In the world of subscriptions, unexpected charges can sometimes catch us off guard, often leaving us wondering about the refund process. At Three Bluebirds, we understand that navigating billing inquiries can be challenging, which is why this guide is here to help you. We will explain how refunds work, who qualifies for them, and provide step-by-step instructions to ensure that you can request your money back efficiently. Our goal is to make this experience as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email confirmation for your order, which contains essential details such as order number and transaction ID.
Product Condition: Ensure the item is unused and in its original packaging, as per Three Bluebirds’ return policy.
Refund Request Form: Complete the specific refund request form available on the Three Bluebirds website to initiate your request.
Proof of Purchase: Have a copy of your purchase receipt or invoice handy to validate the transaction.
Return Shipping Label: Use the return shipping label provided by Three Bluebirds for a smooth return process, if applicable.
Account Information: Log into your Three Bluebirds account and verify your personal details to ensure accuracy in the refund process.
Photos of Items: Take clear photos of the product if it arrived damaged or defective, as this may expedite your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Three Bluebirds
At Three Bluebirds, we understand that users may occasionally find themselves in situations that prompt questions about refund eligibility. Our refund policies are designed to address various circumstances related to our services effectively. Below, we outline specific scenarios where users might explore their eligibility for a refund.
Service Cancellation: Users who have canceled their subscriptions may inquire about potential refunds for the remaining service period, depending on the timing of their cancellation.
Service Downtime: In the event of significant service interruptions that affect user access, individuals may be eligible to request a refund for the impacted time frame.
Promotional Offers: Users who signed up during promotional periods and believe the terms of the offer were not applied accurately to their billing may have grounds to discuss a refund.
Billing Discrepancies: If a user identifies a discrepancy in their billing, they may seek clarification that could lead to a possible adjustment or refund based on their account situation.
Account Downgrade: Users who choose to downgrade their subscription tier may inquire about a refund or adjustment reflecting the new pricing structure, depending on when the downgrade takes effect.
For detailed information regarding your specific situation, we encourage users to review their account details or reach out to our customer service team for personalized assistance.
Step-by-Step Process to Request Your Three Bluebirds Refund Like a Pro
Log into your account by clicking on the 'Log In' button at the top right.
Navigate to the 'Account Settings' from your profile dropdown menu.
Click on 'Billing History' to locate the specific transaction you wish to refund.
Select the transaction and look for a 'Request Refund' option or contact link.
In your message, note that the service was not utilized and request that they consider your situation for a refund.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top, then select Subscriptions.
Find the Three Bluebirds subscription from the list.
Tap on it, then select ‘Report a Problem’ at the bottom.
Choose “I’d like to request a refund” and specify your reason, mentioning that the renewal occurred without prior notice.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) at the top left.
Select Account, then go to Purchase History.
Locate the Three Bluebirds transaction.
Tap on the transaction and choose Refund or Report a Problem.
In your message, emphasize that you haven't used the service and would appreciate a refund.
If you purchased through Roku:
Access your Roku account by visiting the Roku website.
Log in and navigate to the My Account section.
Find the section labeled Subscription management.
Click on the Three Bluebirds subscription from the list.
Activate the Contact Support option.
Mention in your message that you were unaware of the automatic renewal and clarify your expectation for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Three Bluebirds for Refund
Script
Copy
Subject: Refund Request – Three Bluebirds Account [Your Email]
Dear Three Bluebirds Team,
I hope this message finds you well.
I would like to request a refund for the amount of [Amount] charged on [Billing Date]. The reason for this request is [describe reason].
I have attached the relevant documentation for your review.
I would appreciate a confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified within 2-3 business days once your request is processed.
Processing
Your refund is currently being processed by our team.
This stage typically takes up to 5 business days. You will get updates via email.
Refunded
Your refund has been successfully issued and processed.
You should see the refund reflected in your bank account within 3-5 business days.
Partially Refunded
A portion of your refund has been issued, while the remaining amount is still under review.
Only the approved portion has been processed; check your email for details on further steps.
Completed
Your refund process is complete, and no further action is needed.
Your account is now fully credited, and the process is finalized.
Cancelled
Your refund request has been cancelled, either by you or by our team.
If you need assistance, please contact our support for further options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Three Bluebirds, we understand that situations can arise where a refund may be necessary. Here are a few real user scenarios illustrating how our clients have successfully navigated their refund requests:
Subscription Downgrade Request: A user tried out a premium subscription for a month but realized a basic plan suited their needs better. After contacting support within the refund window, they received a pro-rata refund for the difference in subscription fees.
Service Interruption: During a routine maintenance window, a user experienced an unexpected outage that affected their access to our digital service for a few days. After reporting the issue, the customer was granted a refund for that billing cycle due to the inconvenience.
Account Reinstatement Confusion: A user accidentally disabled their account and contacted Three Bluebirds for clarification. Once reinstated, they were granted a refund for the period during which their account was inactive, as per our policy on service continuity.
Billing Cycle Discrepancy: A user noticed that their recent billing statement did not align with their selected plan. Upon reaching out to customer support, they provided feedback and were offered a refund that corrected the billing error, ensuring they only paid for the service they intended to use.
The Easiest Way to Get a Three Bluebirds Refund
If you're frustrated trying to get a refund from Three Bluebirds—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Three Bluebirds is straightforward when you know where to look. Here are some efficient ways to ensure you stay updated on your refund progress:
Check your Email: Three Bluebirds sends automatic email notifications whenever your refund status changes. Look for emails with the subject line "Refund Status Update" to get the latest information.
Use the Three Bluebirds Mobile App: If you’re using our mobile app, you can receive instant in-app notifications about your refund. Make sure to enable notifications so you don’t miss any updates.
Visit Your Account Dashboard: Log into your account on the Three Bluebirds website and navigate to the Account Dashboard. Here, you can view your Order History which includes details about any refunds and their current status.
Access the Billing Section: In your account settings, the Billing section provides a comprehensive view of all financial transactions, including refund requests. This area will show whether your refund is processed, pending, or completed.
Monitor the Refund Progress: Three Bluebirds provides specific updates on your refund’s progress. You can find detailed information such as the amount refunded and the method of refund (credit to your card or store credit) in the Order History section.
Contact Customer Support: If you have questions or concerns that aren’t addressed through the above methods, our customer support team is ready to assist. You can reach them through the Contact Us form on our website.
FAQ
If you forgot to cancel your subscription on time, we typically do not offer refunds for the missed renewal period. However, we encourage you to reach out to our customer service team, as they may be able to assist you based on individual circumstances.
Refunds typically take between 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you will receive a confirmation email, and the funds should appear in your account within that time frame.
If you notice a charge but do not have an active subscription with Three Bluebirds, please visit our website and check the order history associated with your account. If you still have questions, reach out to our customer support team with the transaction details for further assistance.
If you're unable to obtain a refund directly from Three Bluebirds, consider reaching out to their customer service again for further assistance or clarification. You may also want to explore escalating your inquiry within their support system to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details and any relevant communications may help provide more context to your request.
If Three Bluebirds has refused to issue a refund, you may want to carefully review their refund policy to understand the specific terms and conditions. Additionally, consider reaching out to their customer support again for clarification or to discuss your situation further. Checking your account details may also provide insights on the status of your order and eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)