Navigating billing can often feel daunting, especially when an unexpected charge catches you off guard—like an automatic subscription renewal. This refund guide is designed to help you understand how The Helios refund process works, identify who is eligible for a refund, and outline the steps to request your money back quickly and efficiently. By following this guide, you can feel empowered to address any concerns with your billing and ensure a smooth resolution.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your order confirmation email.
Transaction ID: Gather the transaction ID associated with your payment for trackability.
Purchase Date: Be ready to provide the date when the purchase was made to help expedite the process.
Proof of Purchase: Keep a screenshot or PDF copy of your confirmation email or receipt that shows your purchase details.
Account Information: Have your account login details available for verification purposes, including your registered email address.
Reason for Refund: Prepare a clear statement explaining the reason for your refund request, as The Helios may require this information.
Product Condition: If applicable, ensure you have details about the product condition, especially for items that may need to be returned.
Return Shipping: Be aware of return shipping requirements if you need to send a product back to The Helios.
Customer Service Correspondence: Document any previous interactions with customer service regarding your refund to assist with claims.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
PayPal
1-3 working days
Direct Bank Transfer
5-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Helios
At The Helios, we understand that circumstances can change, and there may be situations where our users seek clarity on their eligibility for refunds. Whether you’re engaging with our hockey service packages or participating in our training programs, it’s essential to be informed about the factors that might affect your account and billing status.
Below are situations specifically relevant to The Helios that may qualify for refunds:
Cancellation of Services: If a user decides to cancel their subscription prior to the next billing cycle, they may be eligible for a refund for the upcoming charge.
Account Downgrade: Users who downgrade their membership or service level may be considered for a refund or credit, based on the unused portion of their previous subscription.
Service Interruption: In instances where there are significant interruptions to scheduled services or training sessions, users may have the opportunity to request a refund for those specific sessions.
Program Changes: If a user is enrolled in a program that undergoes substantial changes, they might qualify for a refund if the new offerings do not align with their expectations or needs.
Promotional Adjustments: Users who purchased a package but find that a similar package is offered at a lower promotional price shortly after their purchase may be able to discuss refund options to equalize the differences.
To explore specific eligibility criteria related to your situation, we encourage users to reach out through the designated channels for guidance and assistance regarding your individual account circumstances.
Step-by-Step Process to Request Your The Helios Refund Like a Pro
If you purchased through The Helios website:
Visit helioshockey.com and log into your account.
Go to the Account Settings section, usually found in the top right corner.
Select Billing from the sidebar menu.
Locate your most recent subscription charge and click on Details.
Select the option for Request Refund.
In the message field, mention that the subscription renewed without notice.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Helios subscription and tap on it.
Click on Report a Problem under the subscription details.
Select Request Refund and provide a reason.
Emphasize that the account was unused during the billing period.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines).
Select Subscriptions.
Find and select your Helios subscription.
Tap on Manage and then select Refund.
Provide a reason for the refund in the form.
Mention that the subscription occurred without prior notification.
If you purchased through Roku:
Go to my.roku.com and sign in to your Roku account.
Select Manage Your Subscriptions.
Find your Helios subscription in the list.
Click on Manage Subscription.
Look for the option to Request Refund.
In your request, mention that the subscription renewed without your knowledge.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Helios for Refund
Script
Copy
Subject: Refund Request – The Helios Account [Your Email]
Dear Helios Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund for the amount of [Amount].
Attached to this email, you will find documentation relevant to this request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified via email once we begin processing your request, typically within 5-7 business days.
Processing
Your refund is currently being processed by our team.
Refunds typically take 3-5 business days to complete from this stage, depending on your bank.
Refunded
Your refund has been successfully issued.
You should see the refund reflected in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been issued successfully.
Only part of your order was returned, and you will receive a confirmation of the amount refunded.
Completed
Your refund process is fully completed.
You should have received your full refunded amount as specified in your notification.
Cancelled
Your refund request has been cancelled, usually at the user's request.
If you have questions regarding the cancellation, please check your email or contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At The Helios, users may encounter various situations that lead to a successful refund claim, often related to subscription management or service interruptions. Here are some real user scenarios:
Subscription Downgrade: A customer decided to downgrade from a premium subscription to a basic plan after realizing they only needed limited features. After reaching out to customer support with their request, they promptly received a refund for the difference in subscription costs.
Service Interruption: During a scheduled maintenance, one user experienced an unexpected service outage that lasted longer than anticipated. Upon notifying The Helios about the disruption, they received a refund for the days they couldn't access the service.
Account Credit Application: A user had a balance from a previous overpayment when they adjusted their subscription. After submitting a request for clarification, The Helios issued a refund for the amount, which they then applied to their next billing cycle instead.
Accidental Upgrade Inquiry: A user accidentally upgraded their service tier while trying to explore features. After recognizing the mistake, they contacted customer support, who promptly processed a refund for the upgrade fee, ensuring the user returned to their original plan without hassle.
The Easiest Way to Get a The Helios Refund
If you're frustrated trying to get a refund from The Helios—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at The Helios is a straightforward process, designed to keep you informed at every step. Whether you prefer using our website or mobile app, you can easily access updates regarding your refund.
Email Notifications: Keep an eye on your inbox! The Helios sends email updates each time there is a change in your refund status. Look for emails with the subject line starting with "Refund Update" for the latest information.
Account Dashboard: Log into your account on helioshockey.com. Navigate to the Order History section, where you'll find detailed updates on your refund status alongside your recent purchases.
Mobile App Alerts: If you use The Helios mobile app, ensure notifications are turned on. You'll receive real-time updates via in-app notifications regarding your refund process.
Billing Section: Within your account settings, the Billing section provides an overview of all financial transactions, including refunds. Here, you can see pending refunds and their expected processing times.
Refund Progress Information: The Helios provides transparent details about each refund, including the expected timeline for completion and any specific reasons for delays, if applicable. This information is accessible in both your email notifications and your account dashboard.
Customer Support: If you have any inquiries about your refund status, contact our customer support directly through the app or website, where our team can provide you with personalized assistance.
FAQ
If you forgot to cancel your subscription on time, refunds are typically not issued for missed cancellations. We recommend reviewing our cancellation policy for specific details regarding your account. If you have further questions, please feel free to reach out to our support team for assistance.
Refund processing times can vary depending on your financial institution. Typically, once a refund is initiated, it may take 5 to 10 business days for the funds to appear in your account. Please check with your bank or payment provider for more specific timelines.
If you see a charge but do not have an active subscription, please first check your account settings to verify your subscription status. If you believe there is an error, contact our customer support directly with your account information and details of the charge for further assistance.
If you're unable to receive a refund directly from The Helios, consider reaching out to their customer service team again for further assistance. You may also inquire about escalating your request within their support system for additional review. Additionally, reviewing your account details and previous communications can sometimes provide further clarity on your options.
If The Helios refuses to issue a refund, you may want to carefully review their refund policy to ensure that your request aligns with their terms. Consider reaching out to their customer support team again for further clarification or assistance. Additionally, double-check your account details and transaction history to ensure all information is accurate before proceeding.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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