How to Get a TDH Property Management Refund

• Lease Agreement - Have a copy of your lease agreement handy to reference terms regarding refunds or deposits.
• Payment Receipts - Gather all payment receipts for rent or fees to verify your transaction history.
• Refusal Notice - If applicable, include any official notice regarding refusal of service or notice of termination.
• Photographic Evidence - Provide photos of any issues that necessitated the refund, such as maintenance problems or property discrepancies.
• Tenant Account Information - Ensure you have your tenant account ID or username readily available to expedite the process.
• Refund Request Form - Complete any specific refund request forms provided by TDH Property Management.
• Communication Records - Keep records of any correspondence with TDH, such as emails or messages about your concerns or refund request.
• Transaction ID - Note the transaction ID for any relevant payments to assist in locating your account details.
• Inspection Reports - If applicable, provide any inspection reports that document the condition of the property during your tenancy.

At TDH Property Management, users have specific rights regarding their services and potential refunds. As a property management service, TDH focuses on providing quality rental management solutions to both property owners and tenants. Understanding the situations under which users may qualify for refunds can help clarify the billing and service management processes.

Below are some instances where users may be eligible for a refund:

• Service Cancellation: If a user has requested a cancellation of a property management service and it has been confirmed prior to the next billing cycle, they might be eligible for a refund for any prepaid fees for the services not rendered.
• Property Showings: In situations where a scheduled property showing is canceled by TDH Property Management without notice, users could qualify for a refund of any associated fees paid for that specific showing.
• Tenant Placement Fees: If a tenant secures a rental but later terminates the lease agreement due to valid reasons (as outlined in the lease contract), the original tenant placement fee might be subject to a refund consideration.
• Service Quality Issues: If services provided by TDH do not meet the outlined expectations as per the service agreement, users may be eligible for a partial refund or credit, dependent on the specific service terms.
• Overpayment Situations: Users who experience discrepancies in their billing that result in overpayment may be considered for refunds to adjust their account balance accordingly.

For any specific queries regarding eligibility for refunds, users are encouraged to contact TDH Property Management directly to discuss their individual circumstances and account details.

At TDH Property Management, we understand that sometimes circumstances arise that require our clients to seek refunds. Here are a few real user scenarios where clients successfully claimed refunds for their property management services:

• Service Overlap: A client had mistakenly booked two separate property inspections for the same day. Upon realizing this, they contacted our customer service to clarify the situation. After reviewing their account, the team processed a refund for one of the inspections, ensuring the client was only billed for the services needed.
• Early Lease Termination: A tenant needed to vacate their rental unit earlier than expected due to a job transfer. They reached out to TDH Property Management to discuss the terms of their lease. After confirming the early termination was valid under the lease agreement, the tenant requested a prorated rent refund for the unused days, which was promptly processed.
• Maintenance Fee Adjustment: A property owner noticed that a recent maintenance bill appeared higher than expected. After contacting our support team, they provided the necessary documentation, and it was determined that a correction was needed. The client received a refund for the excess charges, along with an updated invoice reflecting the accurate maintenance fees.
• Account Subscription Update: A client who had upgraded their service plan initially experienced technical difficulties that prevented access to the new features. After reporting the issue, our team acknowledged the inconvenience and issued a partial refund for the subscription fee until the service was fully functional, demonstrating our commitment to customer satisfaction.

At TDH Property Management, tracking your refund status is straightforward and efficient. To stay informed about your refund progress, follow these tips tailored specifically for our system:

• Email Notifications: Keep an eye on your email inbox for updates. We send detailed refund notifications to the email address associated with your account. Look for emails with the subject line "Refund Update" for important information regarding your refund status.
• Account Dashboard: Log in to your TDH Property Management account and navigate to the Order History section. Here, you can view the status of your refund, including whether it is pending, approved, or completed.
• In-App Notifications: If you are using our mobile app, ensure that you have notifications enabled. You will receive real-time updates regarding your refund status directly within the app, helping you stay informed on the go.
• Billing Section: Check the Billing section within your account settings. This area provides a comprehensive overview of all transactions and refunds, allowing you to track the specific details of your refund processing timeline.
• Refund Progress Information: Once your refund is initiated, you will receive a tracking number via email. This number allows you to follow up with customer support or check on your refund status if necessary.
• Customer Support: If you have additional questions about your refund, please don't hesitate to contact our customer support team. They can provide detailed information and assist you in locating your refund within our system.