How to Get a The Graph Refund

• Account Information: Your registered email address associated with your The Graph account.
• Transaction ID: The specific transaction ID for the purchase you are seeking a refund for, which can typically be found in your account transaction history.
• Purchase Date: The date when the service or product was purchased to help verify your transaction.
• Proof of Payment: A copy or screenshot of the payment confirmation or receipt you received after purchase.
• Detailed Reason for Refund: A clear explanation outlining why you are requesting a refund, adhering to The Graph's refund policy.
• Service Usage Evidence: Any relevant screenshots or proof showing how the service or product did not meet your expectations or requirements.
• Request for Confirmation: Ensure you have a written request for confirmation of the refund process sent to The Graph support.

*Working days are Monday to Friday, and don't include public holidays.

At The Graph, users engage with a decentralized indexing protocol designed for querying and organizing blockchain data. While the service aims to provide seamless access to various decentralized applications, there may be situations where users seek a refund or adjustment regarding their subscription or usage fees. Understanding the eligibility criteria for refunds within this specific context is essential for users managing their accounts.

• Service Downtime: Users may qualify for a refund if they experience significant and prolonged service unavailability that affects their access to The Graph’s functionalities.
• Billing Discrepancies: If a user notices a billing amount that does not align with their expected subscription plan or usage, this situation could warrant an eligibility review for a refund.
• Subscription Changes: Users who have made changes to their subscription plan and encounter issues that affect their billing might find themselves in a position to discuss potential adjustments.
• Account Management Changes: In cases where users transition between different tiers of service or features and see unexpected charges during that transition, they may seek clarification and potential eligibility for a refund.
• Payment Method Issues: Users who encounter technical issues related to their registered payment methods during billing may need to address these issues with The Graph, potentially affecting their eligibility for refunds.

It is recommended that users review their account settings and transaction history and reach out to The Graph’s support team to better understand their specific circumstances regarding refunds.

At The Graph, users may encounter various scenarios that lead them to seek refunds, often related to account management and service usage. Here are a few specific examples:

• Subscription Upgrade Misunderstanding: A user decided to upgrade their account from a basic to a pro subscription but later realized the enhanced features were not required for their needs. They contacted customer support, clarified their requirements, and successfully received a refund for the difference in subscription fees.
• Overlapping Subscription Periods: A user accidentally renewed their subscription while still in the middle of an existing billing cycle. After reaching out to The Graph’s support team to confirm their current subscription status, they were guided through the process and received a refund for the overlapping period, allowing them to continue using The Graph without paying for duplicate access.
• Billing Cycle Adjustment: A user attempted to adjust their subscription to a monthly plan from an annual plan but didn’t realize that the change would take effect after the current billing cycle ended. Once they inquired about their billing details, The Graph’s support team assisted them in managing the change and issued a refund for the unused portion of the annual fee.
• Service Downtime Compensation: After experiencing a brief service disruption during peak usage times, a user reached out to The Graph for clarification. Acknowledging the inconvenience, The Graph’s support team provided a one-time credit to the user's account as a gesture of goodwill, ensuring continued user satisfaction.

Tracking your refund status through The Graph is streamlined and user-friendly. By utilizing specific communication channels and account features, you can stay updated on your refund process efficiently. Here’s how to keep tabs on your refunds:

• Email Notifications: Keep an eye on your inbox for refund updates from The Graph. You will receive an email detailing the status of your refund, including approval confirmations and expected processing times.
• In-App Notifications: If you use The Graph's app, check for notifications under the 'Notifications' tab. Important updates regarding your refund status will be displayed here to keep you informed in real-time.
• Account Dashboard: Log into your account on The Graph's website. Navigate to the 'Billing' section where you will find a dedicated 'Refund History' link. This will display all your refund requests along with their current status.
• Order History: In your account settings, go to 'Order History.' Each order will indicate if there is a refund in process, complete with timestamps and relevant notes to help you understand your refund timeline.
• Refund Progress Information: The Graph provides detailed information about the various stages of your refund, including request submission, approval, and final payment processes. This transparency helps you gauge how long each stage typically takes.
• Merchant-Specific Tools: Use The Graph's 'Refund Tracker' feature, accessible within your account dashboard. This tool provides a step-by-step view of where your refund is in the process, along with estimated completion dates.