It’s not uncommon for users to overlook billing until an unexpected charge appears, such as an automatic subscription renewal. This guide aims to clarify how refunds work for services at thecoachme.com, detailing who is eligible and providing clear steps for requesting a refund swiftly. Whether you’re seeking to understand the refund policy or need assistance with the process, we are here to help simplify your experience and ensure you get the support you need.
What You Should Prepare Before Applying For Refund
Account Information: Prepare your registered email address and account username used on thecoachme.com.
Order or Subscription Details: Have your transaction ID or order number ready, which can be found in your confirmation email or account purchase history.
Service Utilization: Document any relevant details about the service or sessions you booked, including dates and times of usage.
Refund Reason: Clearly define and articulate the reason for your refund request, citing any specific issues encountered during your coaching sessions.
Proof of Purchase: Attach a copy of your payment receipt or confirmation email as proof of purchase.
Terms and Conditions: Review the refund policy on thecoachme.com to ensure your request adheres to their outlined conditions.
Communication Records: Compile any past correspondence with customer support regarding your issue, including emails or chat transcripts.
Personal Statement: Draft any additional information that may support your claim, such as unforeseen circumstances or dissatisfaction with the coaching service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from thecoachme.com
TheCoachMe.com provides personalized coaching services through a subscription model, focusing on helping individuals achieve their personal and professional goals. Understanding your rights and eligibility for refunds is essential for managing your subscription effectively. Refund eligibility may apply under certain circumstances related to service usage and subscription management.
Service Not Received: If you have an account but did not receive the coaching services as scheduled, you may be eligible for a refund for the missed sessions based on specific circumstances.
Subscription Changes: If you have adjusted your subscription level and experienced issues accessing the new features, eligibility for a refund may apply for the timeframe during which the services were not available to you.
Trial Period: For users who opted for a trial period and decided not to continue with the subscription, a refund could be applicable if cancellation is completed within the trial timeframe as outlined in the terms and conditions.
Account Termination: If your subscription account was terminated due to unforeseen circumstances that were incapacitating, there may be a possibility for a partial refund for the remaining subscription period.
It is important to review the specific terms related to your subscription and account management to determine your eligibility based on the context of your situation.
Step-by-Step Process to Request Your thecoachme.com Refund Like a Pro
If you purchased through thecoachme.com:
Visit thecoachme.com and log into your account.
Navigate to your Account Settings.
Select Billing from the menu.
Locate the recent transaction you wish to refund.
Click on Request Refund next to the transaction.
Fill out the refund request form; mention that the service was not utilized or that you were not aware of the renewal.
Submit your request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your thecoachme.com subscription and tap on it.
Scroll down and select Report a Problem.
Choose the option that best describes your reason and emphasize that the renewal was unexpected.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate your thecoachme.com subscription and tap it.
Tap on Cancel Subscription, if prompted.
Once canceled, go back to the subscription details, tap on Report an Issue.
Mention that the subscription was not used or that you were not adequately notified of the renewal.
Follow the instructions given to complete the request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll to Streaming Channels and select it.
Go to My Channels.
Select the thecoachme.com channel.
Press the * key on your remote and select Manage Subscription.
Choose Cancel Subscription.
Visit the Roku website and sign in to your account.
Locate the subscription details and select Request a Refund.
In your message, mention that you were not aware of the renewal or that you did not make use of the service.
Follow the steps provided to submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason]
I would like to request a refund of [Amount]. Please find attached documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but has not yet been reviewed.
This status indicates that your request is in the queue for processing, and you should expect an update soon.
Processing
Your refund request is currently under review.
At this stage, our team is validating your request. Typically, this takes 3-5 business days.
Refunded
Your refund has been successfully processed.
You will see the funds returned to your original payment method within 5-7 business days.
Partially Refunded
A portion of your original payment has been refunded.
This indicates that only part of your order has been refunded, and the rest may still be pending.
Completed
The refund process has been finalized.
You can be assured that your refund is complete, and you should see it in your account shortly.
Canceled
Your refund request has been canceled.
This may occur if you chose to cancel your refund request or if it was ineligible for processing.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At thecoachme.com, users often navigate various account and subscription-related inquiries. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Upgrade Issue: A user decided to upgrade their coaching subscription plan but mistakenly selected the wrong option. After realizing the error, they contacted customer support, explained the situation, and received a refund for the difference in cost after switching to the correct plan.
Coaching Session Cancellation: A user booked a one-on-one coaching session but had to cancel due to a scheduling conflict. They submitted a refund request for the session fee in accordance with the platform's cancellation policy and successfully received their funds back.
Account Downgrade Confusion: A user downgraded their subscription but received a charge for the higher tier during the next billing cycle. Upon reaching out to customer support with the details of their account change, they were promptly issued a refund for the extra charge.
Ineligible Content Access: After purchasing an additional content package, a user discovered it was not compatible with their current subscription level. They reached out to customer service, clarified their eligibility, and received a refund for the purchase based on the information provided.
The Easiest Way to Get a thecoachme.com Refund
If you're frustrated trying to get a refund from thecoachme.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with TheCoachMe.com is straightforward and efficient. Here are some specific tips to help you stay updated on your refund progress:
Check Your Email: TheCoachMe.com sends email updates regarding your refund status. Look for messages in your inbox with the subject line "Refund Update" to stay informed about your refund's progress.
Use the Mobile App: If you have TheCoachMe app installed, navigate to the notifications section to receive real-time updates. Notifications will alert you about any changes to your refund status.
Visit Your Account Dashboard: Log into your account on TheCoachMe.com and visit the dashboard. Here, you can find a dedicated section for order history, where you can view details about your refund, including the status and expected timeline.
Billing Section Insights: Within your account settings, go to the billing section. This area will provide a comprehensive view of your payment history and any pending refunds.
Refund Progress Updates: TheCoachMe.com includes specific details about your refund’s progress in your account dashboard. Look for status indicators such as "Processing" or "Refund Issued" to understand where your refund stands.
Customer Support: For any questions or if your refund seems delayed, reach out to TheCoachMe.com's customer support. They are available via chat and can give you personalized updates on your refund status.
FAQ
If you forget to cancel your subscription on time, refunds may not be granted as per the refund policy outlined on our site. We encourage users to review their billing cycles and set reminders to avoid any charges. For specific situations, please reach out to our customer support for assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or credit card provider. Once processed, you will receive a confirmation email detailing the refund. Please check with your financial institution if the refund does not appear within this timeframe.
If you see a charge but do not have an active subscription, please check your email for any confirmation or account information related to your purchase. If you still have questions, reach out to our customer support team for assistance in resolving the issue.
If you're unable to obtain a refund directly from thecoachme.com, consider reaching out to their customer service once more for further assistance. You might also explore escalating your inquiry within their support system to ensure all options have been thoroughly reviewed. Additionally, reviewing your account details and any relevant policies can provide insight into possible resolutions.
If your refund request has been denied, consider reviewing the refund policy on thecoachme.com to ensure compliance with their terms. You may also want to contact customer support again for further clarification or to address any additional questions you might have. Additionally, checking your account details can help confirm the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)