Many users often overlook the details of billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at THE-ARE (theare.com), who qualifies for them, and the straightforward steps to request your money back promptly. With clear instructions and helpful insights, we aim to make the refund process as smooth and efficient as possible for you.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: This email serves as proof of your purchase and contains essential information like the order number.
Transaction ID: Locate your transaction ID from your payment method; this number helps THE-ARE track your purchase quickly.
Account Details: Log in to your account on THE-ARE to gather necessary account information tied to your purchase.
Reason for Refund: Be prepared to clearly state the reason for your refund request; include any specific issues encountered with the product or service.
Photos or Screenshots: If applicable, take clear photos or screenshots of the product issue or service failure to support your claim.
Used or Unused Status: Clarify whether the product was used or remained unused, as this can affect the eligibility for a refund.
Refund Policy Reference: Familiarize yourself with THE-ARE's refund policy to ensure your request aligns with their guidelines.
Previous Correspondence: If you've contacted customer support prior, gather any email threads or chat logs that relate to your refund inquiry.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Card
Immediate to 24 hours
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from THE-ARE
At THE-ARE, users have specific rights regarding their subscriptions and purchases, particularly in relation to refunds. Understanding these rights is essential for managing your account effectively and ensuring that you are eligible for any potential refunds based on your circumstances. The following outlines scenarios that may qualify for refunds specific to the offerings of THE-ARE.
Service Interruption: If you experience a significant interruption in service that prevents access to the content or features you have subscribed to, you may be eligible for a refund for the affected period.
Account-Related Issues: Should you encounter difficulties related to your account such as billing discrepancies or issues with accessing purchased content, these situations might qualify for a refund upon verification and resolution.
Product Non-Delivery: If you purchase a digital product or service and it is not delivered as described, please check your account for status updates; refunds may be available for non-delivery cases once confirmed.
Subscription Downgrade: If you choose to downgrade your subscription plan and have altered billing parameters, you might be eligible for prorated refunds reflecting the change in service level.
Promotional Offers: In cases where a promotional offer was mistakenly not applied to your account at the time of purchase, adjustments may be made which might include refund eligibility if the promotion is verified.
For any inquiries regarding your specific situation, it is recommended to reach out to THE-ARE's customer support for further assistance to clarify your eligibility regarding refunds.
Step-by-Step Process to Request Your THE-ARE Refund Like a Pro
If you purchased through THE-ARE.com:
Visit the THE-ARE website and log into your account.
Navigate to the 'Account Settings' section.
Click on 'Billing History' to find your subscription details.
Locate the transaction you wish to refund and select 'Request Refund.'
In the message box, mention that you did not receive proper notification prior to renewal.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' and find your THE-ARE subscription.
Tap 'Cancel Subscription' if necessary, then choose 'Report a Problem.'
From the dropdown, select 'I want to request a refund.'
Emphasize that the subscription was renewed without your knowledge.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon and select 'Account.'
Scroll down to 'Purchase History' and find your THE-ARE purchase.
Tap on the purchase and select 'Refund.'
In the request form, indicate that the subscription has not been used recently.
Submit the refund request and wait for confirmation.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select 'Streaming Channels' and navigate to 'My Purchases.'
Find THE-ARE in your purchase list.
Choose 'Manage Subscription' and then 'Cancel Subscription.'
Visit the Roku website and log in to your account.
Navigate to 'Support' and select 'Contact Us.'
Request a refund and mention that the service did not meet your expectations.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find the relevant documentation attached for your reference.
I would appreciate a confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted, but is awaiting review.
Your request is in the queue and will be processed shortly. Please allow up to 3 business days for review.
Processing
The refund is currently being processed by our finance team.
Your refund is actively being worked on. You can expect updates within 2-5 business days.
Refunded
The refund has been successfully completed.
The amount has been credited back to your original payment method. Check your bank statement for confirmation.
Partially Refunded
A portion of the total refund amount has been processed.
You received only part of the total refund amount requested. The remaining amount is still under review.
Completed
All refund processes related to your request have been finalized.
Your refund request is fully resolved. Thank you for your patience!
Canceled
The refund request has been canceled, either by you or due to insufficient information.
If this was not your intention, please contact customer support to discuss the next steps.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At THE-ARE, users often seek refunds due to various circumstances surrounding their accounts and service usage. Here are some scenarios where users successfully claimed refunds:
Subscription Adjustment: After realizing they chose a higher-tier subscription plan, a user contacted THE-ARE’s support team to explain their need to downgrade. The team acknowledged the situation and processed a refund for the difference in price for the billing cycle.
Accidental Renewal: A user, who had forgotten to disable auto-renewal on their subscription, reached out for assistance upon noticing the charge. THE-ARE's customer service confirmed the user's request and promptly issued a refund for this renewal fee when the cancellation was verified.
Service Interruption: During a scheduled maintenance that affected access to features, a user decided to request a refund for the short period of disruption. THE-ARE reviewed the request and provided a refund for that specific time frame as a courtesy for the inconvenience.
Billing Clarification: A user noticed a charge that seemed inconsistent with their subscription usage. After reaching out for clarification and verifying their account details with THE-ARE, they received a refund for the error that occurred in the billing cycle.
The Easiest Way to Get a THE-ARE Refund
If you're frustrated trying to get a refund from THE-ARE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at THE-ARE is straightforward if you know where to look. Here are some efficient ways to keep tabs on your refund:
Check Your Email: THE-ARE will send you email updates regarding your refund status. Look for messages with the subject line "Refund Status Update" which will detail the progress and estimated completion dates.
Utilize the In-App Notifications: If you have the THE-ARE mobile app, enable notifications to receive real-time updates directly on your device whenever there’s a change in your refund status.
Visit Your Account Dashboard: Log into your THE-ARE account and navigate to the "Order History" section. Here, you can find detailed information on all your past transactions, including pending and completed refunds.
Explore the Billing Section: Within your account settings, the "Billing" section provides a comprehensive overview of your refund status as well as any associated transaction details, making it easy to track your refund.
Review the Refund Progress Tracker: THE-ARE features a Refund Progress Tracker in the order details. This tool visually represents the stages of your refund, making it simple to understand how far along the process is.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we cannot offer refunds for that billing period. We recommend setting reminders for future cancellations to avoid this situation. Thank you for your understanding!
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once your refund has been initiated, you will receive a confirmation notification, and the funds should reflect in your account within that timeframe.
If you see a charge but don't have an active subscription, please start by checking your account to confirm your subscription status. If you're still uncertain, contact our customer support team through the help section of our website, and we will assist you in reviewing the charge.
If you're unable to secure a refund directly from THE-ARE, consider reaching out to customer service again for further assistance. You may also explore escalation options within their support system to ensure your request is properly addressed. Additionally, reviewing your account details and any related policies might provide further clarity on available options.
If THE-ARE has declined to issue a refund, consider reviewing their refund policy for details on eligibility and procedures. You may also reach out to their customer support team again for further clarification or additional assistance. Additionally, checking your account details may provide insights on your transaction history and any pertinent information regarding the refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)