How to Get a Tea of a Kind Refund

• Order Number: Locate your unique order number from your confirmation email or your account dashboard on vesslinc.com.
• Transaction ID: Have your transaction ID ready, which can be found in your payment confirmation receipt.
• Purchase Date: Note the date of your purchase to confirm eligibility for a refund.
• Product Details: Gather information on the specific Tea of a Kind products you wish to return, including flavor and quantity.
• Reason for Refund: Clearly articulate the reason for the refund request, whether it's due to product quality, flavor preference, or other issues.
• Account Information: Make sure you can access your account on vesslinc.com for verification purposes if needed.
• Unused and Unopened Policy: Be prepared to state that your products are unused and unopened, as this is typically a requirement for refunds.
• Photographic Evidence: If your request is due to a defect or damage, take clear photos of the product to submit with your refund request.
• Refund Method: Specify the refund method you prefer, whether it be back to your credit card or store credit.
• Contact Information: Provide valid contact details in case the customer service team needs to reach you for additional information.

*Working days are Monday to Friday, and don't include public holidays.

At Tea of a Kind, we understand that customers may have specific circumstances regarding their purchases and subscriptions. While our aim is to provide a satisfying experience with our refreshing tea products, it's important to clarify the situations under which customers may qualify for a refund.

• Defective Products: If you receive a product that is damaged or defective upon arrival, you might be eligible for a refund or replacement upon providing necessary details and photographs of the issue.
• Order Mistakes: In cases where an incorrect item is shipped due to an order processing error, customers may qualify for a refund or exchange, ensuring you receive the correct tea products.
• Quality Concerns: If your experience with the taste or quality of the tea does not meet your expectations, you are welcome to reach out regarding your experience. This may guide eligibility for a refund depending on the specifics of the situation.
• Subscription Adjustments: For customers enrolled in our subscription service, changes in the subscription plan or adjustments made prior to the shipment of the next order may impact eligibility for a refund depending on the timing and nature of the request.
• Shipping Issues: If there are unexpected delays or issues during shipping that affect the delivery of your order, this might be taken into consideration when discussing possible refunds.

For all inquiries regarding refunds, it is recommended to contact our customer service team, who will assist you in evaluating your specific situation based on our policies.

At Tea of a Kind, customer satisfaction is a top priority, and users often successfully navigate various account and order situations that require a refund. Here are a few realistic scenarios that illustrate how customers have achieved this.

• Subscription Pause Request: A customer realized they would be traveling for a month and requested a temporary pause in their subscription. After submitting their request, they received confirmation of the pause and were issued a refund for that month’s charge, ensuring they weren't billed during their absence.
• Incorrect Shipping Address: After receiving a delivery notification, a user noticed that their tea order was shipped to an incorrect address due to a typo in their account settings. Upon contacting customer service, they provided the correct details, and Tea of a Kind issued a refund for the order while assisting with reshipping the correct items.
• Unwanted Seasonal Flavor: A customer ordered a seasonal flavor of tea that they ultimately found wasn't to their taste. Contacting customer support, they reported their experience and expressed a desire for a refund. The team processed their request promptly and ensured that the customer felt taken care of, issuing a full refund for the unopened product.
• Billing Clarification:** A user noticed a discrepancy in their subscription renewal that seemed higher than expected. They reached out for clarification, and after reviewing their account, customer service identified a promotional discount that hadn’t been applied. The discrepancy was rectified, and a refund was issued for the difference in charge.

Tracking your refund status with Tea of a Kind is straightforward and ensures you stay informed throughout the process. Here are some efficient ways to keep tabs on your refund:

• Email Updates: After initiating your refund, keep an eye on your registered email. Tea of a Kind sends automatic updates regarding your refund status. Look for emails with subject lines indicating refund progress for timely notifications.
• Account Dashboard: Log in to your account on the Tea of a Kind website and navigate to the Order History section. Here, you can view the status of your refund request, as well as any related details that may have been provided.
• Mobile App Notifications: If you’re using the Tea of a Kind mobile app, enable notifications to receive real-time updates about your refund. Check the Billing section within the app for detailed tracking information.
• Order Details: Within the Order History section, you can click on individual orders to see specific information about your refund request, including date initiated and expected processing times.
• Customer Support: If you need more clarity or haven’t received updates, reach out to Tea of a Kind's customer support through the Help Center on the website. They can provide tailored assistance regarding your refund status.