Billing can often be an afterthought until an unexpected charge catches your attention—perhaps an automatic subscription renewal. This guide is designed to help you understand how refund requests work with Themis Solutions Inc., including eligibility criteria and the straightforward steps to request a refund efficiently. Our goal is to ensure you have a seamless experience when seeking your money back.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the original confirmation email received after your purchase, which contains essential details about your transaction.
Transaction ID: Locate the specific transaction ID linked to your payment for reference during the refund process.
Account Information: Have your Themis Solutions Inc. account credentials ready, including your registered email address and password, for verification purposes.
Proof of Service/Product Delivery: Keep any receipts or documentation that confirm the delivery dates or completion of services to validate your refund request.
Specific Reason for Refund: Be prepared to clearly articulate your reason for the refund, whether it’s service dissatisfaction or a product defect.
Contact Information: Ensure your current phone number or email is noted, as Themis Solutions Inc. may reach out for follow-up.
Previous Correspondence: If you have had prior communication regarding your issue, compile those emails or messages for reference.
Time Frame for Request: Check the specific refund policy timeline to ensure your request is made within the allowed period.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Themis Solutions Inc.
At Themis Solutions Inc., we strive to provide a clear understanding of user rights regarding billing and refund eligibility related to our services. Users engaging with our offerings may find themselves in various situations that could impact their eligibility for a refund. It is important to review the specific circumstances surrounding your account and service usage to determine whether you might qualify for a refund.
Service Termination: If an agreed service period is not met due to termination requested by the user within a specified timeframe, it may lead to eligibility for a refund for the unused portion of the service.
Billing Adjustments: Users who experience a change in service tier, leading to a transition between billing cycles, might inquire about pricing adjustments that could affect their billing statement.
Service Downtime: In instances where users experience significant service outages or disruptions that affect access to services, they may be eligible for a refund proportional to the downtime experienced, depending on the duration.
Promotional Offers: Users who sign up under specific promotional terms may find opportunities to qualify for refunds if those terms are not fulfilled as specified at the time of registration.
Account Management Issues: If users encounter difficulties related to account access or configuration that impede the usability of services, they might explore options for refunds addressing these issues.
Satisfaction Guarantees: If Themis Solutions Inc. has specific satisfaction guarantees in place for particular services, users dissatisfied with their experience within the given timeframe may inquire about eligibility for refunds.
Understanding these scenarios can help users manage their accounts effectively and reach out to us regarding any questions about potential refunds related to their specific circumstances. We are committed to assisting users in navigating their service experience positively.
Step-by-Step Process to Request Your Themis Solutions Inc. Refund Like a Pro
If you purchased through Themis Solutions Inc.:
Visit the sprungerandsprunger.com website.
Log in to your account at the top right corner.
Navigate to the Account Settings section.
Locate the Billing or Membership tab.
Find your most recent transaction and click on Request Refund.
In the message field, mention that you did not receive a renewal notice.
Emphasize that the service was unused during the billing period.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the relevant subscription under the list.
Tap on Report a Problem next to the subscription.
Select Request a Refund and choose the reason for your request.
In the message box, refer to the renewal happening without any prior notice.
Submit the request and check your email for updates from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile icon in the top right corner and select Payments & Subscriptions.
Tap on Subscriptions.
Choose the subscription you wish to request a refund for.
Tap on More (three vertical dots) in the top right corner.
Select Report a Problem and proceed to request a refund.
State that the subscription renewed unexpectedly and that the account was not utilized.
Follow any additional prompts to finalize your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the My Account section.
Find Manage Your Subscriptions.
Locate the subscription in question.
Click on Request Refund.
In the messaging area, mention that the subscription automatically renewed without your approval.
Highlight that no usage occurred during this billing period.
Submit the request and await instructions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Themis Solutions Inc. for Refund
Script
Copy
Subject: Refund Request – Themis Solutions Inc. Account [Your Email]
Dear Themis Solutions Inc. Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support this request.
I kindly request a confirmation regarding the status of this request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status means your refund is under review and may take up to 3 business days to process.
Processing
The refund is currently being processed in our system.
This indicates that our team is actively working on your request, and it typically takes 3-7 business days.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the refunded amount in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed. The remaining amount is still under review.
You will receive the remaining amount once the processing is complete, which may take up to 5 business days.
Completed
The refund process has been finalized, and all funds have been returned.
Your refund is fully processed, and you should check your account for the funds.
Canceled
Your refund request has been canceled, often due to non-compliance with refund policies.
If you believe this is an error, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Themis Solutions Inc., customers often navigate complex subscription management and service interactions. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A customer realized that their tiered subscription plan included features they no longer utilized. After contacting support to downgrade, they received a prorated refund for the unused portion of the previous billing cycle.
Service Interruption: A user experienced an unexpected service outage that lasted longer than anticipated. After reporting the issue, they were offered a one-time refund for the days of service lost due to the interruption, clearly demonstrating Themis Solutions Inc.'s commitment to customer satisfaction.
Billing Cycle Clarification: A customer was confused about their upcoming billing due to a promotional offer. Upon inquiry, Themis Solutions Inc. clarified the terms and issued a partial refund when the promotion was not reflected in the customer’s subscription charges.
Account Reactivation Inquiry: A user mistakenly thought they had canceled their account and attempted to reactivate it. Upon verification, Themis Solutions Inc. issued a refund for the last month charged, ensuring the user only paid for the period they received service.
The Easiest Way to Get a Themis Solutions Inc. Refund
If you're frustrated trying to get a refund from Themis Solutions Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Themis Solutions Inc. is straightforward and efficient. To stay informed about your refund progress, follow these tailored steps:
Email Notifications: Keep an eye on your registered email for updates. Themis Solutions Inc. sends detailed notifications about your refund status, including confirmation of the request and any changes in processing.
Account Dashboard: Log in to your account on sprungerandsprunger.com. Navigate to the Order History section in the dashboard for a comprehensive view of all your transactions, including the status of pending refunds.
Billing Section: Under the Billing tab in your account settings, you can find specific details about any refunds, including the transaction amount and expected processing time.
Mobile App Notifications: If you use Themis Solutions Inc.’s mobile app, enable push notifications to receive real-time updates about your refunds directly on your phone.
Customer Support: For any inquiries or if you notice discrepancies, you can reach out to Themis’s customer support team through the Help Center available on the website or app, where dedicated agents can provide assistance and updates.
FAQ
If you forgot to cancel your subscription on time, we understand that situations can come up. Unfortunately, our policy generally does not allow for refunds in such cases, but we encourage you to reach out to our customer support team. They may be able to assist you with options moving forward.
Refunds typically take 5 to 10 business days to process and reflect in your account, depending on your bank's policies. Please allow some time for the transaction to clear, as processing times may vary based on financial institutions.
If you see a charge but do not have an active subscription, please first check your email for any past communications regarding subscription status or trial periods. If you still believe there is an error, contact our customer support team with your details, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from Themis Solutions Inc., consider reaching out to their customer service team once more for additional assistance. You may also explore escalating your request within their support system to ensure it receives further attention. Additionally, reviewing your account details and documentation may help clarify the situation.
If Themis Solutions Inc. does not issue a refund, you may want to review their refund policy for guidance on eligibility and procedures. Additionally, consider reaching out to their customer support again for further clarification on your situation. Checking your account details and any previous communications may also provide helpful context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)