Many users often overlook billing inquiries until an unexpected charge comes to their attention, such as an automatic subscription renewal. Understanding how refunds work is crucial for navigating these situations smoothly. This guide provides clear information on Hacksmith's refund policies, outlines eligibility criteria, and details the steps needed to request a refund swiftly. Our goal is to help you navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the confirmation email you received when you made your purchase, as it contains essential details about your transaction.
Transaction ID: The unique ID associated with your order, which can typically be found in your confirmation email or your account order history.
Account Information: Your registered email address and any associated usernames to help verify your identity during the refund process.
Reason for Refund: Prepare a concise explanation for why you are seeking a refund, referencing specific issues with the product or service if applicable.
Product Condition: If you are returning a physical product, ensure it is in its original condition and packaging, taking note that damaged products may affect refund eligibility.
Return Shipping Receipt: If applicable, save the shipping receipt from when you send the product back as proof of return.
Previous Correspondence: Keep any emails or messages exchanged with customer service regarding your issue, as they may be relevant to your refund request.
Timeframe: Be aware of the time limits for refund requests specific to the Hacksmith, ensuring your request is submitted within the allowable period.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bitcoin
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from the Hacksmith
When engaging with the Hacksmith, users have specific rights regarding refund eligibility based on the unique nature of their offerings, which primarily include custom-built tech products and educational resources. Understanding these rights can help users navigate their accounts effectively and determine their eligibility for refunds in various scenarios.
The following situations may qualify users for a refund from the Hacksmith:
Defective Products: If a user receives a product that is found to be defective within a specified warranty period, they may qualify for a refund or replacement.
Incorrect Orders: Users who receive an item that differs from their order specifications may be eligible for a refund, ensuring they receive the correct product.
Subscription Cancellations: In cases where users decide to discontinue a subscription for digital content or membership services before the next billing cycle, they might be eligible for a prorated refund based on the unused portion of their subscription.
Event Cancellations: If a paid event or workshop organized by the Hacksmith is canceled by the merchant, users who registered may qualify for a full refund of their ticket price.
Service Issues: Users experiencing significant issues with the delivery of educational resources or digital content may be eligible for a refund upon verification of the issue through their account management.
To determine specific eligibility, users should review their individual account circumstances and refer to the Hacksmith's terms of service, as they can provide detailed insights regarding refund policies and processes.
Step-by-Step Process to Request Your the Hacksmith Refund Like a Pro
If you purchased through the Hacksmith.com:
Visit i273.com and log in to your account.
Navigate to the Account Settings page.
Look for the Billing History section.
Identify the relevant subscription or charge.
Click on Request Refund next to the charge.
Complete the form with some details:
Mention that the subscription renewed without prior notice.
State that the account was unused during the billing period.
Submit the refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the subscription linked to the Hacksmith.
Tap on Report a Problem. You will be redirected to the Apple website.
Log in with your Apple ID.
Select the relevant subscription and choose Request Refund.
In the description, include phrases like:
"Renewed without a reminder"
"I didn't utilize the subscription during this period"
Complete the request by submitting the form.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Account.
Scroll down to Purchase History.
Locate the Hacksmith subscription.
Tap on it and select Refund.
When prompted, explain that:
The renewal occurred without prior indication.
The account was inactive during the last billing cycle.
Follow the on-screen instructions to finalize your request.
If you purchased through Roku:
Open Roku.com and sign in to your account.
Select the Manage Account option.
Navigate to Subscriptions.
Locate the Hacksmith subscription.
Select Manage Subscription.
Choose Request Refund.
In your message, highlight that:
The payment was made for a service that was not used.
There was no prior notice of the renewal.
Follow the prompts to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to the Hacksmith for Refund
Script
Copy
Subject: Refund Request – the Hacksmith Account [Your Email]
Dear Hacksmith Team,
I hope this message finds you well.
