It's common for most users to only think about their billing when they encounter an unexpected charge, such as an automatic subscription renewal. This guide is here to help you navigate the refund process for TELIS FINANZ DEMA Exklusiv Accident Insurance, detailing who is eligible for a refund and providing clear steps to request your money back swiftly. Whether you're new to this insurance or simply need clarity on the refund procedure, we're here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Policy Number: Have your insurance policy number ready to streamline the refund process.
Refund Request Form: Complete any required refund request form provided by TELIS FINANZ.
Proof of Payment: Include a copy of your payment receipt or bank statement showing the transaction for the insurance premium.
Cancellation Confirmation: If applicable, provide confirmation of the cancellation of your policy or service.
Accident Documentation: If the refund relates to an accident claim, gather all necessary documentation such as reports, photos, or medical records.
Correspondence Records: Keep records of any communication with TELIS FINANZ regarding your policy and refund request.
Identification: Prepare a copy of your ID or other personal identification to verify your identity.
Account Information: Be ready to provide account details or transaction IDs associated with your insurance purchase.
Timeline of Events: Document the timeline of any incidents leading to the refund request for clarity.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
5-7 working days
Credit Card
3-5 working days
PayPal
Instant to 3 working days
Direct Debit
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TELIS FINANZ DEMA Exklusiv Accident Insurance
Customers of TELIS FINANZ DEMA Exklusiv Accident Insurance have specific rights and eligibility criteria regarding refunds for their insurance coverage. Since this service revolves around accident insurance, refunds are generally tied to the terms of the policy and the circumstances surrounding claims and coverage.
Refund eligibility may arise under certain conditions, including:
Cancellation of Policy: If a customer chooses to cancel their accident insurance policy within a specified cooling-off period, they may be eligible for a refund of the premium paid, provided the cancellation is in accordance with the policy terms.
Policy Changes: In instances where a policy undergoes modifications that alter the premium amount, customers might see adjustments in their billed premiums, which could potentially lead to refunds.
Non-Claimed Policies: If a policyholder has not made any claims within a certain period, they may inquire about a return of a portion of the premium, as per the terms set by TELIS FINANZ DEMA.
Exclusions or Limitations: If exclusions outlined in the policy prevent coverage for certain situations, users may want to clarify their premiums due to changed circumstances. Adjustments might follow depending on the policy specifics.
Overall Premium Adjustments: Annual adjustments based on risk assessments or company policies may lead to recalibrated premiums, potentially resulting in refunds for overpayment on previous billings.
It is important for customers to review their individual policies and account management details to determine their eligibility for any refund and to understand the specific terms that govern their accident insurance coverage with TELIS FINANZ DEMA.
Step-by-Step Process to Request Your TELIS FINANZ DEMA Exklusiv Accident Insurance Refund Like a Pro
If you purchased through TELIS FINANZ DEMA Exklusiv Accident Insurance website:
Visit the telisfinanz.de website.
Scroll to the bottom of the page and click on Contact.
Choose the option to send a message or email regarding billing or membership concerns.
In your message, mention that your subscription renewed without notice.
State that the account has been unused for the past months and request a refund for the most recent charge.
Include your membership details (e.g., membership ID, email address used for registration) to expedite the process.
Submit your request and await a response from customer service.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the TELIS FINANZ DEMA Exklusiv Accident Insurance subscription.
Select Cancel Subscription if needed, then go back to the previous screen.
Tap on Report a Problem next to the subscription.
Choose Billing Issue and detail that you are requesting a refund due to a renewal without prior notification.
Emphasize that the service was not used during the subscription period.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions and then Subscriptions.
Find and select the TELIS FINANZ DEMA Exklusiv Accident Insurance subscription.
Tap on Cancel Subscription if necessary.
Go back to Payments & subscriptions and select Purchase history.
Find the most recent charge for the subscription.
Tap on it and select Request a refund.
In the reason field, indicate that the subscription renewed without notice.
Mention that the subscription was not in use during the billing period.
Submit your refund request.
If you purchased through another source:
Identify the billing source (e.g., another website or platform).
Navigate to their customer support section on their website.
Locate their contact option or help page.
Select the option to submit a support ticket or email them.
In your message, state that you are requesting a refund for a recurring charge for the TELIS FINANZ DEMA Exklusiv Accident Insurance.
Mention that the subscription renewed without prior notice and has been unused during this period.
