Billing concerns often come to the forefront only when an unexpected charge appears—like an automatic subscription renewal. This guide is designed to clarify how refunds work at The Peoples Gym, outlining who is eligible for refunds and providing clear steps to request your money back efficiently. We aim to make the process as straightforward as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Membership ID or Account Number - Have your unique membership identifier ready for quick reference.
Transaction ID - Locate the transaction ID of the payment you wish to dispute; it can usually be found in your receipts or account history.
Proof of Payment - Gather any receipts, bank statements, or confirmation emails that show the payment made to The Peoples Gym.
Reason for Refund - Clearly outline your reason for requesting a refund, such as service issues, cancellation policies, or billing errors.
Date of Transaction - Note the date when the transaction occurred to assist The Peoples Gym in tracking your request.
Unused Services or Classes - If applicable, provide documentation showing any unused sessions or classes that support your refund claim.
Contact Information - Ensure you have up-to-date contact details so The Peoples Gym can reach you regarding your request.
Cancellation Notice - If you've canceled your membership, be prepared to provide a copy of the cancellation notice or confirmation from The Peoples Gym.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Cash
Immediate
Bank Transfer
3-7 working days
Membership Gift Cards
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Peoples Gym
At The Peoples Gym, we value our members and understand that sometimes circumstances may arise that prompt questions about billing and refunds. Users should be aware of their eligibility for refunds based on specific situations related to their membership and services offered by the gym. The following scenarios may qualify for a refund:
Membership Cancellation: If you have canceled your membership within the designated cancellation period as outlined in your membership agreement, you may be eligible for a refund for any unused days or months.
Class or Session Cancellation: In the event that a scheduled class or personal training session is canceled by The Peoples Gym, members may be reimbursed for the cost of that session, provided adequate notice is given.
Medical Issues: Should a medical issue prevent continued participation at the gym, members may be eligible for a refund upon presenting appropriate documentation to verify the situation, in line with our policy on medical exemptions.
Membership Upgrade/Downgrade: If you have upgraded or downgraded your membership level, you might qualify for a prorated refund based on the remaining value of your previous membership plan, subject to the terms agreed upon during the transition.
For detailed inquiries and clarifications, members are encouraged to reach out to our customer service team who are more than willing to assist you in understanding your billing status and eligibility for any potential refunds.
Step-by-Step Process to Request Your The Peoples Gym Refund Like a Pro
If you purchased through The Peoples Gym.com:
Visit peoplesgymoakland.com.
Scroll to the bottom of the homepage and click on Contact Us.
Fill out the contact form with your details.
In the Subject line, write Refund Request.
In the message section, mention that your subscription renewed without notice.
State your membership details and the reason for the refund.
Submit the form and wait for the confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your subscription for The Peoples Gym.
Tap on Report a Problem, then select Request a Refund.
In your message, emphasize that the account was unused.
Provide relevant account details and confirm your refund request.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three lines) in the top left corner.
Select Subscriptions.
Find The Peoples Gym subscription and tap on it.
Scroll down and select Report a Problem.
Choose Request a Refund.
In your message, mention the renewal notice issue.
Submit your request.
If you purchased through Roku:
Access your Roku account on a web browser.
Navigate to Manage Your Subscriptions.
Locate the subscription for The Peoples Gym.
Click on Cancel Subscription.
Scroll to the bottom and click Request a Refund.
In the form, highlight that the account was unused.
Submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Peoples Gym for Refund
Script
Copy
Subject: Refund Request – The Peoples Gym Account [Your Email]
Dear The Peoples Gym Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Please note that I have attached documentation to support my request, if applicable.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Your refund is in queue, and you should expect an update soon, usually within 3-5 business days.
Processing
Your refund is currently being reviewed and processed by our team.
Please wait as it may take up to 7 business days to complete this stage.
Refunded
Your refund has been successfully processed and funds have been returned.
Check your account; the funds should appear within 5-10 business days.
Partially Refunded
A portion of your original payment has been refunded.
This usually happens when you return a class package or membership. Check the details for more information.
Completed
The refund process has been fully completed, and you have received your funds.
Your refund is finalized, and you have full visibility of your funds in your account.
Canceled
Your refund request has been canceled, and no further action will be taken.
If you wish to reinitiate a refund, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At The Peoples Gym, members sometimes encounter situations that lead to successful refund claims based on their unique experiences. Here are a few realistic scenarios:
Membership Downgrade: Sarah decided to downgrade her membership plan to save on monthly fees. After submitting her request through the members' portal, she received a refund for the difference in her next billing cycle, ensuring she was charged correctly for her new plan.
Class Cancellation: Mike registered for a personal training session but received an email notification about a cancellation due to the trainer's unforeseen circumstances. The Peoples Gym promptly processed his refund request, allowing him to quickly rebook a session at a later date.
Accidental Purchase: Lisa accidentally purchased an additional fitness class while trying to sign up for a workshop. Once she noticed the mistake and reached out through customer service, The Peoples Gym facilitated her refund without hassle, enabling her to enroll in the correct program.
Trial Membership Feedback: James signed up for a trial membership at The Peoples Gym but found it didn’t meet his expectations. He contacted the support team to explain his experience and was offered a full refund promptly, as part of their satisfaction guarantee for trial members.
The Easiest Way to Get a The Peoples Gym Refund
If you're frustrated trying to get a refund from The Peoples Gym—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at The Peoples Gym is straightforward and efficient. By utilizing various communication channels and tools we provide, you can stay updated on your refund progress. Here’s how to track your refund status effectively:
Email Notifications: Keep an eye on your inbox for email updates from The Peoples Gym. We send detailed notifications regarding your refund status, including when your request has been received, processed, and completed.
Account Dashboard: Log into your account on our website and navigate to the Order History section. Here, you can find all your transactions and the current status of any pending refunds.
In-App Notifications: If you’re using The Peoples Gym mobile app, check the Notifications tab for real-time updates on your refund status. We also feature quick links to your billing information for easy access.
Billing Section: In your account settings, access the Billing section to review any initiated refunds. This area will typically display pending refunds and the expected timelines for completion.
Customer Support: If you have further questions about your refund, feel free to reach out to our customer support via chat or email. They can provide detailed insights and assist with any issues you may encounter.
FAQ
Unfortunately, if you forget to cancel your membership before the billing cycle ends, we are unable to process a refund for that period. To avoid future charges, we encourage members to mark their calendars for cancellation deadlines and review their account settings regularly.
Refunds typically take 5 to 10 business days to appear in your account after processing. However, the exact time may vary depending on your financial institution's policies. We appreciate your patience as we work to ensure your refund is processed as quickly as possible.
If you see a charge but don’t have an active subscription, please contact our customer support team for assistance. Have any relevant account details handy to help us resolve your inquiry more efficiently. We’ll work with you to clarify the charge and ensure your concerns are addressed.
If you're unable to receive a refund directly from The Peoples Gym, consider reaching out to customer service again for further clarification on your request. You can also explore whether there are escalation options within their support system to have your concerns addressed more thoroughly. Additionally, reviewing your account details may help provide insights that could assist in resolving the issue.
If The Peoples Gym has declined your request for a refund, it may be helpful to review the refund policy detailed on their website to understand the terms and conditions that apply. You can also try reaching out to customer support again, providing any additional information that might assist them in reevaluating your situation. Lastly, double-checking your account details and ensuring all submitted information is accurate can facilitate smoother communication.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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