Many users only focus on billing when an unexpected charge catches their attention, often due to automatic subscription renewals. This guide aims to clarify how refunds work with textLIVING, detailing eligibility criteria and providing a step-by-step process for requesting refunds quickly and efficiently. Our goal is to ensure you have all the information you need to navigate your refund experience smoothly.
What You Should Prepare Before Applying For Refund
Account Information: Your textLIVING account email and password for verification purposes.
Order Details: The specific order number of the purchase you wish to return or refund.
Transaction ID: The unique transaction ID associated with your payment.
Purchase Confirmation: A copy of the email confirmation received after your purchase as proof of transaction.
Reason for Refund: A clear and detailed explanation of why you are requesting the refund.
Supporting Documentation: Any relevant screenshots or documents that support your refund request, such as correspondence with customer service.
Service Usage Evidence: If applicable, provide information regarding your usage of the service, such as dates and features accessed.
Return Shipping Tracking: If returning a physical product, provide the tracking number for the return shipment.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from textLIVING
At textLIVING, users access a range of subscription-based services designed to enhance their lifestyle and wellness experience. Understanding the eligibility for refunds is essential to managing your account effectively. The circumstances under which users may qualify for a refund typically revolve around service access and subscription continuity.
The following situations are specifically relevant to users of textLIVING that might qualify for a refund:
Subscription Overlap: If there is a situation where you continued to be billed for a subscription after successfully upgrading or downgrading your plan, you may be eligible for a refund for the overlapping period.
Service Interruption: If you experience an unexpected suspension of services, such as prolonged downtime or features not being accessible, you might qualify for a refund for the period during which the services were unavailable.
Account Mismanagement: Users who are unable to access their accounts due to technical difficulties that are on the service side may be eligible for a refund for unused service time.
Promotional Credits: Should there be a discrepancy with promotional credits applied to your account that were not properly reflected during billing, you may be able to receive a refund or credit adjustment.
It is advisable to review the terms and conditions related to your service for detailed information regarding eligibility and the process for submitting refund requests.
Step-by-Step Process to Request Your textLIVING Refund Like a Pro
If you purchased through textLIVING.com:
Visit the textLIVING.com website.
Log into your account using your credentials.
Navigate to the Profile section by clicking on your avatar or name in the top right corner.
Find and select the Billing History option.
Locate the most recent charge related to your membership or subscription.
Click on the Request Refund button next to that charge.
In the refund request form, clearly state that the subscription renewed without notice.
Provide any relevant details, such as the date of renewal and your account usage.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the settings list.
Select Subscriptions.
Find the textLIVING subscription and tap it.
Choose the Report a Problem option.
Choose Request a Refund and state that the account was unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the three horizontal lines (menu) in the upper left corner.
Select Account.
Tap on Purchase History.
Find the textLIVING subscription charge.
Tap on it and select Refund.
Fill out the form and mention that the subscription renewed unexpectedly.
Submit your refund request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account from the menu.
Scroll to the Manage Your Subscription section.
Find the textLIVING subscription and click on Cancel Subscription to stop future billing.
Go to the Help section and select Contact Us.
Choose Email or Chat to start the process.
In your message, clearly state you are requesting a refund for an unused subscription.
Submit your request and keep an eye on your email for further instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my account. My billing date was [Billing Date], and the amount in question is [Amount]. The reason for this request is [describe reason].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Your refund is in the initial stage. Please allow up to 3 business days for review.
Processing
Your refund is currently being processed by our team.
We are working on your refund; expect it to be completed within 5-7 business days.
Refunded
Your refund has been successfully processed and the amount has been credited back to your original payment method.
Check your account for the refunded amount; it may take 3-5 business days to reflect depending on your bank.
Partially Refunded
A portion of your refund has been processed; the remaining amount is still being reviewed.
You will receive the partial amount shortly; further updates will be provided regarding the remaining refund.
Completed
The refund process has been completed, and the amount should now be available to you.
Your refund is finalized. You can use the credited funds immediately.
Canceled
Your refund request has been canceled, either by you or due to an issue with the request.
If you have further questions, please reach out to customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At textLIVING, customers occasionally navigate through account changes and require support for their billing inquiries. Here are some specific scenarios where users successfully claimed refunds:
A user realized that they had upgraded their subscription plan but intended to keep their existing one. After contacting support to clarify their billing, the team promptly issued a refund for the difference in charges, ensuring the user returned to their desired plan seamlessly.
Another customer miscalculated their subscription renewal date and accidentally reactivated a service they no longer needed. Upon reaching out to textLIVING's customer service, they explained the situation and requested a refund for the recent charge, as the service was not utilized. The team processed the refund quickly and provided confirmation.
A subscriber experienced difficulty accessing their account during a temporary service interruption. After the issue was resolved, they requested a refund for the time they couldn’t access the service. textLIVING acknowledged the inconvenience and granted them a prorated refund, keeping the customer satisfied.
When a user sought to downgrade their subscription but inadvertently got charged for the higher tier, textLIVING's support team assisted them in managing their account settings. They were able to reverse the latest charge and align the user’s billing with their new plan.
The Easiest Way to Get a textLIVING Refund
If you're frustrated trying to get a refund from textLIVING—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with textLIVING is straightforward and efficient when you know where to look. By utilizing the various communication channels and tools offered by textLIVING, you can stay updated on your refund process with ease.
Check Your Email: textLIVING sends automated email notifications regarding your refund status. Look for emails from support@textliving.com that include updates about your refund progress.
Utilize In-App Notifications: If you’re using the textLIVING mobile app, you can receive instant updates. Ensure your notifications are turned on to get real-time alerts on your refund status.
Visit Your Account Dashboard: Log into your textLIVING account and navigate to the Order History section. Here, you can view the status of your refund request along with any related details.
Access the Billing Section: For more specific insights, go to the Billing section of your account. This area not only shows your transaction history but also displays ongoing refund requests and their current statuses.
Monitor Refund Progress: In your account settings, you can track your refund’s progress with specifics regarding approval status and estimated completion timelines to keep you informed.
Contact Customer Support: If you have questions about your refund, the textLIVING support team is ready to assist. You can reach them through the Help Center within your account for quick inquiries.
FAQ
If you forgot to cancel your subscription on time, refunds may not be available, as billing cycles are typically set in advance. We recommend reviewing your account settings and cancellation policies to stay updated on renewal timelines. For further assistance, please reach out to our customer support team.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once initiated, you should receive an email confirmation detailing the status of your refund. Please keep an eye on your account for the updated balance during this period.
If you see a charge but don't have an active subscription, please first check your account for any past subscriptions or services that may not be apparent. If you still believe there is an issue, reach out to our customer support team with your details for assistance in resolving the matter.
If you're unable to receive a refund directly from textLIVING, consider reaching out to customer service again for further assistance. You may also want to escalate your request within their support system for additional review. Additionally, reviewing your account details and communication history may provide helpful insights.
If textLIVING refuses to issue a refund, you may want to review their refund policy for any specific guidelines that could assist your situation. Additionally, consider reaching out to their customer support team again for further clarification or to provide any additional information related to your request. Checking your account details for accuracy may also be helpful in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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