How to Get a Thruway Auto Refund

• Order Confirmation Number: Retrieve the unique order number associated with your service request from Thruway Auto.
• Receipt or Invoice: Have a digital or printed copy of the receipt or invoice for the service provided, showing details of the transaction.
• Service Appointment Details: Document the date and time of your service appointment for verification purposes.
• Payment Method Information: Keep details of the payment method used, including the last four digits of the credit or debit card linked to the transaction.
• Description of the Issue: Prepare a clear explanation of why you are requesting a refund, detailing any issues encountered with the service.
• Photos of Damage: If applicable, take photographs of any damage or issues related to the service that supports your refund claim.
• Contact Information: Ensure your contact details are current and clearly indicated in your request for a refund.
• Additional Correspondence: Gather any previous communications with Thruway Auto regarding the service or refund request.

At Thruway Auto, we aim to ensure that our customers are satisfied with the services we provide, which primarily include auto glass replacement and repair. Refund eligibility is determined based on specific scenarios related to our services and policies. Customers may find themselves in situations where they might qualify for a refund based on their unique circumstances.

• Service Cancellation: If a customer cancels a scheduled service appointment within the specified grace period outlined in our booking confirmation, they may be eligible for a refund.
• Service Not Rendered: In the event that a service was booked and not completed at the customer's request, a refund may be provided subject to the company's policies.
• Defective Products: If a customer encounters issues with glass products that were installed and were found to be defective, a refund may apply depending on our warranty conditions.
• Billing Adjustments: Should there be any discrepancies in the billed amount when compared to the initial quote provided for services, customers may inquire about a potential adjustment leading to a refund.
• Rescheduling Fees: If a customer is charged a rescheduling fee but later decides not to proceed with the service, this fee may be eligible for a refund as per our cancellation policy.

We encourage customers to review their specific situations and reach out to our customer support for any inquiries regarding eligibility for refunds. This ensures that we can provide tailored assistance based on individual circumstances.

At Thruway Auto, customers can easily navigate their refund processes in various scenarios related to auto glass repair and replacement services. Here are some realistic situations where users successfully claimed refunds:

• Service Quality Discrepancy: A customer noticed that the windshield replacement performed by Thruway Auto had a manufacturing defect. Upon contacting customer service, they provided documentation and photos, which led to a prompt refund for the repair costs.
• Scheduling Conflicts: After scheduling a mobile repair service, a user had an unexpected family emergency and could not be available for the appointment. Thruway Auto's customer service team assisted in rescheduling the service and offered a refund for the service deposit to accommodate the situation.
• Unaware of Warranty Terms: A customer purchased a windshield replacement with a warranty. When a chip occurred shortly after service, they felt unsure about the coverage. Upon reviewing their options with Thruway Auto, they were able to claim a refund for the repair costs, as it fell under the warranty agreement.
• Incorrect Service Provided: A user booked a rear windshield replacement but received a different service due to a clerical error. After discussing the matter with support, they were given a refund for the incorrect charge and scheduled for the correct service at no extra cost.

Tracking your refund status at Thruway Auto is straightforward and efficient. Here’s how to stay updated on your refund process:

• Check Your Email: Thruway Auto sends regular updates concerning your refund status to the email associated with your account. Look for emails titled "Refund Update" to get immediate insights into your refund progress.
• Visit Your Account Dashboard: Log into your Thruway Auto account and navigate to the Order History section. Here, you can find detailed information about your recent orders and the status of any refunds initiated.
• Utilize the Mobile App: If you have the Thruway Auto mobile app, you can easily track your refund status right on your phone. Go to the Billing Section within the app to view the latest updates and notifications.
• Refund Progress Indicator: Within your account dashboard, a refund progress indicator will be displayed, showing the stages your refund request is at—whether it’s pending, processed, or completed.
• Customer Support: If you have specific questions about your refund status, contacting Thruway Auto’s customer support through the app or website can provide personalized assistance.