Managing your subscriptions can sometimes feel overwhelming, especially when unexpected charges crop up. At THIS THAT & MORE, we understand how frustrating it can be to navigate billing matters. This guide will provide clear insights into how our refund process works, who is eligible for refunds, and the steps you need to take to request your money back swiftly. We're here to make the experience as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Number: Gather your unique order number found in your confirmation email or account order history.
Purchase Receipt: Ensure you have the original purchase receipt or invoice that details the items purchased.
Account Information: Prepare your registered email address and account username that you used during the purchase.
Proof of Payment: Have a copy of the payment confirmation, such as a credit card statement or PayPal transaction receipt.
Return Tracking Number: If applicable, note the tracking number for any items returned as part of the refund process.
Condition of Product: Take photographs of the product's condition if it is damaged or defective, to support your refund request.
Timeframe Documentation: Record the date of purchase and any correspondence related to the refund request for reference.
Refund Policy Compliance: Familiarize yourself with THIS THAT & MORE's specific refund policy to ensure your request meets all criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Shop Pay
2-4 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from THIS THAT & MORE
At THIS THAT & MORE, we prioritize customer satisfaction and understand that situations may arise where users seek clarification on their eligibility for refunds. Our services focus primarily on unique product offerings and digital solutions, ensuring a tailored experience for each user. To maintain transparency, we aim to outline the circumstances under which refunds might apply and how users can approach these inquiries effectively.
Here are specific situations relevant to THIS THAT & MORE where users might qualify for a refund:
Product Quality Issues: If a product received does not meet the expectations set by the merchant descriptions, users may inquire about return options that could lead to a refund.
Defective or Damaged Goods: Users who receive products that are damaged during shipping or are defective upon arrival may be eligible for a refund to ensure satisfaction with their purchase.
Misordered Items: In cases where users receive an item that is different from what was ordered—due to product options selected when checking out—requests for refunds may be considered as part of our customer service policy.
Subscription Cancellation in the Initial Period: Users who cancel their subscription within the specified initial period may inquire about refund eligibility for the unused services, subject to our terms and conditions.
Service Availability Issues: If there are significant interruptions to access a service as outlined in the subscription agreement, users might request a review of their account for potential refund eligibility.
We encourage all users to reach out to our customer service team for personalized assistance regarding their account management questions and to explore any specific refund inquiries they may have. Your satisfaction is important to us, and we aim to ensure that every user has a positive experience with THIS THAT & MORE.
Step-by-Step Process to Request Your THIS THAT & MORE Refund Like a Pro
If you purchased through THIS THAT & MORE.com:
Visit the THIS THAT & MORE website and log into your account.
Navigate to the 'Account Settings' section.
Click on 'Billing Information' or 'Subscriptions'.
Locate the section for 'Recent Transactions' or 'Purchase History'.
Find the transaction you wish to get a refund for and click 'Request Refund' next to it.
Fill out any required information, making sure to mention that the subscription renewed without sufficient notice.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find the THIS THAT & MORE subscription and tap it.
Look for the option for 'Report a Problem'.
Choose the option for 'Request a Refund' and explain that the account was unused recently.
Submit the request through the platform.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select 'Account'.
Scroll down to 'Purchase History'.
Find the THIS THAT & MORE subscription.
Tap 'Report a Problem' next to the transaction.
Select 'I’d like to request a refund' and include that the subscription renewed unexpectedly.
Complete the request form and submit.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to 'Manage Account'.
Select 'Subscriptions'.
Find the THIS THAT & MORE subscription.
Click on 'Need Help?' or 'Report a Problem'.
Choose 'Request a Refund' and mention that the subscription was not utilized.
Submit your request as directed.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to THIS THAT & MORE for Refund
Script
Copy
Subject: Refund Request – THIS THAT & MORE Account [Your Email]
Dear THIS THAT & MORE Customer Support,
I hope this message finds you well.
I am writing to inform you about a billing situation: [describe reason].
Given this, I would like to request a refund of [Amount].
If necessary, I have attached documentation to support this request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is waiting for approval.
Your request is being reviewed; please check back in a few days for an update.
Processing
The refund is currently being processed by our system.
We are actively working on your refund; it may take 3-5 business days to complete.
Refunded
The refund has been successfully issued back to your payment method.
You will see the refund appear in your account within 5-7 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive the amount back for the returned items; check your account for details.
Completed
The refund process is complete and has been finalized.
You may now consider this issue resolved, and the funds are back in your account.
Canceled
The refund request has been canceled.
If you wish to initiate a new refund, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At THIS THAT & MORE, users can navigate various situations where refunds are necessary due to specific service intricacies. Here are some real user scenarios demonstrating successful refund claims:
Subscription Plan Change: A user decided to switch from a basic subscription plan to a premium one mid-month. After realizing the upgraded benefits would not take effect until the next billing cycle, they contacted customer support and received a prorated refund for the unused portion of the basic plan.
Unforeseen Service Interruption: A subscriber experienced a temporary service outage that lasted for several days. After the issue was resolved, they contacted THIS THAT & MORE to inquire about compensation and received a full refund for the duration of the disruption.
Accidental Subscription Renewal: A user realized they had mistakenly set auto-renew for a service they no longer needed. They promptly reached out to support within the renewal window and successfully obtained a refund after explaining their situation.
Promotional Billing Clarification: A customer signed up during a promotional period but was billed at the regular rate due to a misunderstanding. After clarification and providing the initial promotional agreement via support, they received the difference refunded.
The Easiest Way to Get a THIS THAT & MORE Refund
If you're frustrated trying to get a refund from THIS THAT & MORE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you’ve initiated a refund with THIS THAT & MORE, staying updated on its status is straightforward. Here’s how you can efficiently track your refund status and ensure a smooth experience.
Email Notifications: Look out for emails from THIS THAT & MORE regarding your refund status. You'll receive updates at key stages, such as when your refund request is approved and when the funds will be processed back to your account.
In-App Notifications: If you’re using the THIS THAT & MORE mobile app, check the notification section for real-time updates on your refund. Ensure notifications are enabled in your app settings to receive timely alerts.
Account Dashboard: Log in to your THIS THAT & MORE account and navigate to the Order History section. Here, you can view detailed information about your refunds, including current status and any actions taken.
Billing Section Insights: Visit the Billing area under Account Settings. This section provides comprehensive details about your financial transactions, including pending and completed refunds.
Tracking Tool: Utilize the Refund Tracker feature available in your account dashboard. This tool gives you a visual representation of your refund’s progress, helping you to clearly see each step of the process.
FAQ
If you forget to cancel your subscription on time, refunds may not be guaranteed as per our policy. However, we encourage you to reach out to our customer service team, and they will be happy to review your situation and assist you as best as they can.
Refunds typically take 3 to 7 business days to process, depending on your bank or credit card company. Once we initiate the refund on our end, the time it takes to reflect in your account may vary. We recommend checking with your financial institution for the most accurate timelines.
If you see a charge but do not have an active subscription, please review your account to check for any other services or products that may have been purchased. If you still believe there’s a discrepancy, contact our customer support team with your account details for assistance in clarifying the charge.
If you're unable to receive a refund directly from THIS THAT & MORE, consider reaching out to customer service once more for further assistance. You might also look into escalating your inquiry within their support system, or reviewing your account details for any additional information that could assist in resolving the matter.
If THIS THAT & MORE has refused to issue a refund, it's advisable to review their refund policy thoroughly to ensure compliance with their guidelines. Additionally, you may consider reaching out to their customer support again for further clarification, or double-check your account details to confirm that all necessary information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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