Managing subscriptions can often slip our minds until an unexpected charge surfaces, leaving many users wondering about their options for a refund. This guide provides a clear overview of how refunds work at Third and Hollywood, outlining who qualifies and the straightforward steps to request your money back swiftly. Our aim is to make the process as seamless as possible so you can focus on enjoying your experience.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the confirmation email sent after your purchase, as it contains essential order details.
Transaction ID: Gather the unique transaction ID found in your confirmation email or your account history.
Receipt or Proof of Purchase: Ensure you have a copy of the receipt or any proof that verifies your purchase from Third and Hollywood.
Account Login Information: Be ready to log into your Third and Hollywood account to access order history or account details.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, including any issues with the product or service.
Date of Purchase: Note the specific date when the transaction occurred, which may be necessary for processing your refund.
Contact Information: Provide up-to-date contact information in case Third and Hollywood needs to reach you regarding your request.
Photos of the Product: If applicable, take clear photos of the product to evidence any defects or issues that led to the refund request.
Compliance with Return Policy: Review Third and Hollywood's return policy to ensure your request falls within the acceptable time frame and conditions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Gift Cards
5-7 working days
Cash
In-person only (immediate)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Third and Hollywood
The eligibility for refunds at Third and Hollywood is primarily determined by the nature of their products and services, which revolve around digital content and subscription-based offerings. Users seeking clarity on their potential refund eligibility should consider their specific circumstances and account management situations.
Subscription Cancellation: If a user cancels their subscription prior to the next billing cycle, they may be eligible for a refund for the upcoming payment that has not yet been processed.
Service Satisfaction: Users who encounter issues with the service that affect their experience or feasibility of use may qualify for a refund, provided they reach out within a specific timeframe for resolution.
Technical Issues: In cases where technical difficulties impede access to the purchased service, users might be eligible for a refund if attempts to rectify the issue have been unsuccessful.
Billing Errors: If a user believes they have been billed incorrectly, they might qualify for a refund after verifying their account details and previous subscription agreements.
Content Access: For users who experience difficulties accessing purchased digital products or content, refund eligibility may apply if the issue cannot be resolved in a timely manner.
For specific inquiries regarding refunds or to assess eligibility based on individual circumstances, users are encouraged to refer to the customer service team at Third and Hollywood for more tailored assistance.
Step-by-Step Process to Request Your Third and Hollywood Refund Like a Pro
If you purchased through ThirdandHollywood.com:
Visit thirdandhollywood.com and log in to your account.
Go to the Account Settings section.
Select Billing from the menu options.
Locate the transaction you wish to request a refund for.
Click on Request a Refund next to the transaction.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Third and Hollywood subscription in the list.
Tap Cancel Subscription if necessary.
Open the App Store and scroll down to Account Settings.
Tap Purchase History.
Locate the transaction for the membership.
Tap on the transaction and select Report a Problem.
Choose I’d like to request a refund and select your reason, emphasizing that the account was unused.
Submit the request and await Apple's response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find Third and Hollywood.
Select Cancel Subscription if required.
Go back to Payments & subscriptions and tap on Purchase History.
Find the relevant transaction and tap on it.
Click on Request a Refund.
Fill out the form highlighting that the subscription renewed without notice.
Submit your request and check for any follow-up emails.
If you purchased through Roku:
Navigate to the Roku home screen using your remote.
Select Streaming Channels.
Go to My Channels and find Third and Hollywood.
Press the * button on your remote to open the options menu.
Select Manage subscription.
Choose Cancel subscription if needed.
Go to Roku.com and log in to your account.
Select Manage your subscriptions.
Locate the transaction and click on Request Refund.
Mention the account was unused in your refund request.
Complete the submission and await a response from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Third and Hollywood for Refund
Script
Copy
Subject: Refund Request – Third and Hollywood Account [Your Email]
Dear Third and Hollywood Customer Service,
I hope this message finds you well.
