It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide aims to clarify how refunds work with TelemedMD and to help you understand who is eligible for a refund and the straightforward steps to request your money back promptly. Our goal is to ensure that you feel informed and supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your TelemedMD account details including username and email address used for registration.
Transaction ID: The unique transaction ID from your receipt or confirmation email for the telemedicine service you are seeking a refund for.
Date of Service: The date when the telemedicine consultation took place.
Reason for Refund: A clear explanation of why you are requesting a refund, including any specific issues encountered during the service.
Payment Method: Information regarding the payment method used, such as credit card or PayPal details, to expedite processing.
Documentation: Any relevant documents or correspondence related to the service, including appointment confirmations and follow-up emails.
Medical Records: If applicable, provide any related medical records that necessitate the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Interac e-Transfer
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TelemedMD
At TelemedMD, users have access to an array of telemedicine services, including virtual consultations with healthcare professionals. Understanding your rights and eligibility for refunds involves looking at specific situations pertaining to these services.
Refund eligibility at TelemedMD may apply in the following scenarios:
Cancellation of Appointments: If you need to cancel a scheduled virtual consultation within a specified notice period (generally 24 hours in advance), you may be eligible for a refund of the appointment fee.
Service Delivery Issues: Should there be any technical issues preventing you from accessing your scheduled consultation, you may qualify for a refund after verifying the circumstances with customer support.
Subscription Queries: If you subscribe to a monthly or annual plan and find that the services do not meet your expectations within the initial period, you may want to inquire about refund options during that timeframe.
Miscommunication about Services: If there was a misunderstanding regarding the type of service you would receive during your consultation, you might be entitled to a refund if you bring it to the attention of customer support.
Billing Discrepancies: If you notice an unexpected charge associated with your account, you might wish to contact customer support for clarification, which may lead to options for a refund if applicable.
For any specific queries regarding your situation, reaching out to TelemedMD's customer support can provide personalized assistance and clarity regarding your eligibility for a refund.
Step-by-Step Process to Request Your TelemedMD Refund Like a Pro
If you purchased through TelemedMD.com:
Visit the TelemedMD website and log into your account.
Navigate to the Billing section in your account settings.
Locate the Recent Charges or Subscriptions area.
Select the service you are requesting a refund for.
Find the Request Refund option and click on it.
In the message box, mention that the subscription renewed without notice.
Submit the request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the TelemedMD subscription.
Scroll down and select Report a Problem.
Choose the reason for your refund, focusing on that the subscription was unused.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find TelemedMD.
Tap on Cancel Subscription if needed.
Go back to Payments & subscriptions and select Request a Refund.
Mention that you were unaware of the renewal date or that the service has not been accessed.
Follow prompts to complete the refund process.
If you purchased through Roku:
Go to your Roku device and navigate to the Home screen.
Scroll down and select Streaming Channels.
Open the My Subscriptions menu.
Locate your TelemedMD subscription.
Click on the subscription and select Manage Subscription.
Choose Cancel Subscription.
As part of the cancellation, proceed to the Contact Support link for refund inquiries.
In your message, mention that the service was not utilized and request a refund.
Submit and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached are the relevant documents for your review, if applicable.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
Your request is in the queue. We aim to process it within 3-5 business days.
Processing
Your refund is currently being processed.
We are reviewing your request and preparing to issue the refund. This stage usually takes 1-3 business days.
Refunded
Your refund has been approved and successfully issued.
You should see the funds in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
If you received some services, the refund will reflect only the part that was canceled.
Completed
Your refund process has been finalized.
All actions regarding your refund are complete. You can check your account to confirm the funds are back.
Canceled
Your refund request has been canceled.
If you have questions about this status, please contact customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At TelemedMD, users may encounter various situations that lead to requests for refunds. Here are some realistic scenarios where users successfully claimed refunds:
Service Adjustment: A user realized that they had selected a higher-tier subscription plan than intended. After contacting customer support for clarification and explaining the mix-up, they were able to adjust their plan and received a refund for the difference in cost.
Appointment Rescheduling: After booking a virtual consultation, a user became unexpectedly unavailable due to a scheduling conflict. They reached out to TelemedMD to reschedule and were informed that refunds are typically offered when more than 24 hours' notice is given. They successfully received a refund for the missed appointment.
Usage Discrepancy: A user noticed that they were charged for premium features they did not utilize during a specific month. Upon reviewing their account history and discussing it with support, they had the discrepancies verified and were granted a refund for the unused features, ensuring their billing matched their actual usage.
Service Interruption: A user experienced an unexpected technical issue during their virtual consultation that prevented them from completing the session. They promptly communicated their experience to TelemedMD, and after reviewing the situation, the support team issued a refund for the consultation fee due to the service interruption.
The Easiest Way to Get a TelemedMD Refund
If you're frustrated trying to get a refund from TelemedMD—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with TelemedMD is straightforward and efficient. By utilizing the various communication channels and tools provided by TelemedMD, you can stay updated on the progress of your refund request.
Email Updates: Keep an eye on your email inbox for updates from TelemedMD. You’ll receive notifications when your refund is processed, including estimated timelines and any additional actions required.
Mobile App Notifications: If you’re using the TelemedMD mobile app, enable notifications to receive real-time updates about your refund status directly on your phone.
Account Dashboard: Log in to your TelemedMD account dashboard to view detailed information regarding your refund. Navigate to the Billing section where you will find the status of your refund along with any related comments.
Order History: Access your order history in the TelemedMD account settings. Here, you can check the status of refunds for specific transactions, including the date requested and current status.
Customer Support: If you have questions or need further assistance, reach out to TelemedMD’s customer support via the contact options provided in your account for direct insights into your refund status.
FAQ
If you forget to cancel your TelemedMD subscription on time, refunds are generally not provided as per our policy. We recommend reviewing your account settings and cancellation options in advance to avoid any charges. If you have any specific concerns, please reach out to our customer support for further assistance.
Refunds from TelemedMD typically take 5 to 10 business days to process once initiated. The exact timeframe can vary depending on your bank or payment provider, so it's advisable to check with them for specific details regarding the transaction.
If you see a charge but don't have an active subscription, please check your account for any possible active trial periods or additional services. If you're still uncertain, contact our customer support with your details, and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from TelemedMD, consider reaching out to their customer service team for further assistance or clarification on your request. You may also explore escalating your inquiry within their support system for more comprehensive solutions. Additionally, reviewing your account details may provide insights into your transaction history and available options.
If TelemedMD refuses to issue a refund, you may want to start by reviewing their refund policy to understand the terms and conditions. Additionally, contacting customer support again for clarification or to explore any possible alternatives may provide further options. Checking your account details to ensure all information is accurate can also be helpful in addressing the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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