How to Get a Tevis Energy Refund

• Account Information: Your Tevis Energy account number and any associated details to facilitate identification of your account.
• Transaction ID: The unique ID from your invoice or order confirmation for the transaction you are seeking a refund for.
• Date of Service: The specific date or range of dates when the service was provided, as listed in your account records.
• Receipt or Invoice: A copy of the invoice or payment receipt that confirms your purchase and details of the service rendered.
• Reason for Refund: A clear explanation of why you are requesting the refund, including any issues encountered or dissatisfaction with the service.
• Contact Information: Your current contact details, including email and phone number, for follow-up purposes.
• Correspondence History: Any previous communications with Tevis Energy regarding this issue, including emails or customer service interactions.
• Photographic Evidence: Any relevant images documenting the problem, such as issues with the oil delivery or equipment malfunction, if applicable.
• Cancellation Request: If applicable, a formal request to cancel any ongoing service agreements or subscriptions related to the refund request.

At Tevis Energy, we strive to provide our customers with reliable heating oil delivery and energy services. Understanding your rights related to billing and refunds is essential for managing your account effectively. While refunds are not a standard practice for all transactions, there are specific situations where a customer may qualify for a refund related to our services.

• Overpayment: If there was an overpayment on your account for a delivery or service, you may be eligible for a refund of the excess amount paid.
• Service Interruption: In the rare event of a service interruption that affects your energy supply, you may be eligible for a refund or credit, depending on the duration and circumstances of the interruption.
• Account Credit: Customers who have account credits resulting from billing adjustments or rebates may request a refund of those credits.
• Order Modifications: If you made adjustments to a scheduled delivery that resulted in a charge that no longer applies, you may qualify for a refund related to those modifications.
• Pricing Errors: In the uncommon situation where a pricing error has occurred, customers may be eligible for a refund to correct the discrepancy.

To determine your eligibility for a refund, we recommend reviewing your account details and reaching out to our customer service team for assistance. They can help clarify your billing situation and guide you through the process.

At Tevis Energy, we understand that our customers may occasionally encounter situations where a refund is necessary. Here are some real user scenarios that illustrate how refunds were successfully claimed:

• Heating Oil Delivery Adjustment: A customer ordered heating oil but realized they had overestimated their needs after checking their tank levels. They contacted Tevis Energy to adjust their delivery, and once the order was modified, they received a refund for the amount of oil that was no longer needed.
• Service Interruption Refund: A homeowner experienced a temporary interruption in their heating service due to unforeseen circumstances. Upon notifying Tevis Energy, they were offered a refund for the missed service fee as part of the company’s commitment to customer satisfaction during inconveniences.
• Incorrect Billing for Equipment Lease: A user noticed they were billed for a piece of equipment they had returned earlier that month. By reaching out to Tevis Energy's customer service, they provided the return confirmation, and subsequent to that, a refund was issued for the equipment lease charge in a timely manner.
• Subscription Pricing Adjustment: A customer signed up for a monthly maintenance subscription but later found the service could be bundled with another offering at a lower price. After discussing their options with Tevis Energy, they opted for the bundled service and received a refund for the difference in pricing for the current billing cycle.

Tracking your refund status with Tevis Energy is straightforward when you know where to look. Here are some efficient ways to keep tabs on your refund process:

• Check Your Email: Tevis Energy sends email updates regarding the status of your refund. Look for messages that include phrases like "Refund Initiated" or "Refund Processed" in your inbox.
• Use the Tevis Energy Mobile App: If you have the mobile app installed, you can easily check your refund status. Navigate to the 'Billing' section and look for 'Refund Status' to see real-time updates.
• Access Your Account Dashboard: Log into your account on the Tevis Energy website and visit the 'Order History' section. Here, you can find detailed information about your purchases and any active refund requests.
• Refund Progress Information: Tevis Energy provides specific details about your refund's progress, indicating whether it’s pending, processed, or completed in both your dashboard and email updates.
• Contact Customer Support: If you need additional assistance or clarification regarding your refund, you can reach out to Tevis Energy's customer support via the contact page. They can provide personalized updates on your refund status.