Many users only consider billing matters when an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with THREESIXTYHELP.COM, including eligibility criteria and a straightforward process to request your money back efficiently. We're here to help ensure that you feel confident and informed every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Have your specific order ID ready for the transaction associated with your refund request.
Account Information: Ensure you have your registered email address and account login information accessible.
Proof of Purchase: Gather any confirmation emails or receipts related to your transaction that include purchase details and payment method.
Refund Reason: Prepare a clear explanation of the reason for your refund request, detailing any issues with the service or product.
Communication Records: Include any previous correspondence with customer support relevant to your refund query.
Date of Purchase: Note the date when the transaction was completed, as this may be required to process your refund.
Credit/Debit Card Information: Have the card number (last four digits) used for the purchase available for verification, if applicable.
Service Details: If applicable, provide specifics about the service or digital product you are requesting a refund for, including subscription type or duration.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Digital Wallets
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from THREESIXTYHELP.COM
At THREESIXTYHELP.COM, users have specific rights concerning their services and any potential refunds. These rights are aligned with the nature of the subscription-based services offered, where users may seek clarifications regarding billing and service access. Understanding the eligibility for refunds is essential for users to navigate their account management effectively.
The following situations may qualify users for a refund based on their account status or service engagement:
Account Cancellation Before Billing Cycle: Users who request to cancel their subscription prior to the start of a new billing cycle may be eligible for a refund of the upcoming charge.
Service Accessibility Issues: If users encounter significant technical issues that prevent them from accessing the services, this may qualify them for a refund, depending on the duration and extent of the service disruption.
Subscription Downgrade: When users opt to downgrade their subscription plan, they might be eligible for a prorated refund for the unused portion of the higher-tier service.
Product or Service Mismatch: If users find that the services provided do not align with the descriptions or levels they subscribed to, they may seek a refund for that specific service.
Billing Errors: In the event of a billing discrepancy—if the amount billed does not reflect the agreed-upon subscription rate—customers could be eligible for a refund of the discrepancies noted.
It is recommended that users review their service agreements and reach out to customer support for assistance regarding their specific circumstances, which will provide clearer guidance on refund eligibility at THREESIXTYHELP.COM.
Step-by-Step Process to Request Your THREESIXTYHELP.COM Refund Like a Pro
If you purchased through THREESIXTYHELP.COM:
Visit the THREESIXTYHELP.COM website.
Log in to your account using your credentials.
Navigate to your profile or account settings.
Look for the section labeled 'Billing' or 'Payments.'
Find the subscription or charge you wish to refund.
Click on 'Request a Refund' next to the relevant charge.
Provide a brief explanation, mentioning that you were unaware of the renewal date or that you did not use the service.
Submit your refund request and keep an eye on your email for further instructions.
If you purchased through Apple:
Open the *Settings* app on your device.
Tap on your *Apple ID* (your name at the top).
Select *Subscriptions* from the options.
Find the THREESIXTYHELP.COM subscription.
Tap *Cancel Subscription*, then follow the prompt to complete the cancellation.
Open the *App Store*, scroll down to tap on your *Apple ID*.
Tap *Purchase History* and locate the THREESIXTYHELP.COM charge.
Tap on the charge and select *Report a Problem*.
Choose *Request a Refund* and provide details, stressing you were not informed about the renewal.
Submit the request and check your email for updates.
If you purchased through Google Play:
Open the *Google Play Store* app.
Tap the three horizontal lines in the upper left corner to open the menu.
Select *Subscriptions*.
Locate and tap on your THREESIXTYHELP.COM subscription.
Tap *Cancel Subscription* and confirm your cancellation.
Return to the Play Store menu and select *Account*.
Scroll down to *Purchase History* and find the THREESIXTYHELP.COM charge.
Tap on the charge and click *Refund*.
Fill out the refund request form, mentioning that you weren't aware of the automatic renewal.
Submit the refund request and keep an eye on your email for confirmation.
If you purchased through Roku:
Navigate to your Roku device home screen.
Scroll down to and select *Streaming Channels*.
Select *Manage Subscription* and find the THREESIXTYHELP.COM subscription.