I am writing to discuss a billing situation related to my account. The details are as follows: [describe reason].
Based on this information, I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation to support my request.
I kindly ask for confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund is currently being processed by our team.
This typically takes 5-7 business days to complete.
Refunded
Your refund has been successfully completed and processed.
The amount will appear in your account within 3-5 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive the partial refund soon, and details have been sent to your email.
Completed
The refund process has been finalized.
You can no longer cancel the refund request.
Cancelled
Your refund request has been cancelled upon your request.
If you wish to request a refund again, please initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Third and Hollywood, we strive to provide exceptional service and support to our customers. Occasionally, situations may arise where a customer needs assistance with a refund, and we're here to help. Here are a few real user scenarios where refunds were successfully claimed:
A user realized that they had inadvertently purchased a subscription plan for a service they no longer used. Upon contacting support, they explained their situation, and the team promptly processed a refund for the unused months, ensuring the user felt valued and understood.
A customer experienced a scheduling conflict and had to cancel their reservation at Third and Hollywood just days after booking. After reaching out to customer service within the allowed timeframe, they received a full refund, allowing them to plan for a future visit without any hassle.
When a user faced technical difficulties accessing their digital content, they contacted Third and Hollywood’s support team. After reviewing the situation, the team determined that the user should receive a refund for the subscription period affected by the service downtime, which the user appreciated for addressing their concerns promptly.
After a special event ticket purchase, a customer realized they could no longer attend due to a personal commitment. They contacted Third and Hollywood and provided the necessary details, leading to a successful refund alignment with the event policy, making the process smooth and straightforward.
The Easiest Way to Get a Third and Hollywood Refund
If you're frustrated trying to get a refund from Third and Hollywood—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Third and Hollywood can be a straightforward process if you know where to look. Here are some efficient ways to stay updated on your refund progress:
Check Your Email Regularly: After initiating a refund, you will receive email notifications regarding the status of your request. Look for emails with the subject line "Refund Update" to find specific details about your refund status.
Utilize the Third and Hollywood Mobile App: If you have the Third and Hollywood app, navigate to the "Orders" section. Here, you can quickly view your refund status and any updates directly related to your purchase.
Log In to Your Account Dashboard: Access your account on the Third and Hollywood website. Under "Order History," you can find a detailed view of all your transactions, including those that are pending refund. Select the order in question for more insights.
Refer to the Billing Section: In your account settings, go to the "Billing" section, where you can track the status of any refunds processed. This section provides a clear timeline of when your refund was initiated and its current status.
Monitor Transaction Updates: Third and Hollywood provides updates on the progress of your refund directly in the account dashboard. Look for indicators that specify whether your refund is “Pending,” “Processed,” or “Completed.”
Contact Customer Support: If you feel there is a delay or need clarification, reach out to Third and Hollywood’s customer support. They can provide up-to-the-minute information regarding your refund status.
FAQ
Refunds for subscriptions at Third and Hollywood are typically not available if the cancellation is not completed before the renewal date. We recommend reviewing our cancellation policy and contacting our customer service team for more assistance with your specific situation.
Refunds typically take 5-10 business days to process, depending on your bank's policies. Once processed on our end, the time it takes for the funds to appear in your account may vary. We appreciate your patience during this time.
If you see a charge but don't have an active subscription, we recommend checking your account for any previous subscription activations or trial periods that may have led to the charge. If you still have questions, please contact our customer support team for assistance in resolving the issue.
If you're unable to obtain a refund directly from Third and Hollywood, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your request within their support system to ensure it is reviewed more thoroughly. Additionally, reviewing your account details and any transaction correspondence may provide helpful context for your inquiry.
If Third and Hollywood refuses to issue a refund, it may be helpful to review their refund policy to understand the terms and conditions that apply. You can also consider reaching out to their customer support team again for clarification or assistance, and ensure that your account details are accurate to facilitate any potential resolution.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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