Billing matters often slip our minds until an unexpected charge appears, such as an automatic subscription renewal. If you find yourself in this situation with The Loma Club, this guide will walk you through how their refund process works, who is eligible for a refund, and the quick steps to request your money back. We’re here to provide clarity and support, ensuring you can navigate your refund request with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email received upon booking, which includes your reservation details and confirmation number.
Transaction ID: Gather the transaction ID from your payment method, as this will help in tracking your payment.
Membership Details: If you are a member, have your membership account information ready, including your member ID.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, ensuring it aligns with The Loma Club's refund policy.
Proof of Payment: Have a copy of your payment receipt or screenshot of the transaction as proof.
Cancellation Policy Reference: Review and reference The Loma Club's cancellation policy to ensure your request meets their guidelines.
Contact Information: Ensure your contact information is updated in your account in case The Loma Club needs to reach you for further clarification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Cards
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Loma Club
At The Loma Club, we strive to provide an enjoyable experience for all of our guests. Understanding your rights regarding eligibility for refunds is important as you engage with our services. Refund eligibility may depend on various factors, including the specific nature of the service, reservation details, and account status.
Event Cancellations: If you reserved a space for an event and had to cancel, you may be eligible for a refund if you notify us within the designated time frame outlined in our cancellation policy.
Memberships: Membership fees may be refundable in certain circumstances if the membership benefits were not accessible as expected, provided the refund request is made within the specified period.
Unutilized Reservations: If a reservation is made and not utilized due to special circumstances (e.g., health-related issues), you could inquire about potential refunds based on our policies.
Billing Adjustments: Users may need to clarify charges or request refunds for specific amenities or services that were not received as anticipated during their visit.
Service Satisfaction: If you feel that a service provided did not meet your expectations, you may reach out to discuss this matter and see if any accommodations can be made.
For any inquiries related to your eligibility for refunds, please refer to our customer service team, who can assist you in understanding your account status and any available options.
Step-by-Step Process to Request Your The Loma Club Refund Like a Pro
If you purchased through TheLomaClub.com:
Visit the website thelomaclub.com and log in to your account.
Navigate to the Account Settings option, typically found in the top right corner.
Click on Billing History to view your recent charges.
Locate the transaction you wish to request a refund for and select it.
Look for an option such as Request Refund. If available, click on it.
If there is no direct option, compose an email to support@thelomaclub.com including:
Mention that the subscription renewed without notice.
State the account was unused during the billing period.
Request the refund explicitly for the recent charge.
Submit the refund request and await a response from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions to find your The Loma Club membership.
Choose the subscription and tap Cancel Subscription, if necessary.
After canceling, navigate to the App Store and scroll down to your Account.
Tap on Purchased, find The Loma Club, and select it.
Locate the transaction and tap on Report a Problem.
Choose Request a Refund and explain:
Emphasize the subscription renewed without notice.
Indicate that it was not used.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon at the top right.
Select Payments & subscriptions, then tap Subscriptions.
Find your The Loma Club subscription and select it.
Tap Cancel Subscription, if needed, to stop any future charges.
Next, go back to Payments & subscriptions, and locate Order History.
Find the transaction and tap on it, then select Report a Problem.
Choose the option to request a refund and mention:
The subscription renewed without notice.
Highlight any non-usage during the billing period.
If you purchased through Roku:
Get your Roku remote and press the Home button.
Select Streaming Channels from the menu.
Navigate to My Channels and find The Loma Club channel.
Highlight the channel, press the * button on your remote.
Select Manage Subscription.
Click on Cancel Subscription if required.
To request a refund, go to the Roku Support website and select Contact Support.
Choose the appropriate refund request option and specify:
That the subscription auto-renewed without notice.
That your account was not utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Loma Club for Refund
Script
Copy
Subject: Refund Request – The Loma Club Account [Your Email]
Dear The Loma Club Team,
I hope this message finds you well.
