates directly from Tashi. We send detailed notifications regarding the status of your refund, including confirmation once it's processed and any relevant information about timelines.
• Use the Tashi Mobile App: Download the Tashi app for real-time updates. You can check your refund status under the 'Orders' section, where we provide instant notifications for any changes or updates to your refund request.
• Visit Your Account Dashboard: Log into your Tashi account and navigate to the 'Order History' tab. Here, you'll find a comprehensive view of your purchases and their refund statuses, including whether your refund is pending, processed, or completed.
• Billing Section Insights: Go to the 'Billing' section within your account settings. This area not only displays your current billing history but also provides detailed insights into any refund transactions, including amounts and dates.
• Track Progress: Tashi takes transparency seriously. As your refund is processed, updates will reflect in your order status. You can expect to see timestamps and any actions taken, allowing you to understand the current stage of your refund.