How to Get a Tilly Living Refund

• Order Confirmation Email - Locate the email received after your purchase, which contains your order details.
• Transaction ID - Have your unique transaction ID ready, which can be found in your order confirmation or your Tilly Living account.
• Proof of Purchase - Prepare any receipts or screenshots that validate your purchase from Tilly Living.
• Account Details - Ensure you are logged into your Tilly Living account to expedite the refund process.
• Reason for Refund - Clearly articulate the reason for your refund request, as Tilly Living may require an explanation.
• Photos of the Product - If applicable, take clear photos of the item in question, especially if it arrived damaged or not as described.
• Return Shipping Information - Familiarize yourself with Tilly Living's return shipping policy, including any forms or labels needed for returns.
• Refund Policy Review - Review Tilly Living's refund policy to ensure your eligibility for a refund based on the product type and purchase date.

At Tilly Living, we strive to provide a seamless shopping experience while ensuring our customers are informed about their rights concerning refunds. Users may seek refunds under specific circumstances related to their purchases and subscription services, depending on their account status and the nature of their transactions.

Here are some situations that may qualify for a refund from Tilly Living:

• Product Defect or Damage: If a purchased item is received defective or damaged, users may be eligible for a refund or exchange. It's important for customers to report such issues promptly to initiate the return process.
• Order Cancellation: If a user decides to cancel their order before it has been processed or shipped, they may be able to receive a full refund depending on the timing of the cancellation.
• Subscription Cancellation within the Trial Period: Users who subscribe to Tilly Living services can explore a trial period. If they cancel their subscription within this timeframe, they might be eligible for a refund on the initial payment.
• Incorrect Items Received: In cases where users receive different items than what was ordered, they could qualify for a refund or an exchange for the correct product.
• Exceptional Circumstances: Special situations, such as service outages affecting the availability of Tilly Living's offerings, may warrant a review for potential refunds.

We recommend reaching out to Tilly Living's customer service for any inquiries regarding eligibility for refunds based on these scenarios to ensure a clear understanding of the processes involved.

At Tilly Living, we understand that managing accounts and subscriptions can sometimes lead to questions about billing and refunds. Here are some real user scenarios where individuals successfully claimed refunds while navigating their Tilly Living experience:

• Subscription Upgrade Confusion: A user intended to upgrade their subscription plan to access additional features but accidentally selected a longer-term commitment. After reaching out to customer support, they clarified their intention, and Tilly Living promptly processed a refund for the difference, allowing the user to switch to the desired plan seamlessly.
• Returned Product for Store Credit: After receiving a decorative item that didn’t match their home decor, a customer decided to return it. They initiated the return process via Tilly Living’s online portal, and upon receiving the item back, they were issued a store credit promptly, making it easy for them to choose an alternative product.
• Missing Delivery Issue: A customer realized that their shipment of a new home accessory didn’t arrive within the expected timeframe. After contacting Tilly Living’s support team, they were provided with updates and, ultimately, a full refund when the delivery could not be confirmed, enhancing their trust in the company’s service.
• Gift Card Expiration: A user had a gift card that expired before they could use it. They contacted customer service for assistance, and upon verification, Tilly Living extended the gift card's validity and issued a refund for the value, allowing the user to enjoy the shopping experience without losing the initial gift's value.

Tracking your refund status with Tilly Living is straightforward, thanks to their user-friendly systems and timely updates. Follow these tips to efficiently monitor your refund progress:

• Check your email regularly: Tilly Living sends email updates regarding your refund status. Look for specific subject lines like "Refund Processed" or "Refund Update" to find information on your refund timeline.
• Use the Tilly Living mobile app: If you’ve made your purchase through the app, you can easily track your refund status by navigating to the "Orders" section, where the current status will be displayed next to each order.
• Access your account dashboard: Log in to your account on the Tilly Living website and visit the "Order History" section. Here, you’ll find detailed information on your refunds, including any processing times and transaction IDs.
• Billing section insights: Go to the "Billing" section under your account settings to see a list of transactions, including any refunds that have been issued. This can help you quickly verify if your refund has been processed.
• Refund progress notifications: Tilly Living provides notifications in the app and via email when there are updates to your refund status. Ensure your notification settings are enabled so you don't miss any important updates.
• Contact customer support: If you have concerns or if your refund status is unclear, reach out to Tilly Living's customer support through their website. They can provide personalized assistance regarding your refund inquiry.