Many users typically focus on enjoying their experience with The Perfect Arm until an unexpected billing charge comes to their attention—often due to an automatic renewal. This guide is designed to help you understand the refund process for The Perfect Arm, including eligibility criteria and a straightforward step-by-step approach to request your money back quickly. We aim to make this process as seamless as possible, ensuring you have the support you need.
What You Should Prepare Before Applying For Refund
Order Number - Locate your order number from the confirmation email or account history.
Account Information - Have your account email and login details ready for verification.
Product Details - Prepare the model and serial number of The Perfect Arm you purchased.
Purchase Date - Note the date of purchase as it may be required for the refund request.
Reason for Refund - Clearly outline the reason for your refund request, such as product defects, dissatisfaction, or other issues.
Condition of the Product - Specify if the product is unused, damaged, or in need of repair.
Photos of the Product - Take clear photographs of the product, especially if there are any defects or issues.
Refund Policy Reference - Review The Perfect Arm's refund policy and reference any specific sections applicable to your request.
Payment Method Information - Have details of the payment method used for the purchase, as this may be needed for processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
4-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Perfect Arm
The Perfect Arm provides innovative solutions for users interested in enhancing their arm mobility, focusing on quality and user satisfaction. Understanding your rights and potential eligibility for a refund is essential. Refund requests are generally evaluated based on specific situations related to our offerings and the user experience.
Users may qualify for a refund in the following scenarios:
Product Defects: If you receive a product that is defective or not functioning as intended, you may be eligible for a refund within the specified return window.
Incorrect Item Received: If the wrong item was delivered, you might qualify for a refund or exchange, depending on the situation.
Cancellation of Subscription: In cases where a subscription was canceled prior to the next billing cycle and the charge still appears, this may be addressed under our refund policy.
Service Satisfaction: If your experience with the service does not meet the advertised standards, and you have reached out for support without resolution, you may explore eligibility for a refund within our satisfaction guarantee period.
Time-Sensitive Promotions: If you participated in a promotional offer that was not honored as described at the time of purchase, you might be eligible for a refund.
For any inquiries regarding your account or potential refund eligibility, please reach out to our customer service team, who are available to assist you further.
Step-by-Step Process to Request Your The Perfect Arm Refund Like a Pro
If you purchased through ThePerfectArm.com:
Visit thekineticarm.com and log in to your account.
Navigate to the Account Settings section.
Locate and click on Billing Information.
Find the Transaction History link to view your recent purchases.
Select the subscription or charge you wish to request a refund for.
Click on the Request Refund button or link.
In your message, mention that the subscription renewed without notice.
Emphasize that the account has been unused, if applicable.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Choose Subscriptions.
Select the subscription for The Perfect Arm.
Scroll down and tap on Report a Problem.
Choose the relevant purchase and select Request a Refund.
Use messaging like, "This subscription renewed unexpectedly".
Submit your refund request through the form provided.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find The Perfect Arm subscription and select it.
Tap on Manage and then Request a refund.
State that the subscription renewed without prior notice.
Highlight any irrelevant charges to increase your chances of success.
If you purchased through Roku:
Go to Roku.com and log into your account.
Navigate to My Account and then to Manage Account.
Scroll to find your subscription list.
Locate The Perfect Arm subscription and click on Cancel Subscription.
Once canceled, go to the Help section for refunds.
Fill out the refund request form and mention lack of notice for renewal.
Express that the account has been largely unused in your message.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Perfect Arm for Refund
Script
Copy
Subject: Refund Request – The Perfect Arm Account [Your Email]
Dear The Perfect Arm Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund for the amount of [Amount].
If possible, I have attached the relevant documentation for your reference.
I kindly request confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is currently under review.
You will receive an update via email within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Refunds typically take 5-7 business days to process before funds are returned.
Refunded
Your refund has been successfully completed.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of your order has been refunded.
You will receive a confirmation of the amount credited back to your account.
Completed
The refund process is fully completed and closed.
You will not receive any further updates regarding this refund.
Canceled
Your refund request has been canceled, either by you or due to a violation of our policy.
If you believe this was a mistake, please contact our support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
The Perfect Arm offers cutting-edge solutions for individuals seeking enhanced mobility and strength through personalized arm rehabilitation devices. As with any service, users may encounter situations where refunds are appropriate. Below are several real user scenarios that illustrate how claims for refunds were successfully handled:
Subscription Change: After realizing that a user’s rehabilitation needs had changed, they decided to downgrade their subscription plan. Upon contacting customer support, the user confirmed their new requirements and received a refund for the unused portion of the previous plan, ensuring they only paid for what they needed going forward.
Device Discomfort: A customer experienced discomfort with a specific model of The Perfect Arm device. After reaching out to the support team, they were guided through the return process and successfully received a refund once the device was returned, allowing them to select a more suitable model.
Shipping Delay: One user experienced a delay in receiving a newly ordered arm rehabilitation device, which impacted their therapy schedule. The Perfect Arm recognized the inconvenience and issued a refund for the expedited shipping costs, demonstrating their commitment to customer satisfaction.
Account Billing Inquiry: A user noticed a recurring charge that they didn’t recognize and inquired through customer support. After reviewing their usage and subscription history, it was confirmed that they had signed up for a trial that automatically transitioned to a paid plan. The team promptly processed a refund for the last charge upon the user's request, ensuring clarity and confidence in their billing setup.
The Easiest Way to Get a The Perfect Arm Refund
If you're frustrated trying to get a refund from The Perfect Arm—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for The Perfect Arm is straightforward and designed for your convenience. Here are the most efficient ways to stay updated on your refund progress:
Email Notifications: After you initiate a refund, you will receive an email confirmation containing details about your refund request. This email will also inform you of the expected timeline for processing your refund.
Account Dashboard: Log into your account at thekineticarm.com and navigate to the Order History section within your account dashboard. Here, you can view the status of your refund request, along with any updates or comments from our support team.
In-App Notifications: If you use The Perfect Arm mobile app, check the notifications section for real-time updates regarding your refund. Alerts will be sent directly to your device when there are any changes to the refund status.
Billing Section: In your account settings, go to the Billing section. This area provides detailed information about your payment history, including the status of your refunds and any amounts due.
Refund Progress Details: When you check the status of your refund, you’ll see specific information such as the date it was requested, the amount processed so far, and an estimated date for when you can expect to see the funds reflected in your original payment method.
FAQ
Refunds for subscriptions with The Perfect Arm typically depend on the specific terms agreed upon at the time of purchase. If you forgot to cancel by the deadline, it may be challenging to receive a refund, but we encourage you to reach out to our customer service team to discuss your situation. They will do their best to assist you and provide guidance based on your circumstances.
Refund processing times can vary depending on your bank or card issuer. Typically, once the refund is processed on our end, it may take 5 to 10 business days to reflect in your account. Please check with your financial institution for the most accurate timeline.
If you see a charge but don't have an active subscription, please check your email for any confirmation or billing notifications. You can also verify your subscription status by logging into your account on our website. If you need further assistance, contact our customer support team, and they will help clarify the charge.
If you're unable to receive a refund directly from The Perfect Arm, consider reaching out to their customer service again for further assistance. You may also want to escalate your inquiry within their support system for additional help. Additionally, reviewing your account details or transaction history could provide more context regarding your request.
If The Perfect Arm refuses to issue a refund, you may consider reviewing their refund policy to ensure all requirements were met. Additionally, reaching out to their customer support team again may provide further clarification or assistance. Checking your account details for any discrepancies could also be helpful in understanding the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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