Unexpected charges can be frustrating, especially when it comes to subscriptions that renew automatically. This refund guide is designed to help ThinkGlamor users understand the refund process, including who is eligible for a refund and the steps needed to request their money back quickly. We aim to provide clear, straightforward information to make the process as smooth as possible, ensuring that you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the email you received at the time of purchase, as it contains essential order details.
Transaction ID - Have your unique transaction ID ready, usually found in your order confirmation.
Account Number - If you have an account with ThinkGlamor, provide your account number to expedite the refund process.
Product Condition Photos - Prepare clear photos of the product, if applicable, to verify its condition for the refund.
Reason for Refund - Clearly state the reason for your refund request (e.g., item defective, not as described).
Return Shipping Tracking Number - If returning a physical product, include the tracking number for the return shipment.
Customer Support Chat Transcripts - If you discussed the issue with customer service, attach any relevant chat transcripts or emails.
Date of Purchase - Note the purchase date, as refund eligibility may depend on this information.
Payment Method Details - Be prepared to specify how you paid for the order, such as credit card or PayPal.
Refund Policy Reference - Familiarize yourself with ThinkGlamor's specific refund policy to ensure your request complies with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Shop Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ThinkGlamor
At ThinkGlamor, users have certain rights regarding their purchases and subscriptions, which may impact their eligibility for refunds. Given that ThinkGlamor offers a variety of beauty-related products and services, understanding the specific scenarios that may qualify for a refund is essential for all users.
The eligibility for refunds at ThinkGlamor is generally based on the nature of the service or product purchased as well as the circumstances surrounding the transaction. Here are some specific situations that may qualify users for a refund:
Product Defects: Users may be eligible for a refund if they receive a product that is defective or damaged upon delivery.
Mix-up in Orders: If an order contains items that were not requested or the wrong items were delivered, users might be eligible for a refund or an exchange.
Subscription Cancellations: Users who have canceled their subscription may inquire about refund eligibility for the remaining days of their billing cycle, depending on the specific terms of their subscription plan.
Unsatisfactory Services: If a service purchased through ThinkGlamor does not meet the described expectations (such as a service that was not performed as promised), this may prompt a potential refund request.
Timing of Requests: Refund eligibility often requires that any refund requests are submitted within a specific time frame after purchase, which is outlined in ThinkGlamor’s policies.
It is important for users to review the specific details of their transactions and the terms of service associated with each product or subscription to better understand their eligibility for refunds. For more detailed information, users should refer to ThinkGlamor's official refund policy or contact customer support for assistance.
Step-by-Step Process to Request Your ThinkGlamor Refund Like a Pro
If you purchased through ThinkGlamor.com:
Visit the ThinkGlamor website and log into your account.
Navigate to the bottom of the homepage and click on the 'Help Center' link.
Select 'Membership & Billing' from the available options.
Find and click on the 'Request a Refund' option.
Complete the refund request form with the following details:
Provide your account email address.
List the reason for your refund request:
Mention if the subscription renewed without notice.
Emphasize that the account has been unused.
Indicate the date of the charge.
Submit the form and wait for confirmation of your request via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on your ThinkGlamor subscription.
Tap on 'Report a Problem' to start the refund request process.
Select 'I Want to Report a Billing Issue'.
In the provided field, express that the subscription renewed without prior notice.
Indicate that the account was not actively used recently.
Submit your report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select 'Subscriptions'.
Find your ThinkGlamor subscription and tap on it.
Tap 'Cancel Subscription' to stop future charges.
Return to the Google Play menu and select 'Account'.
Scroll down to 'Purchase History' and find the ThinkGlamor charge.
Tap on the charge and then select 'Request a Refund'.
Explain that the subscription renewed without a notification.
Submit your request and check your email for a response.
If you purchased through Roku:
Sign in to your Roku account on the Roku website.
Go to 'My Account' section from the menu.
Scroll down to 'Manage Subscriptions' and select ThinkGlamor.
Click on 'Cancel Subscription'.
Visit the 'Support' page on the Roku website.
Scroll down and find the option 'Request a Refund' for subscriptions.
Complete the refund request form and state:
The subscription renewed with no notification.
