How to Get a The Lakes at Stillwater - Assisted Living Refund

• Resident Admission Agreement - Ensure you have a copy of the original agreement that details the terms and conditions of your residency.
• Transaction Receipt - Collect any receipts or billing statements that indicate payments made for services.
• Refund Request Form - If available, complete any specific refund request forms provided by The Lakes at Stillwater.
• Identification Documents - Provide a government-issued ID to verify your identity in the refund process.
• Care Plan Documentation - Include any documentation related to the resident’s care plan to justify the reason for the refund request.
• Communication Records - Gather all correspondence related to the refund request, including emails or letters exchanged with the staff.
• Notice of Discontinuation - If applicable, attach any notice indicating the discontinuation of services or changes to care.
• Banking Information - Prepare account details for direct deposit of the refund if applicable.
• Request Timeline - Document the timeline of events, starting from the original payment to the current refund request.
• Contact Information - Ensure all contact information is up-to-date for follow-up communication regarding the refund.

At The Lakes at Stillwater - Assisted Living, we prioritize the comfort and satisfaction of our residents and their families. Understanding eligibility for refunds can help clarify how we manage account situations, alongside the services we provide. Our community offers a variety of supportive living options that may require periodic adjustments based on the individual needs and circumstances of our residents.

Users may qualify for a refund under specific conditions that relate to the unique nature of assisted living services:

• Advance Payment Adjustments: If a resident moves in but requires an adjustment to their care plan or level of service shortly after their arrival, they may be eligible for a refund or adjustment based on their original payment terms.
• Service Level Changes: Residents who change their level of required care—either increasing or decreasing—could be eligible for a refund or credit reflecting those changes in service fees.
• Discharge or Relocation: If a resident is discharged from our community for medical reasons or needs to relocate, they may be eligible for a prorated refund based on the move-out date and any prepaid fees.
• Trial Stay Adjustments: For new residents who opt for a trial stay, if they decide to extend or shorten their stay, they might qualify for a refund or adjustment corresponding to their trial agreement terms.
• Billing Cycle Clarifications: If there are questions about the timing or amount of a billing cycle that seem misaligned with the agreed-upon terms, residents or responsible parties can inquire to clarify such matters and determine eligibility for any adjustments.

For specific inquiries related to eligibility for refunds or adjustments, residents and their families are encouraged to reach out directly to our administrative team, who can provide detailed guidance tailored to individual account situations.

At The Lakes at Stillwater - Assisted Living, residents and their families occasionally need assistance with managing accounts and understanding billing. Here are some scenarios where users successfully claimed refunds:

• Service Adjustment: A resident's family requested a temporary reduction in services due to a short-term hospital stay. After discussing options with staff, they received a pro-rated refund for the unused days of assisted living services.
• Medication Management Fees: During a routine evaluation, it was discovered that a resident was incorrectly billed for medication management services not provided. The team's swift response ensured the family received a full refund for the charge.
• Activity Fee Clarification: A family noticed an unexpected charge for an activity fee that was not attended due to health reasons. After reaching out to customer service, they were informed of a refund policy on unused activities, leading to a successful claim of the fee.
• Transitioning Levels of Care: Upon transitioning a resident to a higher level of care, their family was promptly notified of adjustments in billing. They successfully claimed a refund for any prepaid fees associated with the previous care level that would not be used.

Tracking your refund status at The Lakes at Stillwater – Assisted Living is made easy with our dedicated communication channels and online tools. Here’s how to stay informed about your refund process efficiently:

• Email Notifications: Keep an eye on your inbox for emails from The Lakes at Stillwater. We send regular updates regarding your refund status, including confirmation when your request is processed and details about the estimated timeframe for completion.
• Account Dashboard: Log in to your account dashboard on thelakesatstillwater.org. Navigate to the 'Billing' section where you can view the status of your refund, which will show whether it’s pending, processed, or completed.
• Order History: Access your order history within your account settings. Each transaction includes details about refund requests, so you can track the progress directly related to your payments. This section is regularly updated to reflect the latest changes in your refund status.
• Mobile App Usage: If you have our mobile app, be sure to check the notifications section. We send real-time updates and alerts about your refund directly through the app, ensuring that you're always informed on the go.
• Customer Support: If you have questions regarding your refund, contact our customer support team directly through the chat feature on our website. They can provide immediate assistance and additional information about your specific refund request.