Include any relevant account details to help facilitate your request.
Submit your request and keep an eye out for a confirmation message.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to TELIS FINANZ DEMA Exklusiv Accident Insurance for Refund
I would like to bring to your attention the following billing situation: [describe reason].
As such, I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet reviewed.
Please allow up to 3 business days for our team to evaluate your request.
Processing
Your refund is currently being processed by our financial department.
You will receive an update within 5 business days regarding your refund status.
Refunded
Your refund has been completed successfully.
The amount will appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been approved and processed.
Check your account for the credited amount. If you have questions, contact our support team.
Completed
The refund process is finalized and all transactions are complete.
You can now see the transaction details in your account history.
Canceled
Your refund request has been canceled, either by you or our team.
If this was a mistake, please contact support to discuss potential next steps.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding the intricacies of accident insurance can sometimes lead to situations where users need to seek a refund for various reasons. Below are a few scenarios illustrating how users successfully claimed refunds from TELIS FINANZ DEMA Exklusiv Accident Insurance:
Subscription Overlap: A user realized they had accidentally subscribed to two different accident insurance plans for the same coverage period. After contacting customer support, they provided details of their accounts, and TELIS FINANZ DEMA initiated a refund for the overlapping plan promptly.
Plan Change Request: A policyholder decided to upgrade their accident insurance coverage but was charged for the new plan before the previous one had officially ended. By reaching out to the customer service team and explaining the situation, they received a refund for the extra charge once the plan change was verified.
Cancellation During Free Trial: A customer enjoying the free trial period noticed they had been billed for a renewal. They contacted TELIS FINANZ DEMA’s support team within the trial timeframe, and upon confirming the cancellation request, a refund was processed without delay.
Billing Discrepancy: A long-time policyholder noticed a small discrepancy in their billing statement that did not match their expected premium amount. After a quick inquiry with the support team, the issue was clarified, and the user was issued a refund for the billing error that occurred during administrative processing.
The Easiest Way to Get a TELIS FINANZ DEMA Exklusiv Accident Insurance Refund
If you're frustrated trying to get a refund from TELIS FINANZ DEMA Exklusiv Accident Insurance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with TELIS FINANZ DEMA Exklusiv Accident Insurance is a straightforward process, designed to keep you informed every step of the way. Here are some efficient ways to check your refund status:
Check Your Email: Look for communication from TELIS FINANZ DEMA regarding your refund. Emails typically include a refund confirmation and updates on the progress. Make sure to check both your inbox and spam folder for any messages.
Use the Mobile App: If you have the TELIS FINANZ mobile app, navigate to the notifications section. You will receive real-time updates about your refund status directly within the app, ensuring that you stay informed on-the-go.
Visit Your Account Dashboard: Log into your account on the TELIS FINANZ website. The refund status can be easily accessed under the 'Billing' or 'Order History' sections, where you can find detailed information about your transactions and refunds.
Review Your Account Settings: Within your account settings, you might find an option dedicated to tracking claims and refunds. This allows you to get an overview of your current refund requests.
Contact Customer Support: If you need further assistance, reach out to TELIS FINANZ DEMA’s customer support. They can provide personalized updates on your refund status, ensuring you have all the information you require.
FAQ
If you forgot to cancel your TELIS FINANZ DEMA Exklusiv Accident Insurance on time, typically, refunds for premium payments are not issued. It's essential to review the terms of your policy for specific cancellation and refund procedures. If you have further questions, contacting customer service may help clarify your options.
Refund processing times for TELIS FINANZ DEMA Exklusiv Accident Insurance typically range from 5 to 10 business days, depending on your payment method and your bank's processing times. Once the refund is initiated, you'll receive a confirmation, and it should reflect in your account shortly thereafter.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions or trial periods that may not have been canceled. If the charge still appears to be incorrect, contact our customer service team for assistance in resolving the issue.
If you are unable to receive a refund directly from TELIS FINANZ DEMA Exklusiv Accident Insurance, consider reaching out to their customer service team again for further assistance. You may also explore escalation options within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any relevant policy information can help clarify any misunderstandings regarding the refund process.
If TELIS FINANZ DEMA Exklusiv Accident Insurance has not issued a refund, it's advisable to review the refund policy to understand the specific criteria and timelines. You can also consider reaching out to customer support for clarification or additional information regarding your request. Additionally, checking your account details for any requirements that may need to be fulfilled could be helpful.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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