The account was not used during the billing period.
Submit your request and wait for further instructions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
We will notify you once your request is processed, usually within 1-3 business days.
Processing
Your refund is currently being processed internally.
This may take up to 5 business days depending on the volume of requests.
Refunded
The full amount of your original payment has been refunded.
You should see the funds reflected in your account within 3-7 business days.
Partially Refunded
A portion of your refund has been issued.
Please check your account for the refunded amount; the remaining balance may be eligible for future credits.
Completed
Your refund process is fully completed.
You will not receive any further notifications; check your payment method for updates.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ThinkGlamor, users enjoy a range of subscription services designed to enhance their beauty and wellness journey. However, there are instances where users may need to navigate refunds due to various personal circumstances. Here are some specific scenarios where customers successfully claimed refunds:
Cancelled Subscription Before Renewal: A user decided to cancel their monthly subscription after receiving their latest beauty box. Before the next billing cycle, they contacted customer support to confirm their cancellation. After verifying, they promptly received a refund for the upcoming charge, demonstrating ThinkGlamor's commitment to customer satisfaction.
Product Return Due to Delivery Issues: A user ordered a specialty skincare product, but upon arrival, the packaging was damaged. They reached out to ThinkGlamor's support team with photos of the damaged item. In response, ThinkGlamor facilitated a return and issued a full refund, ensuring a seamless customer experience.
Switching Plans Mid-Cycle: A user originally subscribed to a premium beauty planner but found that they needed fewer products than expected. They inquired about switching to a standard plan mid-cycle. After confirming their subscription adjustment, they received a proportional refund for the difference between the two plans, making the transition smooth and hassle-free.
Accidental Purchase of Add-On Service: A user occasionally browses additional services and accidentally added a wellness consultation service to their existing bundle. Realizing this after the payment was processed, they promptly contacted ThinkGlamor's customer service. They received a refund for the add-on within a few days, allowing them to maintain their original subscription budget.
The Easiest Way to Get a ThinkGlamor Refund
If you're frustrated trying to get a refund from ThinkGlamor—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ThinkGlamor is a straightforward process, thanks to the various tools and notifications provided to keep you updated every step of the way. Here’s how to efficiently check the status of your refund:
Check Your Email Regularly: ThinkGlamor sends automatic email notifications whenever there’s an update on your refund. Look for emails with the subject line "Refund Update" to stay informed about your refund status.
Utilize the ThinkGlamor App: If you’re using the ThinkGlamor mobile app, you can simply navigate to the ‘Refunds’ tab in your account settings. Here, you’ll find real-time information regarding the processing of your refund.
Visit Your Account Dashboard: Log into your ThinkGlamor account on their website. Go to the ‘Order History’ section, where all your past orders are listed. Click on the order in question to see detailed refund status updates.
Billing Section Insights: The ‘Billing’ section of your account offers detailed insights into all charges and refunds. This can help you understand when the refund was initiated and what the expected timeframe is for completion.
Track via Customer Support: If you haven’t received updates or need additional clarification, contacting ThinkGlamor’s customer support via the help center can provide personalized assistance and detailed information on your refund status.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds may not be available as per the policy guidelines. We recommend contacting customer support directly to discuss your situation, as they may be able to offer assistance or guidance on the next steps.
Refunds typically take 3 to 7 business days to appear in your account after the request has been processed. The exact timeframe can vary based on your bank's processing times. If you have not received your refund after this period, please check with your bank directly for further assistance.
If you notice a charge from ThinkGlamor but don't have an active subscription, we recommend checking your account for any past subscriptions or orders. If you still have questions, please contact our customer support team with your order details for further assistance.
If you are unable to receive a refund directly from ThinkGlamor, consider reaching out to their customer service team again for further assistance. You might also want to explore escalating your inquiry within their support system for more comprehensive support. Reviewing your account details and any relevant transaction history can provide helpful context when seeking resolution.
If ThinkGlamor refuses to issue a refund, you can start by reviewing their refund policy to ensure your request aligns with their guidelines. Additionally, consider reaching out to their customer support team once more, providing any relevant details to clarify your situation. You may also want to check your account details to verify the status of your order and any applicable conditions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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