How to Get a Terapi Refund

• Account username or email associated with your Terapi account to verify your identity.
• Transaction ID for the purchase you are seeking a refund for, which can be found in your purchase confirmation email.
• Order date and time to reference the specific transaction.
• Proof of purchase such as the receipt or confirmation email that details your transaction.
• Details about the service used, including session date and time, if applicable.
• Reason for refund request, clearly elaborating the issue you encountered to facilitate the review process.
• Any communication you had with Terapi's customer service (emails, chat logs) related to the issue, if applicable.
• Subscription details if applicable, including renewal dates and payment method used.

*Working days are Monday to Friday, and don't include public holidays.

At Terapi, users have specific rights regarding their subscriptions and access to services, which may impact their eligibility for refunds. Terapi offers digital mental health services through a subscription model, allowing users to engage with therapists and benefit from various therapeutic tools. Understanding the circumstances that might allow for a refund is essential for users managing their subscriptions effectively.

• Service Interruption: If a user experiences a significant interruption in service availability that prevents access to therapy sessions for an extended period, they may qualify for a refund for that particular billing cycle.
• Duplicate Subscription: In instances where a user unintentionally subscribes more than once, they might be eligible for a refund for the secondary subscription upon verification of the account status.
• Unsatisfactory Experience: If a user feels that the service did not meet their expectations due to valid reasons, they may inquire about a refund for their last billing period, provided they have documented communication with support outlining their concerns.
• Account Switching: If a user switches accounts or merges profiles and encounters issues accessing their previously purchased services, they may be able to request adjustments or a refund for any overlapping charges during the transition.
• Trial Period Adjustments: Users who begin with a trial period and choose to cancel before the trial ends but find charges applied may be eligible for a refund if cancellation was properly executed within the trial timeframe.

Users are encouraged to review their subscription terms and reach out to Terapi’s support team for personalized assistance regarding their specific circumstances or billing inquiries. Each situation will be assessed based on Terapi’s policies and the details provided by the user.

At Terapi, users often find themselves needing to navigate various subscription and billing situations. Here are a few realistic scenarios where users successfully claimed refunds:

• Subscription Downgrade: A user decided to switch from a premium plan to a basic plan due to budget constraints. After confirming the downgrade, they noticed a one-time fee that they hadn't anticipated. The user reached out to support, explaining their situation, and received a refund for that charge shortly after.
• Miscommunication on Trial Period: Another user thought their trial period had ended and unknowingly subscribed to a monthly plan. When they realized this, they contacted Terapi’s customer service to clarify the timelines. The team promptly examined the case and issued a refund for the first month, allowing the user to start fresh on the plan they truly wanted.
• Service Interruption: A user faced significant service interruptions during their subscription period, impacting their experience with Terapi. After reporting the issue and sharing their feedback, they were offered a partial refund to acknowledge the inconvenience caused during that period, which the user appreciated.
• Accidental Re-Subscription: A user accidentally re-subscribed to a service they had previously canceled due to a session mix-up. After realizing the error, they reached out to Terapi’s support team. They promptly provided the necessary information and received a full refund for the latest subscription charge.

Tracking your refund status with Terapi is straightforward and efficient. Here's how you can stay updated on your refund process:

• Account Dashboard: Log in to your Terapi account and navigate to the Billing Section within your dashboard. Here, you can find detailed information about your recent transactions and any pending refunds.
• Order History: Check your Order History section for the status of any refunds. Each order will indicate whether a refund is in process, completed, or declined.
• Email Notifications: Keep an eye on your email for updates from Terapi. Look for messages that specifically mention your refund and include unique tracking numbers or links to your refund status.
• In-App Notifications: If you're using the Terapi mobile app, enable notifications to receive instant alerts about your refunds directly within the app.
• Refund Progress Updates: Terapi provides specific updates regarding your refund's progress, such as initiation, processing, and completion. Be sure to read through any updates carefully for estimated timelines and additional instructions.
• Customer Support: If you have any questions or need clarification, reach out to Terapi's customer support through the in-app help feature or contact form available on their website for personalized assistance with your refund tracking.