How to Get a Timberstone Refund

• Order Confirmation Number: Locate your unique order number from the initial confirmation email sent after your purchase.
• Personal Account Details: Have your Timberstone account login information ready, including the email address associated with your account.
• Proof of Purchase: Gather any receipts or invoices that were provided at the time of transaction to validate your claim.
• Documentation of Issue: Prepare photos or descriptions related to the issue encountered with the product or service.
• Refund Reason: Clearly outline the specific reason for your refund request according to Timberstone's guidelines.
• Transaction ID: If applicable, find your transaction ID from your payment method to assist in processing your request.
• Communication History: Compile any previous correspondence with Timberstone customer service related to your purchase or refund.
• Shipping Information: If you are returning a product, provide details regarding shipping, including tracking information if available.

*Working days are Monday to Friday, and don't include public holidays.

At Timberstone, users have specific rights related to billing and refunds based on the nature of the services offered by New Urban Residential. Timberstone primarily focuses on providing quality real estate and property management services, and users' eligibility for refunds is guided by a framework that considers various account management scenarios. It’s important for users to understand these criteria to determine if they may qualify for a refund under specific circumstances.

Here are some situations that are particularly relevant to Timberstone and may qualify for refunds:

• Service Cancellation: If users have formally canceled a property management service before the start of a billing cycle, they may be eligible for a refund of any unused service fees for that period.
• Payment Errors: If an incorrect amount was processed for a service rendered, users might qualify for a refund to reconcile the discrepancy based on the provided service agreement.
• Unfulfilled Services: In cases where the services agreed upon were not delivered as per the terms outlined in the contract, users could apply for a refund for those specific charges related to such services.
• Promotional Refunds: Users who signed up for promotional offers may be eligible for a refund if the promotional terms were not thoroughly met or honored within the specified time frame.

Users are encouraged to review their service agreements and account statements for further clarification on eligibility and to reach out to customer support for assistance with any billing inquiries or situations that may arise.

Timberstone provides residents with access to premium urban living facilities, including on-site amenities and digital services. Users may occasionally find themselves needing to navigate refund processes related to their memberships or services. Here are some specific scenarios where users successfully claimed refunds:

• Service Interruption Refund: A resident noticed a temporary disruption in the gym's digital access during a scheduled maintenance period. After reaching out to Timberstone's support team, they were informed that the outage qualified for a refund on their monthly fitness fee, which was promptly applied to their account.
• Booking Cancellation: A tenant needed to cancel a reservation for a co-working space due to a change in plans. Their request was submitted through the Timberstone app, and upon verification, the company promptly issued a refund for the booking fee, adhering to their cancellation policy.
• Membership Tier Adjustment: An individual upgraded their membership to include additional amenities but shortly after decided the extra features weren't necessary. After submitting a request via customer service, they received a refund for the difference in pricing between the higher-tier membership and their original plan, as Timberstone aims to accommodate users' evolving needs.
• Event Fee Refund: After signing up for a community event hosted by Timberstone, a user faced a scheduling conflict that prevented their participation. Upon contacting customer support, they were informed of the event’s refund policy and successfully received a full refund for their event registration fee.

Tracking your refund status with Timberstone is a straightforward process that ensures you stay updated on your transaction. Here are some efficient ways to monitor your refund:

• Check Your Email: Timberstone sends out refund status updates directly to your registered email. Make sure to look for emails from support@newurbanresidential.com, which will contain important information regarding your refund process.
• Use the Mobile App: If you have Timberstone's mobile app, you can easily track your refund by navigating to the 'Refunds' section. Here, you can see real-time updates on your refund status.
• Visit Your Account Dashboard: Log into your Timberstone account and go to the 'Order History' section. Each order will display its associated refund status, allowing you to quickly assess where your refund stands.
• Billing Section Review: In the 'Billing' section of your account settings, Timberstone provides detailed information about recent transactions and any refunds currently being processed.
• Refund Progress Indicators: Timberstone includes specific indicators that show you the steps in the refund process. These can range from 'Pending' to 'Processed', giving you clarity on the status of your request.