How to Get a THE DELI Refund

• Order Number: Locate the unique order ID found in your purchase confirmation email from THE DELI.
• Receipt or Proof of Purchase: Have a copy of the receipt or payment confirmation ready, which can be found in your email.
• Date of Purchase: Ensure you have the exact date when you made the purchase, as this may be needed for processing the refund.
• Product Details: Be prepared to provide specific details about the items you are requesting a refund for, including any type of deli products purchased.
• Reason for Refund: Clearly outline the reason for the refund, such as issues with quality, freshness, or incorrect order.
• Photographic Evidence: If relevant, take photos of the product to support your claim, especially if there are quality issues.
• Contact Information: Verify that your contact details are current to ensure THE DELI can reach you regarding your refund request.
• Account Credentials: If you have an account with THE DELI, ensure you can log in to access your order history for any needed information.

*Working days are Monday to Friday, and don't include public holidays.

At THE DELI, we strive to provide our users with high-quality food products and exceptional service. Understanding the circumstances under which refunds may be issued is important for managing your expectations and ensuring satisfaction. Users may find themselves in various situations where a request for a refund could be considered, depending on the nature of their order or subscription plan.

• Order Cancellation: If an order is canceled before it is processed and shipped, users may qualify for a full refund. Cancellations must be made within a specified timeframe to be eligible.
• Product Issues: In the event that a delivered product is damaged or does not meet quality standards, users may be eligible for a refund. Documentation (such as photos) of the issue will typically be required to process such requests.
• Subscription Adjustments: Users who wish to adjust their subscription plan may be able to receive a partial refund or credit, depending on the billing cycle and the timing of the change. It's important to review the subscription guidelines to understand eligibility fully.
• Incorrect Orders: If a user receives an incorrect item that was not ordered, they may qualify for a refund. Verification of the received order against the original order details will be conducted prior to processing any refund claims.
• Delivery Issues: In scenarios where an order is not delivered within the expected timeframe, users may inquire about eligibility for a refund or credit based on specific delivery guarantees outlined at the time of order.

We encourage users to reach out to our customer service team for clarity and assistance regarding any refund inquiries to ensure a smooth resolution process.

At THE DELI, we understand that sometimes plans change, and customers may need assistance with their accounts. Here are a few scenarios where users successfully navigated the refund process:

• Subscription Change: A customer realized that their monthly subscription to THE DELI included items they no longer needed. After contacting customer support to discuss options, they received a prorated refund for the unused portion after switching to a more suitable plan.
• Order Delay: Upon receiving notification of a delay in their weekly delivery, a customer promptly reached out to THE DELI's support team. They explained the situation and were issued a full refund for that week's order, allowing them to manage their meal planning without hassle.
• Incorrect Item Received: When a user received an incorrect item in their monthly deli box, they contacted customer service to report the issue. THE DELI quickly addressed the mix-up and provided a refund for the erroneous item, ensuring customer satisfaction with their next order.
• Account Cancellation: A long-term subscriber decided to cancel their account. After confirming their cancellation through the help center, they were issued a refund for the remaining balance on their prepaid plan, demonstrating THE DELI's commitment to customer support.

Tracking your refund status with THE DELI can be straightforward if you know where to look. Follow these steps to keep up with your refund progress efficiently:

• Check Your Email: After you initiate a refund, keep an eye on your inbox for updates from THE DELI. Look for emails with the subject line "Refund Status Update" to stay informed about your refund process.
• Visit Your Account Dashboard: Log into your account on newlexdeli.com and navigate to the Order History section. Here, you can find detailed information on your recent orders and their respective refund statuses.
• Utilize the Mobile App: If you prefer using mobile, open the THE DELI app and go to the Account tab. Tap on Billing to view your refund requests and track their current status.
• Look for In-App Notifications: While browsing the app, check for any notifications that might pop up regarding your refund. These alerts provide real-time updates on the status of your request.
• Review Refund Progress Details: In your account dashboard, click on the specific order associated with your refund. Here, you will find information on when the refund was initiated and the expected time frames for completion.