How to Get a TITAN Performance Refund

• Order Number: Gather your unique order number from the confirmation email or your account order history.
• Transaction ID: Locate the transaction ID from your payment confirmation, which is often required for processing the refund.
• Purchase Date: Note the date of your original purchase, as it's crucial for verification purposes.
• Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, based on TITAN Performance's refund policy.
• Product Condition: Ensure that the items are in their original condition, including packaging, as this may influence eligibility for the refund.
• Photographic Evidence: If applicable, take clear photos of the product to support your reason for the refund, especially if there are defects.
• Account Details: Be ready to provide your customer account information to expedite the refund process.
• Communication Records: If you've previously communicated with customer service regarding your issue, save any relevant emails or chat transcripts.

*Working days are Monday to Friday, and don't include public holidays.

At TITAN Performance, understanding your rights and eligibility for refunds is essential for navigating your account and services effectively. TITAN Performance specializes in high-quality fitness products and accessories designed to enhance your training experience. While we strive to ensure customer satisfaction, there may be specific situations where you could be eligible for a refund based on your individual circumstances.

The following scenarios may qualify you for a refund:

• Product Defects: If you receive a product that is defective or not functioning as intended, you may be eligible for a refund upon providing evidence of the issue.
• Incorrect Orders: In cases where the product received does not match your original order, you could apply for a refund after confirming the discrepancy with your order details.
• Delivery Issues: If your order does not arrive within the specified timeframe, and it is confirmed that the delay is not due to unforeseen circumstances, a refund might be considered.
• Subscription Cancellations: If you opt to cancel a subscription service before the next billing cycle and have adhered to the specified cancellation policy, you may be eligible for a prorated refund for any unused portion of the service.
• Return Policy: Products returned within the designated return window and in acceptable condition may also qualify for a refund as per TITAN Performance's return policy.

For any inquiries regarding specific situations or to assess your eligibility for a refund, please review your account details and relevant policies or reach out to TITAN Performance's customer service for assistance.

At TITAN Performance, customers may sometimes find themselves needing to adjust their subscriptions or resolve specific service issues. Here are a few real user scenarios where refunds were successfully claimed:

• Subscription Plan Adjustment: A user realized that they had selected a higher-tier plan but found that the features exceeded their needs. Upon contacting customer support with their request for a downgrade and refund for the difference, they received a prompt response and were able to transition to a more suitable subscription.
• Satisfaction with Service Interruption: A customer reported experiencing intermittent service disruptions during a critical training period. After reaching out to support and explaining the situation, they were granted a partial refund to compensate for the inconvenience while ensuring their account remained active.
• Accidental Multi-Pay for Group Training: A fitness coach accidentally signed up for the same group training service twice in one billing cycle. Once they contacted customer support to clarify the situation, the representative quickly processed a refund for the duplicate charge, allowing the coach to focus on training their clients.
• Membership Cancellation Confirmation: After deciding to pause their membership, a user wanted to confirm that all outstanding charges would cease. Upon contacting customer service and clarifying the timeline, they were issued a refund for the last month's payment that had been billed prior to their cancellation confirmation.

Tracking your refund status with TITAN Performance is straightforward and efficient. Below are specific tips tailored to help you navigate the process effectively:

• Check Your Email: TITAN Performance sends email updates regarding your refund status. Look for emails from support@titansarms.com that provide detailed information about your refund request, including approval or processing stages.
• Account Dashboard: Log into your TITAN Performance account and navigate to the Order History section. Here, you'll find a detailed overview of your purchases and the current status of any pending refunds.
• In-App Notifications: If you are using the TITAN Performance mobile app, make sure to enable push notifications. Important updates about your refund status will be sent directly to your device in real-time.
• Billing Section: For a comprehensive view, check the Billing section within your account settings. This area provides insights into all monetary transactions and will reflect any incoming refunds.
• Refund Progress Updates: Each refund request includes a status indicator (e.g., "Pending", "Processed", or "Completed") within your order history. This helps you understand where your refund stands at any moment.
• Customer Support: If you need further assistance, contact TITAN Performance’s customer support via the Help Center found on the website or app. They can provide personalized updates on your refund status.