Managing subscriptions can often take a backseat until an unexpected charge surfaces, leaving many users puzzled about their billing options. This guide is designed to clarify how refunds work at TOBA, INC, ensuring you understand who is eligible and the straightforward steps to request your money back swiftly. With clear information at your fingertips, you'll feel empowered to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Number: Include your specific order number associated with the purchase you wish to refund.
Transaction ID: Provide the transaction ID you received upon completing your order.
Account Information: Prepare your account email address used during the purchase.
Purchase Date: Document the date of purchase for the transaction in question.
Product Details: List the product name and SKU of the item you are seeking a refund for.
Reason for Refund: Clearly articulate the reason for your refund request, including any issues with the product or service.
Photographic Evidence: If applicable, include photos of the item to substantiate your claim (e.g., showing defects or damages).
Correspondence Records: Prepare any email communications related to your order and previous refund discussions.
Shipping Information: If returning an item, include shipping details and a tracking number if applicable.
Refund Policy Reference: Familiarize yourself with TOBA, INC's refund policy and refer to it in your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Card
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TOBA, INC
At TOBA, INC, we strive to ensure that all users have a positive experience with our products and services. To provide clarity regarding refund eligibility, we outline the specific circumstances under which users may qualify for a refund based on their interactions with TOBA, INC. Our focus is on addressing user situations and account management inquiries.
Product Satisfaction: Users who receive products that do not meet their expectations in terms of quality or specifications may be eligible to initiate a return request for a refund.
Delivery Issues: In cases where products are delivered damaged or defective, users may qualify for a refund after providing appropriate documentation and evidence of the issue.
Subscription Changes: Users who wish to adjust their subscription level or discontinue a subscription may inquire about pro-rated refunds for the unused portion of their subscription term, depending on the timing of their request.
Account Management Requests: If there are discrepancies in account management, such as billing issues related to promotional pricing that did not apply as expected, users might be eligible for adjustments on their account or refunds as deemed appropriate.
Promotions and Discounts: Users who believe they were eligible for a promotion or discount that was not applied at purchase may inquire about potential refunds reflecting the correct pricing.
Step-by-Step Process to Request Your TOBA, INC Refund Like a Pro
Select "Customer Support" from the options provided.
Fill in the contact form with the following info:
Your full name
Email associated with your account
Your membership ID or order number
A clear subject line, such as "Request for Refund"
In the message box, mention that the subscription renewed unexpectedly or emphasize that the account remained unused.
Submit the form and await a response within 24-48 hours.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your TOBA membership.
Scroll down and select Report a Problem or Cancel Subscription.
Follow the prompts to describe your issue, highlighting that the subscription renewed without prior notification.
Wait for confirmation of your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile picture in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions, then find your TOBA subscription.
Choose Cancel Subscription, then proceed to the refund request.
In the feedback section, state that the subscription was not used or was renewed without notice.
Submit your request and wait for a confirmation email.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll to Streaming Channels and select it.
Go to Manage subscriptions.
Find your TOBA subscription and select it.
Select Cancel Subscription.
Visit the TOBA website and access the customer support section.
Fill out the contact form to formally request a refund, indicating that you were charged unexpectedly.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation regarding my account. [describe reason]
Thus, I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
The refund is currently being evaluated. You will receive an update within 3-5 business days.
Processing
Your refund is being processed and will be completed shortly.
The refund amount is being prepared for transfer to your payment method. Expect completion within 3 business days.
Refunded
Your refund has been successfully processed.
The funds have been returned to your payment method. Check your account to confirm receipt.
Partially Refunded
A portion of your refund has been processed successfully.
You will receive an update on the remaining amount. Check your account for the partial refund.
Completed
The refund process is fully completed.
Your refund request has concluded. No further action is required on your part.
Cancelled
Your refund request has been cancelled.
The refund will not be processed. You can contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At TOBA, INC, we prioritize customer satisfaction and understand that sometimes situations arise where users may need to request a refund. Here are a few instances where users successfully claimed refunds:
A customer signed up for a subscription to enjoy TOBA's premium meal kits but realized that due to scheduling conflicts, they would not be able to utilize the service. After contacting customer support to explain the situation, they received a refund for their most recent charge, making future subscription planning easier.
After receiving an order, a user found that one of the meal kits was missing a crucial ingredient due to a packing error. Upon reaching out to TOBA’s customer support team, they were apologetically offered a refund for the missing item, reinforcing TOBA’s commitment to quality and customer care.
A customer mistakenly purchased two subscriptions instead of one due to an error during the sign-up process. Once they notified TOBA's support team of their request to resolve the accidental double purchase, the team promptly processed a refund for the additional subscription to ensure the customer was only billed for their intended plan.
During a holiday promotion, a user purchased a meal kit but soon realized they would be out of town and unable to enjoy it. After reaching out to TOBA about their special circumstance, the support team provided a refund, allowing the user to enjoy the service at a later date instead.
The Easiest Way to Get a TOBA, INC Refund
If you're frustrated trying to get a refund from TOBA, INC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with TOBA, INC is straightforward and designed to keep you informed every step of the way. Here are efficient ways to monitor your refund:
Email Notifications: Keep an eye on your inbox for refund updates directly from TOBA, INC. Emails will include your refund status and any necessary next steps.
In-App Notifications: If you’re using the TOBA mobile app, ensure notifications are enabled. You’ll receive real-time updates about your refund process within the app.
Account Dashboard: Log into your account on tobafoods.com and navigate to the Order History section. Here, you can view detailed information about your refund, including its current status and any related transaction details.
Billing Section: Check the Billing section within your account settings for a comprehensive overview of all refunds issued, along with timestamps and amounts.
Refund Progress Details: TOBA, INC provides specific updates about the status of your refund, including whether it's pending, processed, or completed. Look for these updates in your account dashboard.
Customer Support: If you have further questions, reach out to TOBA, INC's customer support through the Contact section on the website or via the app for personalized assistance regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, refunds are generally not issued for the charges incurred. However, we understand that situations can arise, and we recommend reaching out to our customer support team who can review your case individually.
Refund processing times can vary depending on your bank or credit card issuer but typically take between 3 to 10 business days to appear in your account after the refund is processed by TOBA, INC. It's always a good idea to check with your financial institution for more specific timing.
If you see a charge from TOBA, INC but don't have an active subscription, please first check your account for any previous subscriptions or trial periods that may have converted. If you still believe there is an error, contact our customer service team directly with the details of the charge for further assistance.
If you're unable to receive a refund directly from TOBA, INC, consider reaching out to their customer service team once more for further clarification or assistance. Additionally, you may want to explore escalating your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details and any relevant transaction information may also help facilitate the process.
If TOBA, INC refuses to issue a refund, consider reviewing their refund policy to ensure all criteria are met. You may also want to reach out to their customer support again for further clarification or assistance. Additionally, double-check your account details and order information to ensure that everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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