How to Get a Thai Long Gym Refund

• Membership ID: Have your unique Thai Long Gym membership ID ready to assist in verifying your account.
• Transaction Receipt: Keep a digital or physical copy of your payment receipt as proof of your purchase.
• Details of Service Used: Note the specific classes or personal training sessions you attended that relate to your refund request.
• Cancellation Policies: Familiarize yourself with Thai Long Gym's cancellation and refund policies to ensure your request aligns with their terms.
• Date of Service: Provide the specific date(s) of the services that you are seeking a refund for, as this helps expedite the process.
• Reason for Refund: Clearly outline your reason for requesting the refund, whether it’s due to service dissatisfaction or scheduling conflicts.
• Contact Information: Ensure your current contact information is available, including your email and phone number, to facilitate communication.
• Previous Correspondence: If applicable, gather any previous emails or messages exchanged with Thai Long Gym regarding your refund for reference.

*Working days are Monday to Friday, and don't include public holidays.

At Thai Long Gym, we aim to provide a clear understanding of your rights as a user concerning eligibility for refunds. Our services include various types of memberships, class packages, and personal training sessions. Eligibility for refunds may depend on specific circumstances related to these offerings, and being aware of these can help clarify your account management.

The following situations may qualify for a refund at Thai Long Gym:

• Cancellation of Membership: If you have a monthly membership and decide to cancel within the first 14 days of your billing cycle, you may be eligible for a full refund of your most recent charge, provided no classes have been attended.
• Unused Class Packages: If you purchase a class package and do not use any classes within the validity period, you might be eligible for a refund upon request prior to the expiration date of the package.
• Medical Issues: If you experience a medical condition that prevents you from attending classes or sessions for an extended period, you may qualify for a refund or credit towards future services with appropriate documentation.
• Session Rescheduling: If you need to reschedule a prepaid personal training session and cannot find a suitable alternative date, you could inquire about the possibility of a credit for that specific session.
• Program Changes: If there are significant changes to a program you enrolled in that affect your ability to participate, you may be eligible for a refund or an alternative option depending on the circumstances.

For detailed information regarding specific scenarios or to evaluate your eligibility for a refund, we recommend reviewing our policies or contacting our support team for assistance.

At Thai Long Gym, understanding our members' needs and addressing their concerns is a priority. Here are some scenarios where members successfully claimed refunds, illustrating various circumstances:

• A member purchased a three-month kickboxing program but suffered an unforeseen injury that prevented them from participating. After providing documentation from their doctor, they contacted customer support and were granted a refund for the unused months remaining on their subscription.
• A user accidentally signed up for a class that conflicted with their work schedule and realized it just a few days before the class started. They reached out to our support team, explained the situation, and received a full refund after confirming their request within our cancellation policy timeline.
• A client was charged for a personal training session they could not attend due to a family emergency. They contacted Thai Long Gym to explain the situation and, upon reviewing their account and circumstances, were offered a refund as well as the option to reschedule the session.
• A long-time member decided to switch to a different membership plan that better suited their fitness goals. While transitioning, they realized they were charged a renewal fee for their previous plan shortly after their request for the change. After they reached out for clarification, they received a full refund for the renewal fee as they had already initiated the new plan.

Tracking your refund status with Thai Long Gym is straightforward when you know where to look. Here are some efficient ways to keep tabs on your refund:

• Check Your Email: Thai Long Gym sends timely email updates regarding your refund status. Look for emails from info@thailong.ca that detail the progress of your refund.
• Account Dashboard: Log into your Thai Long Gym account at thailong.ca and navigate to the Billing Section. Here, you'll find a dedicated area for Order History where you can check the status of your refund.
• Mobile App Notifications: If you use the Thai Long Gym mobile app, ensure that your notifications are enabled. Refund updates may appear as in-app notifications for quick reference.
• Progress Indicators: Within your account dashboard, you will see specific details about your refund progress, such as whether it is pending, processed, or completed.
• Customer Support: If you have specific questions or need clarification, contact Thai Long Gym’s support directly through the Help Center on their website, or reach out via live chat for immediate assistance.