How to Get a Tezak Refund

• Order Number: Locate your specific order number, which can be found in the confirmation email or your account history.
• Transaction ID: Gather your transaction ID, which is essential for processing refunds efficiently.
• Purchase Date: Note the date of purchase, as it must align with Tezak’s refund policy timeframe.
• Product Images: Take clear photos of the product received, especially if it is damaged or incorrect.
• Reason for Refund: Prepare a concise explanation of why you are requesting a refund, referring to Tezak’s specific refund criteria.
• Account Information: Ensure that your Tezak account details are updated and accessible for verification.
• Email Correspondence: Include any previous emails or communications with Tezak’s customer service regarding this issue.
• Return Tracking Number: If applicable, get the return tracking number from your shipping service to confirm the return has been sent.
• Details of the Payment Method: Have your payment method information handy to expedite the refund process.
• Satisfaction Guarantee Policy: Review Tezak’s satisfaction guarantee policy to ensure that your request aligns with their stated terms.

At Tezak, we understand that you may have questions about your rights and eligibility for refunds related to our makeup and beauty products. We strive to maintain transparency about our policies so that you can make informed decisions regarding your purchases and subscriptions. Refund eligibility is determined by specific criteria related to the nature of our products and how they are purchased.

Refund situations at Tezak may qualify under the following circumstances:

• Product Defects: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or exchange. This could include products with manufacturing flaws or items that do not match the description provided online.
• Incorrect Orders: Should you receive a product that does not match what you ordered, such as a different shade or style, this may qualify for a refund or replacement at your request.
• Subscription Cancellations: If you are subscribed to one of our product packages and you cancel your subscription prior to the next billing cycle, you may not be charged for the next period. However, please note that charges for products already delivered prior to cancellation are not eligible for refunds.
• Return Policy Compliance: Products returned within the designated return window, and meeting our return criteria, may qualify for a refund after being reviewed and accepted according to our return policies.

We encourage you to review our full refund policy on the Tezak website for more detailed information on eligibility criteria and the steps to initiate a refund request. If you have additional questions regarding your purchases, our customer service team is here to assist you.

At Tezak, users occasionally find themselves needing to navigate refunds due to various circumstances. Below are some examples of situations where customers have successfully claimed refunds, highlighting their experiences:

• Subscription Change: A user who initially subscribed to the annual makeup subscription decided to switch to a quarterly plan after discovering that the products included weren't quite right for them. After contacting customer support, they received a pro-rated refund for the remaining months of their annual plan, allowing them to transition smoothly without losing value.
• Product Unsuitability: A customer ordered a specialty eyeliner but found it didn’t suit their skin type after trying it out. They reached out to Tezak’s customer service, provided feedback, and successfully received a full refund for the unopened product, demonstrating Tezak’s commitment to customer satisfaction.
• Service Interruption: A user engaged with Tezak's virtual makeup consultation services but experienced a connectivity issue during their appointment. Upon reporting the incident, they were offered a refund for the session and a complementary rescheduled consultation, ensuring a positive resolution.
• Late Delivery: A customer who ordered a gift box for a friend was disappointed when it arrived a week past the expected delivery date. After explaining the situation to Tezak, they were granted a refund for the shipping costs, allowing them to purchase an alternative gift without additional cost.

Tracking your refund status with Tezak is simple and efficient. By leveraging the multiple communication channels and tools Tezak provides, you can stay informed about your refund progress.

• Email Notifications: Keep an eye on your inbox for emails from Tezak regarding your refund. These emails will include confirmation of your refund request and updates about its status.
• In-App Notifications: If you use the Tezak mobile app, you will receive real-time notifications about your refund progress directly within the app. Make sure your notifications are enabled to stay updated.
• Account Dashboard: Log into your Tezak account and navigate to the Order History section in your dashboard. Here, you can view detailed information about your refund requests and their current status.
• Billing Section Insights: In the Billing section of your account settings, you will find your transaction history. This includes information on completed refunds and pending requests, giving you clarity on your financial records with Tezak.
• Refund Progress Information: Tezak provides detailed tracking information for your refund. You can see if your refund is processed, pending, or completed, along with expected timeframes for each stage.
• Customer Support: If you have any questions or need more assistance, Tezak’s customer support team is available. Reach out directly through the support section in the app or website for personalized help regarding your refund status.