Choose *Cancel Subscription* and follow the prompts.
Access the Roku website and log in to your account.
Go to *Manage Account* and scroll to find the THREESIXTYHELP.COM charge.
Click on the charge and select *Report a Problem*.
State that the renewal was unexpected and request a refund.
Submit your request and stay updated via your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inform you of my billing situation: [describe reason].
In light of this situation, I would like to request a refund of [Amount].
If necessary, I have attached documentation that may assist with this request.
I kindly request confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but is not yet processed.
You will receive an update shortly as our team reviews your request.
Processing
Your refund is being processed by our system.
Usually completed within 3-5 business days. Monitor your account for changes.
Refunded
The amount has been successfully refunded to your original payment method.
Check your account for the refunded amount; it may take 3-5 business days to reflect.
Partially Refunded
A portion of your purchase has been refunded.
Review your account statement for the partial amount credited back.
Completed
Your refund has been processed and finalized.
You should see the full refund amount on your next bank statement.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At THREESIXTYHELP.COM, users often find themselves navigating various account management questions, and several have successfully claimed refunds under specific circumstances. Here are a few real-world scenarios:
Accidental Subscription Upgrade: A user mistakenly upgraded their subscription plan during a promotional period. After realizing the upgrade didn't meet their needs, they contacted THREESIXTYHELP.COM support, who promptly processed a refund for the difference in charge.
Service Interruption: A customer experienced an unexpected service outage during an important project. After reaching out to THREESIXTYHELP.COM, they provided details of the downtime, and the team issued a credit to the user’s account, reflecting the downtime period.
Billing Cycle Confusion: A user noticed a charge on their account that they were unsure about due to their billing cycle. Upon verifying with THREESIXTYHELP.COM support, they clarified the charges and were able to receive a refund for an unused portion of their services after adjusting their plan.
Promotional Credit Application: A user had a promotional credit applied to their account, but it wasn't deducted as expected during their last billing. After contacting customer support, the representative confirmed the issue and issued a refund for the amount that wasn't applied correctly.
The Easiest Way to Get a THREESIXTYHELP.COM Refund
If you're frustrated trying to get a refund from THREESIXTYHELP.COM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on THREESIXTYHELP.COM is straightforward and efficient. Here are the steps you can take to stay updated on your refund progress:
Check Your Email: After initiating a refund, keep an eye on your email. THREESIXTYHELP.COM sends detailed updates on the status of your refund, including confirmation, processing timelines, and completion notifications. Make sure to check your spam folder if you don't see the emails.
Use the Mobile App: If you have the THREESIXTYHELP.COM mobile app, you can find an easy way to track your refund status. Open the app and navigate to the 'Refunds' section under 'Account Settings' to view real-time updates.
Visit Your Account Dashboard: Log in to your account on THREESIXTYHELP.COM and go to the 'Order History' tab. Here, you can see the status of your refund, along with any relevant details about processing times.
Billing Section Insights: For additional details, check the 'Billing' section in your account settings. This area provides comprehensive insight into recent transactions, including pending and completed refunds.
Live Chat Support: If you have questions or need clarification about your refund, use the live chat feature available on the website. Customer support representatives can provide personalized assistance and updates on your refund status.
FAQ
If you forget to cancel your subscription before the renewal date, we typically do not offer refunds for the charges incurred. However, we encourage you to reach out to our support team, as they may be able to provide assistance based on your situation.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once processed, the amount should reflect in your account shortly after. Please keep in mind that processing times may vary based on financial institutions.
If you see a charge but do not have an active subscription, please verify your account to ensure you are logged in with the correct email address. If the charge still appears, contact our customer support team with the details of the transaction, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from THREESIXTYHELP.COM, you may want to reach out to their customer service once more for further assistance. Additionally, consider escalating your inquiry within their support system to ensure your request is appropriately reviewed. Reviewing your account details for any relevant information might also be helpful in clarifying your situation.
If THREESIXTYHELP.COM refuses to issue a refund, you may want to review their refund policy to understand the criteria for refunds. Additionally, consider contacting their customer support again for clarification or to explore any potential alternatives they might offer. It can also be helpful to check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)