We understand that billing can often become an afterthought until an unexpected charge catches your attention, like an automatic subscription renewal. This guide is designed to clarify how refunds work with The Deliverable, who's eligible for them, and the simple steps you can take to request your money back swiftly. Our goal is to ensure you feel supported and informed throughout the refund process.
What You Should Prepare Before Applying For Refund
Account Information: Your account email and username for verification.
Transaction ID: Retrieve the unique transaction ID from your purchase email or account history.
Order Details: Provide specific details about the order, including the date of purchase and the item description.
Reason for Refund: Clearly specify the reason for your refund request, as required by The Deliverable's policy.
Proof of Payment: Attach your payment receipt or transaction confirmation to validate your purchase.
Support Correspondence: Include any chat logs or email exchanges with The Deliverable’s customer support if applicable.
Quality Issues Photographs: If relevant, provide photographs showing any defects or issues with the deliverable.
Cancellation Confirmation: If your refund is based on a canceled service, include any confirmation of that cancellation.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3–5 working days
PayPal
Immediate to 3 working days
Bank Transfer
5–10 working days
Apple Pay
2–4 working days
Google Pay
2–4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Deliverable
At The Deliverable, we strive to provide high-quality digital services tailored to our users' needs. Understanding your rights regarding refunds is crucial, especially in the context of our service offerings. While we focus on ensuring customer satisfaction, there are specific scenarios where a refund may be applicable based on account management and billing situations.
Here are circumstances that may qualify for a refund:
Service Non-Delivery: If a promised service was not delivered as expected, users may be eligible for a refund. This includes situations where the service timeline has lapsed without completion.
Service Quality Issues: If the delivered service does not meet the agreed specifications or quality standards set forth during the purchase, this may result in a refund eligibility inquiry.
Billing Discrepancies: If users identify any inconsistencies in their billing related to the type of service subscribed, they may seek clarification that could lead to a potential refund.
Account Status Changes: Should a user decide to downgrade or change their subscription but continues to receive charges for a higher plan, this may warrant a review for possible refunds.
Cancellation Requests: Users who initiate a request to cancel a service prior to the next billing cycle may inquire about the eligibility for a refund for any unused portion of their subscription.
To determine your eligibility for a refund, we encourage you to review your account details and the specific terms of service you agreed to. Our customer support team is available to discuss any questions or concerns regarding your account and billing status.
Step-by-Step Process to Request Your The Deliverable Refund Like a Pro
Scroll to the bottom of the page and click on the “Support” link.
Select “Help Center” from the support options.
Look for the “Contact Us” button or section.
Choose the option to initiate a refund request.
In the form, provide your subscription details, including your email and the billing date.
In the message box, mention that you were unaware of the renewal or that the service was not utilized.
Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the menu.
Select “Subscriptions” from the options.
Find your membership with The Deliverable and select it.
Tap on “Report a Problem” to go to the relevant site.
Sign in to your Apple ID account if prompted.
Choose the subscription, and select “Request a refund.”
In the explanation field, note that the renewal occurred without reminder or that you found the service unsatisfactory.
Submit your request and monitor your email for further updates.
If you purchased through Google Play:
Open the Google Play app on your device.
Tap the Menu (three lines) icon in the upper left corner.
Select “Subscriptions.”
Find your subscription for The Deliverable and select it.
Tap “Cancel Subscription” to stop further charges if necessary.
Go back to the Menu and select “Account.”
Scroll down and tap on “Purchase History.”
Locate your purchase for The Deliverable.
Tap on the item and choose “Request a Refund.”
In the reason section, mention that you did not authorize the renewal or that the service was not used.
Submit your request and keep an eye on your email for the resolution.
If you purchased through Roku:
Access your Roku device and go to the home screen.
Scroll down to “Streaming Channels” and select “Manage Channels.”
Find The Deliverable channel within your subscription.
Select the channel and click “Remove Channel” if needed.
Open a web browser and go to the Roku support page.
Click on “Contact Us” to get to the support options.
