Many users often overlook billing details until an unexpected charge arises, such as an automatic subscription renewal. To help you navigate this situation, this guide provides clear information on how The Movement Lab's refund process works, who is eligible for a refund, and the straightforward steps to request your money back quickly. Our aim is to ensure you feel confident and informed as you manage your subscriptions with ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your Movement Lab account login credentials ready.
Transaction ID: Locate the transaction ID for the purchase you are requesting a refund for, found in your order confirmation email.
Purchase Date: Note the date when the service or product was purchased to validate your request.
Service or Product Details: Be prepared to specify which service or product you are seeking a refund for (e.g., class registration, membership fee).
Proof of Payment: Have your payment confirmation or receipt available to verify the transaction.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, including any relevant details about your experience with the service.
Communications: Gather any relevant emails or messages exchanged with The Movement Lab, particularly if they pertain to the issue at hand.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Cards
Up to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Movement Lab
At The Movement Lab, we prioritize providing exceptional training experiences and support to our users. Understanding your rights and the eligibility criteria for refunds is essential as you navigate your membership and service usage with us. Our policies are designed to address specific scenarios that may arise during your engagement with our services, ensuring clarity and fairness in all aspects of your experience.
The following situations may qualify you for a refund or credit, based on your interaction with our services:
Service Cancellation within the Refund Period: If you decide to cancel your subscription within a specified time frame after purchase, you may be eligible for a refund for the remaining duration of the subscription.
Service Disruption: In instances where a scheduled session is canceled or rescheduled by The Movement Lab without adequate notice, you might qualify for a refund for that specific session.
Quality of Service Concerns: If you believe that the service provided did not meet the promised standards, and you express this within a reasonable time frame, you may be eligible for a review and potential compensation.
Membership Upgrade/Downgrade Issues: If there are discrepancies or issues with your membership type after an upgrade or downgrade, a refund may apply for the difference in charges during the billing cycle.
Technical Issues: In cases where you face significant technical difficulties associated with our online training platform impacting your access, this may justify a refund during the period of disruption.
If you believe any of these circumstances apply to your situation, please reach out to our customer support team for further assistance and clarification on your eligibility for a refund.
Step-by-Step Process to Request Your The Movement Lab Refund Like a Pro
If you purchased through movementlabtraining.com:
Log in to your account on movementlabtraining.com.
Navigate to the Account Settings section by clicking your profile icon.
Select Billing Information to view your current subscriptions.
Identify the subscription you want a refund for and note the details.
Look for a Contact Us option, usually found at the bottom of the page.
Select the preferred method to contact support—either through email or live chat.
In your message, mention that the subscription renewed automatically without notice, and that the account has not been used during the current billing period.
Submit your refund request and wait for a response from the support team.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription for The Movement Lab.
Select Cancel Subscription to stop future charges.
To request a refund, go to Apple’s Report a Problem page.
Sign in with your Apple ID.
Locate the transaction related to the subscription.
Select Report a Problem and choose Requested Refund from the dropdown.
In the notes, mention that the renewal was unexpected and that you have not used the service recently.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Tap on your subscription for The Movement Lab.
Select Cancel Subscription to prevent future charges.
To request a refund, go to the Google Play Help page.
Click on Request a refund.
Choose the appropriate option and indicate that the subscription renewed without prior notice.
Include that the account has had no activity since the renewal.
Submit your refund request.
If you purchased through Roku:
Go to your Roku Home Screen.
Select Streaming Channels, then navigate to Manage Subscriptions.
Find The Movement Lab subscription.
Select Unsubscribe to avoid future charges.
Visit the Roku Support section on their website.
Look for the Contact Us section to connect with customer service.
When contacting, specify that the subscription auto-renewed without notification and state that you have not accessed the content.
Submit your refund request and wait for a confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Movement Lab for Refund
Script
Copy
Subject: Refund Request – The Movement Lab Account [Your Email]
Dear The Movement Lab Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund for the amount of [Amount].
Please find attached documentation related to this request if applicable.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this issue.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is received but not yet processed.
Please allow up to 3 business days for processing.
Processing
Your refund is being processed by our team.
You will receive an update once the refund is completed.
Refunded
Your refund has been successfully processed.
The amount should reflect back in your account within 5-10 business days.
Partially Refunded
Only part of the initial transaction has been refunded.
You will be notified of the amount refunded and the status of the remaining balance.
Completed
The refund process is fully completed.
You can expect to see the refund in your payment method soon.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At The Movement Lab, users sometimes find themselves in situations where they need to claim a refund. Here are a few realistic scenarios where refunds were successfully obtained:
Scenario 1: A user signed up for a three-month training program but found that due to unforeseen circumstances, they could only attend the first month. After reaching out to The Movement Lab support, they were granted a refund for the remaining two months, allowing them to focus on their recovery without financial strain.
Scenario 2: A member accidentally purchased a subscription plan that included services they didn’t need. After realizing this, they contacted client support to clarify their subscription options and successfully received a refund for the additional services that were not utilized.
Scenario 3: A client encountered a scheduling conflict and could not attend a workshop they had signed up for. They notified The Movement Lab within the refund eligibility window and were pleased to receive a refund back to their original payment method after discussing alternative workshop options.
Scenario 4: After enrolling in an online movement course, a user realized that the course content did not meet their expectations. Following the course’s satisfaction policy, they reached out to customer service and were able to obtain a refund, ensuring they can explore other courses that better fit their needs.
The Easiest Way to Get a The Movement Lab Refund
If you're frustrated trying to get a refund from The Movement Lab—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with The Movement Lab is straightforward and efficient. We prioritize keeping you informed at every step of the process. Here’s how to check the status of your refund:
Email Notifications: Once your refund has been processed, you will receive an email notification from us. Be sure to check your inbox (and your spam folder just in case) for updates regarding your refund status.
Account Dashboard: Log into your account on our website. Navigate to the Billing Section of your account dashboard, where you can find detailed information about your refund, including the date it was initiated and the expected timeframe for completion.
Order History: Every transaction is recorded in your order history. Go to the Order History tab in your account settings, and find the specific order related to your refund. Click on it for more details, including any notes about the refund status.
In-App Notifications: If you use our mobile app, make sure to enable notifications. You will receive real-time updates about your refund status directly through the app, keeping you informed wherever you go.
Customer Support: If you have questions or need further assistance, don’t hesitate to reach out to our customer support team. They can provide the latest information on your refund and assist you with any concerns.
FAQ
At The Movement Lab, we understand that life can get busy, and cancellations can sometimes be overlooked. However, our policy typically does not allow for refunds if the cancellation was not made within the designated timeframe. We encourage members to review our cancellation policy to understand the specific guidelines and ensure you can make changes when needed.
Refund processing times can vary depending on your bank or credit card provider. Generally, it may take anywhere from 5 to 10 business days for the refund to appear in your account after it has been processed. If you have any concerns, it's always a good idea to check with your financial institution for specifics.
If you notice a charge but do not have an active subscription, please check your payment history to confirm any previous subscriptions or trial periods. For further assistance, contact our customer support team through the website, and they will help you resolve the issue.
If you are unable to receive a refund directly from The Movement Lab, consider contacting their customer service again for further assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are adequately addressed. Additionally, reviewing your account details and terms may provide further clarity on available options.
If The Movement Lab is unable to issue a refund, you may want to review their refund policy for further clarification. Additionally, consider reaching out to their customer support team again for assistance or checking your account details to ensure all information is up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)