How to Get a TellMe - The simple AI Refund

• Account Information: Your registered email address associated with your TellMe account.
• Transaction ID: The unique transaction ID for the purchase related to your refund request.
• Service Plan Details: Information about the specific subscription plan or service you purchased, including start date and renewal date.
• Payment Method: Details of the payment method used for the transaction, such as credit card type or PayPal account.
• Usage Details: Documentation of usage (if any) or reasons for requesting the refund, such as screenshots or correspondence with customer support.
• Refund Policy Reference: Familiarity with the specific refund policies related to the service you used, found on the TellMe website.
• Contact Information: A valid phone number or alternate email in case TellMe needs to reach you for clarification.

*Working days are Monday to Friday, and don't include public holidays.

At TellMe - The simple AI, we strive to provide a user-friendly experience with our subscription-based service, which utilizes artificial intelligence to assist users in various tasks and inquiries. Users can take advantage of our services under specific terms, which influence their eligibility for refunds. Understanding these circumstances will help you navigate your account management and billing inquiries effectively.

Here are some situations where users might be eligible for a refund:

• Technical Difficulties: If you encounter persistent technical issues that prevent you from accessing or utilizing the features of our service, you may qualify for a refund for the unused portion of your subscription.
• Service Not as Described: If the AI functionalities do not align with the features advertised or the expectations set during your subscription process, you might be eligible for a refund, depending on the specifics of your situation.
• Subscription Overlap: If you have subscribed to multiple plans simultaneously, there may be eligibility for a refund on overlapping subscription charges, contingent upon account verification.
• Cancellation Confirmation: If you believe you canceled your subscription prior to the next billing cycle but were still charged, further review of your account status may reveal options for a refund.
• Billing Errors: Any discrepancies in the billing amount charged compared to what was agreed upon during the subscription sign-up process could warrant consideration for a refund.

At TellMe - The simple AI, users occasionally find themselves in situations where seeking a refund is necessary due to specific account-related circumstances. Here are some realistic scenarios demonstrating successful refund claims:

• Subscription Downgrade: After upgrading to a premium subscription to access additional features, a user realized that the free version met their needs just as well. They contacted customer support to downgrade their subscription, and the unused portion of the premium fee was promptly refunded.
• Service Interruption: A user experienced temporary downtime while using the AI service for an important project. After reaching out to support for clarification, they were offered a refund for the last billing cycle due to the service interruption, which was acknowledged as an inconvenience.
• Billing Clarification: A user noticed an unexpected charge on their account that they believed was due to a misunderstanding of their subscription plan. After reviewing their account history with customer support, the situation was clarified, and a refund was issued for the extra amount charged.
• Trial Period Transition: A user enjoyed their trial of the TellMe service but didn’t want to continue once the trial period ended. However, they accidentally initiated a paid subscription. Upon reaching out for assistance, they successfully requested a refund for the initial charge once they confirmed that they didn’t wish to continue with the service.

Tracking your refund status with TellMe - The simple AI is straightforward and user-friendly. Here’s how to ensure you stay updated efficiently:

• Email Notifications: Check your email for updates regarding your refund. TellMe - The simple AI sends automated emails whenever there is a change in your refund status. Look for emails with the subject line "Refund Update" to find important information.
• In-App Notifications: If you have the TellMe mobile app, enable push notifications. This way, you’ll receive instant alerts about your refund status directly within the app.
• Account Dashboard: Log into your TellMe account and navigate to the Billing Section. Here, you can view a comprehensive overview of your recent transactions, including the status of your refund.
• Order History: Go to the Order History page in your account settings. Each order will display the current refund status, along with an estimated time of completion.
• Refund Progress Information: TellMe provides clear updates on refund progress. Check the notes in your account dashboard or order history, which might include specific details such as the reason for the delay (if any) or next steps.
• Merchant-Specific Tools: Utilize the Refund Tracker Tool available in your account for a detailed breakdown and timeline of the refund process. This tool offers insights that may not be reflected elsewhere.