How to Get a THE LASH, FIGS INC. Refund

• Order Number: Locate your unique order number from your transaction confirmation email or your account order history.
• Transaction ID: Write down the transaction ID associated with your purchase as this is often required for processing refunds.
• Account Information: Ensure you have your account email and any associated details handy to verify your identity.
• Product Information: Include details about the product you are requesting a refund for, such as the name of the product and the date of purchase.
• Reason for Refund: Clearly outline your reason for requesting a refund (e.g., product defects, dissatisfaction, wrong item shipped). Use details relevant to your experience with THE LASH products.
• Photos: Take clear photos of the product, especially if it is damaged or defective, to support your claim.
• Return Shipping Label: If you have already received a return shipping label, prepare it to include with your refund request.
• Communication History: Gather any previous communications you’ve had with customer service regarding this issue for reference.

At THE LASH, FIGS INC., we understand that situations may arise where users may have questions regarding their eligibility for refunds. Our refund policy is designed to accommodate customer needs while ensuring clarity in account management. Below are specific circumstances that may qualify for a refund:

• Service Cancellation: If you have canceled a recurring service, you may be eligible for a refund for the remaining balance of your current billing cycle, provided cancellation was completed before the next billing period began.
• Product Quality Issues: If you experience any quality issues with a product purchased through our site, you may qualify for a refund if reported within a specified period outlined in our service guidelines.
• Order Errors: In cases where an incorrect product was shipped or if there are discrepancies in your order, you might be eligible for a refund after verifying the details with customer support.
• Subscription Adjustments: If you choose to modify your subscription plan, you could be eligible for a pro-rated refund based on the adjustments made prior to your next billing.
• Inaccessible Services: If a service was unavailable during a specified period due to technical difficulties, you may be eligible for compensation or a refund for that duration.

To determine your specific eligibility, we recommend reviewing your account details and contacting our customer support for any clarifications regarding your circumstances.

At THE LASH, FIGS INC., customers find themselves in various situations where they seek assistance with their orders and subscriptions. Here are some scenarios where users successfully claimed refunds:

• Order Miscommunication: A customer purchased a lash extension service but realized that they had selected the wrong date for their appointment. After contacting customer service, they were able to arrange a new date and received a refund for the initial booking fee.
• Product Quality Issue: A client received a set of lash products that did not meet their expectations due to quality concerns. Upon reaching out to THE LASH's support team, they were offered a refund after providing feedback and returning the unused items.
• Subscription Adjustment: A regular subscriber wanted to pause their recurring lash service due to personal reasons but was unsure how the cancellation would affect their billing. After discussing their account options with customer support, they successfully received a refund for the upcoming billing cycle after deciding to pause their subscription.
• Service Scheduling Conflict: A customer booked a last-minute appointment for a lash fill but had to cancel due to an unforeseen event. They contacted customer service, explained their situation, and were processed for a refund promptly, allowing them to reschedule for a later date without financial loss.

Tracking your refund status with THE LASH, FIGS INC. is designed to be straightforward and user-friendly. Here are specific tips on how you can efficiently monitor your refund progress:

• Check Your Email: After initiating a refund, keep an eye on your email for updates from THE LASH. Look for specific messages titled "Refund Update" that provide real-time information about your refund status, including approval and processing times.
• Use the Account Dashboard: Log into your account on figesthetics.com and navigate to the Order History section. Here, you can find detailed information about your past purchases, including any pending refunds. The status will indicate if your refund is in progress or completed.
• Mobile App Notifications: If you have THE LASH mobile app installed, make sure to enable notifications. The app will send push notifications indicating the status of your refund, ensuring you are informed in real-time.
• Billing Section Review: Visit the Billing section within your account settings on figesthetics.com. This area lists all transactions, including refunds, allowing you to track any pending or completed transactions directly from your account.
• Contact Customer Support: If you have not received updates or if there’s a delay, reach out to THE LASH’s customer support through the help center on the website. Provide your order number for quicker assistance regarding the refund status.