How to Get a The Quarry Swimming and Fitness Centre Refund

• Your Membership ID or Account Number: Have your unique membership identification number ready for quicker processing.
• Transaction ID: Gather the transaction ID from your original payment confirmation for the transaction related to the refund.
• Service Dates: Note the exact date(s) of the service or membership period you are requesting a refund for, as this will be referenced in your request.
• Reason for Refund: Prepare a clear explanation of why you are seeking a refund; this may include service disruption, dissatisfaction, or accidental duplicate billing.
• Proof of Payment: Keep a record of your payment receipt or bank statement showing the transaction to ensure you have proof of the original charge.
• Communication Record: If you have previously contacted customer service regarding your issue, include any relevant email correspondence or ticket numbers.
• Membership Agreement: Review and have on hand your membership terms and conditions, as these may outline specific refund policies that pertain to your situation.
• Contact Information: Ensure your current email and phone number are available in case the staff needs to reach you for further details.

*Working days are Monday to Friday, and don't include public holidays.

At The Quarry Swimming and Fitness Centre, users have specific rights concerning their memberships, class bookings, and facility usage. Understanding these rights can help determine eligibility for refunds under various circumstances. The Quarry Swimming and Fitness Centre aims to provide a positive experience, and while it maintains clear policies, there may be situations where members could qualify for a refund or adjustment.

The following situations are relevant for users considering refund eligibility:

• If a user cancels a class booking within the stipulated timeframe as outlined in the centre's booking policy, they may be eligible for a refund or credit toward future classes.
• Users who can provide valid medical documentation indicating they are unable to attend sessions due to health issues may qualify for refunds or adjustments to their membership.
• In the event of unexpected facility closures due to maintenance or safety concerns, users may be eligible for refunds for the affected period of their membership.
• Members wishing to withdraw from their ongoing membership may be eligible for a prorated refund based on the remaining duration of their membership, provided they follow the cancellation process.
• If users encounter technical difficulties when booking classes or managing their account online, clarifying such challenges may result in credits or adjustments based on the circumstances.

For any specific inquiries regarding eligibility, users are encouraged to reach out to The Quarry Swimming and Fitness Centre’s customer service for detailed guidance based on their unique situations.

At The Quarry Swimming and Fitness Centre, members occasionally face situations requiring refund claims. Here are a few scenarios where users successfully navigated the refund process:

• Cancelled Class Reservations: A member registered for a series of swim classes but had to cancel due to unforeseen circumstances. After promptly notifying the centre about the cancellation and following the outlined procedure, the member received a full refund for the unused classes.
• Subscription Plan Change: A fitness enthusiast wanted to switch from a monthly to a yearly membership to maximize savings. After the change was processed, they noticed a double charge for the monthly rate. The customer service team quickly addressed the concern, facilitating a refund for the additional charge within days.
• Facility Closure Refund: During a temporary closure of the fitness centre due to maintenance, members were notified that they could request a refund for any classes missed. One member took advantage of this policy and received a refund for their prepaid yoga sessions.
• Membership Extension Due to Illness: A long-term member faced health issues that temporarily prevented them from attending the centre. They reached out to customer service to request an extension of their membership period. The team not only agreed to extend the membership but also processed a refund for the last month due to the circumstances.

Tracking your refund status at The Quarry Swimming and Fitness Centre is straightforward when you know where to look. Follow these tips to efficiently stay updated on your refund progress.

• Email Notifications: Keep an eye on your inbox! The Quarry will send you email updates regarding your refund status. Look for emails titled 'Refund Status Update' which will provide detailed information on your request.
• Account Dashboard: Log into your account on The Quarry's website. Navigate to the 'Order History' section where you can find the status of your refund request. This section will show you whether your refund is pending, processed, or completed.
• Mobile App Notifications: If you use The Quarry's mobile app, make sure you enable notifications. You will receive instant updates directly through the app regarding any changes to your refund status.
• Billing Section: Check the 'Billing' section of your account settings for detailed information related to your payment methods and any refunds that have been issued. This can help you understand where your refund stands in the process.
• Refund Progress Information: The Quarry provides transparency about the refund process. You will be notified about key stages, such as when your request is received, when it’s being processed, and when the funds are sent back to your original payment method.