I am writing to address a billing situation pertaining to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Please confirm the receipt of this request and the expected timeline for the refund process within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your request is under review. Typically, this takes up to 48 hours.
Processing
Your refund is currently being processed by our team.
Please allow 3-5 business days for the process to complete.
Refunded
The refund has been completed and the amount has been returned.
You should see the funds in your account within 5-7 business days.
Partially Refunded
A portion of your total has been refunded.
Check your refund summary for details on the refunded amount.
Completed
The refund process has been finalized.
You have successfully returned the item and received your refund.
Canceled
Your refund request has been rejected or canceled.
You will not receive a refund for this transaction. Please contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
The Hacksmith provides a unique blend of subscription-based access to innovative projects, merchandise sales, and workshops that inspire creativity and engineering. Here are a few real user scenarios showcasing how refunds can be successfully claimed:
Subscription Adjustment: A user realized they upgraded their subscription to a higher tier but found that it didn't meet their needs. After reaching out to customer service, they were able to revert to their previous plan and received a refund for the price difference within the same billing cycle.
Merchandise Return: After ordering a custom-built gadget from the Hacksmith's online store, a customer noticed it did not function as expected for their intended project. They contacted support to discuss their situation, and after confirming the product was within the return window, they successfully returned it and received a full refund.
Workshop Cancellation: A user signed up for a hands-on workshop but was unable to attend due to unforeseen scheduling conflicts. They contacted the Hacksmith ahead of time to explain their situation, and after verifying their registration, they were issued a refund for the workshop fee as per the cancellation policy.
Account Issue Resolution: After noticing discrepancies in their subscription billing, a user reached out to customer support for clarification. The Hacksmith team promptly assisted in reconciling their account, and when a billing adjustment was necessary, the user was issued a refund for the overcharge.
The Easiest Way to Get a the Hacksmith Refund
If you're frustrated trying to get a refund from the Hacksmith—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with The Hacksmith can be done efficiently by utilizing their communication and system tools. Here are some specific tips to help you stay updated on your refund progress:
Check Your Email: The Hacksmith sends out refund status updates via email. Keep an eye out for messages from support@i273.com that detail your refund progress and any necessary actions.
Access Your Account Dashboard: Log into your account on the Hacksmith website and navigate to your Order History. Here, you can find detailed information regarding each transaction, including current refund status.
Billing Section: For a comprehensive view, check the Billing Section within your account settings. This section provides insights into all refunds requested, along with timestamps for each step in the process.
In-App Notifications: If you have The Hacksmith mobile app, ensure notifications are enabled. The app provides real-time updates related to your refund status, keeping you informed even on the go.
Refund Progress Indicators: The Hacksmith includes visual indicators showing the stage of your refund—initiated, processing, or completed. Refer to these indicators in your account dashboard for clear insights.
Customer Support: If you need additional assistance or have questions not answered through the platform, reach out to customer support via the in-app chat or email. They can provide updates specific to your case.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds cannot be processed for that billing cycle. We recommend reaching out to our customer support team, as they may be able to assist you further or provide solutions for future management of your subscription.
Refund processing times can vary based on the payment method used and your bank's policies. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. Please check with your bank for specific timelines related to your account.
If you see a charge but do not have an active subscription, please check your payment receipts and account details for any potential forgotten subscriptions or past transactions. If you still need assistance, contact customer support at Hacksmith with your account information and details about the charge for further clarification.
If you're unable to obtain a refund directly from the Hacksmith, consider reaching out to their customer service again for further assistance. You might also explore escalating your issue within their support system for a more detailed review. Additionally, ensure your account details are accurate, as this can often facilitate a smoother resolution.
If the Hacksmith refuses to issue a refund, you may want to review their refund policy to ensure all criteria have been met. It can also be helpful to reach out to their customer support again for clarification or to discuss your situation further. Additionally, checking your account details can sometimes provide insight into the status of your order or refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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