Select the option to submit a refund request.
In your request, indicate that the subscription was renewed unexpectedly or that you were not utilizing the service.
Send your request and await feedback via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Deliverable for Refund
Script
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Subject: Refund Request – The Deliverable Account [Your Email]
Dear The Deliverable Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the necessary documentation regarding this request.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status means your request is in the initial review phase, and you can expect an update soon.
Processing
Your refund is being processed after approval.
Refunds typically take 3-5 business days to complete during this stage.
Refunded
Your funds have been successfully returned to your original payment method.
You should see the amount reflected in your account within 5-7 business days.
Partially Refunded
Only a portion of your original payment has been refunded.
Check your transaction history for the specific amount refunded.
Completed
The refund process has finished, and the funds are back in your account.
You're all set! Your refund is finalized, and you can view the transaction in your account.
Canceled
Your refund request was denied or revoked.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At The Deliverable, users occasionally need to claim refunds due to varying service scenarios. Below are some specific instances where users successfully navigated the refund process:
Subscription Overlap: A user realized they had unknowingly subscribed to two different plans, leading to simultaneous charges. After contacting support, they clarified their subscription status and received a refund for the extra plan.
Inactive Period Billing: One user intended to pause their subscription during a long vacation but overlooked the pause function. Upon returning, they reached out and explained the situation, ultimately receiving a refund for the charges that occurred during their absence.
Feature Unsuitability: A customer purchased a specific add-on for their subscription but found it didn’t meet their needs as expected. They reached out to The Deliverable’s customer service, detailing their experience, and successfully received a refund for the add-on after a thorough review.
Service Interruption: A user experienced an unexpected service interruption that impacted their ability to utilize the platform effectively. Following an inquiry regarding this issue, they were able to obtain a refund for the period when the service was unavailable.
The Easiest Way to Get a The Deliverable Refund
If you're frustrated trying to get a refund from The Deliverable—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with The Deliverable is straightforward and efficient. To ensure a smooth experience, follow these tailored tips that leverage The Deliverable's features.
Check Your Email: The Deliverable communicates refund updates via email. Look for notifications from support@thedeliverable.io that provide details about the status of your refund, including expected timelines.
Utilize the In-App Notifications: If you’re using The Deliverable's mobile app, keep an eye on the in-app notifications. You’ll receive updates directly within the app as your refund progresses.
Visit Your Account Dashboard: For the most comprehensive view, log into your account and navigate to the Order History section. Here, you can view the current status of your refund requests along with any relevant details or comments.
Billing Section Insights: Under the Billing section of your account settings, you can find an overview of all transactions, including refunds. This area shows which refunds are pending and the expected completion dates.
Notifications for Changes: The Deliverable provides real-time notifications for any changes to your refund status, so make sure your notification settings are enabled to stay informed immediately.
Refund Progress Tracking Tools: Use the refund tracker feature specifically designed for merchants to view detailed insights on your refund requests, including timestamps and reasons for any delays.
FAQ
If you forget to cancel your subscription on time, we generally do not issue refunds for the billing cycle that has already occurred. However, we understand that situations can arise, so we encourage you to reach out to our support team for assistance, and they will be happy to help you with your specific situation.
Refund processing times can vary depending on the payment method and the policies of your bank or financial institution. Typically, it can take between 3 to 10 business days for the funds to appear in your account after the refund has been initiated. If you have any concerns, feel free to reach out for further assistance.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or trial periods that may have transitioned to a paid plan. If you need further assistance, contact our support team through the website, and they will help clarify the charge and provide any necessary steps.
If you are unable to obtain a refund directly from The Deliverable, consider reaching out to customer service again for further assistance. Additionally, escalating your request within the support system may help clarify your situation. Reviewing your account details and any relevant policies may also provide insights into alternative options available to you.
If The Deliverable decides not to issue a refund, you may want to review their refund policy for clarity on the decision. It could also be helpful to contact their support team again for further assistance or to discuss your concerns. Additionally, checking your account details and any relevant correspondence may provide more context about the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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