How to Get a Teddington Hockey Club Refund

• Membership Number: Ensure you have your Teddington Hockey Club membership number readily available, as it will be required for identification during the refund process.
• Transaction ID: Locate the transaction ID associated with your payment, which can usually be found in your confirmation email or on your account page.
• Proof of Payment: Gather any proof of payment, such as receipts or bank statements, that clearly show the transaction to Teddington Hockey Club.
• Reason for Refund: Prepare a clear and concise explanation for your refund request, detailing the reason why you are seeking a refund (e.g., cancellation of membership or event).
• Communication Records: Keep any emails or messages exchanged with Teddington Hockey Club regarding your membership or payments, as these may help support your request.
• Account Details: Access your Teamo account and ensure all your personal information is up to date, as this may need to be verified during the refund process.
• Cancellation Policy: Review Teddington Hockey Club’s cancellation and refund policy to ensure your request aligns with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At Teddington Hockey Club, we understand that circumstances may arise that lead to inquiries about your membership or registration fees. Our policies are designed to address specific situations that may affect your eligibility for a refund, based on the nature of our services and programs.

• Membership Withdrawal: If a user withdraws from a membership or program before the season begins, they may qualify for a refund, less any administrative fees that apply.
• Program Cancellation: Should a program be canceled by Teddington Hockey Club for any reason, participants who have registered will be eligible for a full refund.
• Injury or Medical Reasons: Users who can provide medical documentation for an injury that prevents continuation in a program may be eligible for a prorated refund based on the remaining sessions of the program.
• Schedule Conflicts: If registered players encounter unforeseen schedule conflicts and provide notice before the program begins, they may qualify for a partial refund, depending on the timing.
• Transfer of Membership: In specific circumstances, if a user wishes to transfer their membership to another individual due to personal reasons, this may be acceptable and evaluated for a possible refund or adjustment.

For any inquiries regarding eligibility for a refund, we encourage users to reach out to our administrative team for clarification based on individual circumstances.

At Teddington Hockey Club, members sometimes need assistance with their accounts. Below are a few scenarios where users successfully claimed refunds:

• A member registered for the annual league tournament but was unable to participate due to a last-minute injury. After reaching out to the club’s administration, they received a prompt refund for their entry fee, as per the club’s policy for health-related withdrawals.
• A family mistakenly signed up for a youth hockey program under the wrong age group for their child, realizing the error shortly after registration. Upon contacting the club, they were able to clarify the situation and received a refund, allowing them to re-register their child in the correct program.
• During the season, a player had to withdraw from a training camp due to a scheduling conflict with school commitments. They contacted Teddington Hockey Club to explain their situation and were granted a refund for the fees paid, showcasing the club’s understanding of members’ commitments.
• A member enrolled in a coaching course but found out they could no longer attend due to unforeseen work obligations. The member reached out to Teddington Hockey Club to discuss their predicament and successfully received a refund based on the club’s guidelines for course cancellations.

Tracking your refund status at Teddington Hockey Club is straightforward, ensuring that you stay informed throughout the process. Here are some efficient tips to help you check your refund status:

• Check Your Email Regularly: Teddington Hockey Club sends out email updates regarding your refund status. Look for emails with the subject "Refund Update" or similar, which will contain important information about your refund process.
• Utilize the Mobile App: If you frequently use the Teddington Hockey Club mobile app, you can monitor your refund status in real-time. Navigate to the "Account" section, where you'll find a dedicated "Refunds" tab for updates on your refund progress.
• Visit Your Account Dashboard: For a comprehensive view, log into your account on the Teddington Hockey Club website. Under the "Order History" section, you can find details about your refunds, including dates and amounts processed.
• Billing Section Insights: In your account settings, the "Billing" section also provides specifics on your current refunds, outlining whether they are pending, processed, or completed.
• Refund Progress Notifications: Teddington Hockey Club updates you with the refund progress. Pay attention to notifications indicating if your refund is approved or if additional information is needed.