I am writing to bring your attention to a billing issue related to my account. The situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to assist with the review of my request.
I would appreciate confirmation of the receipt of this request and any updates within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This means we are in the process of verifying your request and will get back to you shortly.
Processing
Your refund is currently being processed.
This indicates that your request has been approved and we are working on issuing your refund.
Refunded
The refund has been successfully issued to your payment method.
You should see the refunded amount reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
This means some items or services have been refunded, while others are not eligible for refund.
Completed
Your refund process is complete and no further actions are necessary.
All aspects of your refund have been finalized, and the funds should be available to you.
Canceled
Your refund request has been canceled.
This could be due to user request or eligibility reasons. You can reach out to our support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At The Loma Club, users occasionally find themselves needing to claim a refund due to various circumstances. Here are some realistic scenarios where members successfully requested a refund:
Missed Reservation: A member booked a tee time online, but due to unforeseen weather conditions, the course was closed. The member contacted customer service, explaining the situation, and received a full refund for the reservation within a few days.
Membership Change: A user decided to downgrade their membership plan after realizing the higher tier was not suitable for their needs. After reaching out to The Loma Club to clarify the difference in charges, they successfully received a partial refund for the unused days of the higher-tier membership.
Event Cancellation: A customer registered for a special golfing event that was later canceled due to low participation. Upon notifying The Loma Club's support team, they were promptly issued a full refund for the event fee and offered a discount for future events.
Incorrect Billing: A regular customer noticed a discrepancy in their billing statement regarding additional charges for services not utilized. After providing detailed information to the support staff, they were able to rectify the issue and secured a refund for the extra charges.
The Easiest Way to Get a The Loma Club Refund
If you're frustrated trying to get a refund from The Loma Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund at The Loma Club is straightforward and efficient, thanks to our dedicated communication channels and user-friendly interface. Here’s how you can stay updated on your refund status:
Check Your Email: Upon initiating a refund, you will receive a confirmation email detailing your refund request. This email includes a unique tracking number that you can use to monitor your refund status.
Use the Mobile App: If you have The Loma Club app, you can easily view your refund status directly in the app. Navigate to the 'Orders' section and select 'Refunds' to track your progress in real-time.
Visit Your Account Dashboard: Log into your account on The Loma Club website and go to the 'Order History' section. Here, you can find all your recent transactions, including any that are currently being refunded, along with their status updates.
Review the Billing Section: In your account settings under the 'Billing' section, you can view detailed information about your refunds. This includes the date the refund was processed and the expected time frame for the funds to appear in your original payment method.
Set Up Notifications: Enable push notifications in the mobile app to receive alerts about your refund status. You’ll get updates sent directly to your device, so you never miss an important change.
Contact Customer Support: If you have any questions or concerns about your refund, feel free to reach out to our customer support team. You can do this via email or through the contact form in your account, and they can provide you with specific updates regarding your refund status.
FAQ
At The Loma Club, our cancellation policy generally does not allow for refunds if a reservation is not canceled within the required timeframe. We recommend reviewing our cancellation policy for specific details, and if you have questions, feel free to reach out to our customer service team for assistance.
Refunds at The Loma Club typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated, you should see the funds reflected in your account within that timeframe. If you have additional questions about your specific transaction, feel free to reach out to our customer service.
If you see a charge but don’t have an active subscription, please check your account for any previous subscriptions or purchases that may still be pending. If you need further assistance, contact our customer support team through the website for clarification on your account and to resolve any issues.
If you are unable to secure a refund directly from The Loma Club, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for a more thorough review of your case. Additionally, reviewing your account details and transaction history could provide helpful insights.
If The Loma Club is unable to issue a refund, you can start by reviewing their refund policy to understand the terms and conditions that apply. Additionally, consider reaching out to their customer support again for further clarification or to discuss your situation. It may also be helpful to verify your booking details and ensure all information is accurate.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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