Unexpected charges can often catch users off guard, especially when it comes to automatic subscription renewals. If you find yourself in this situation, you're not alone, and understanding Today’s refund process is key. This guide will walk you through how Today refunds work, who is eligible for a refund, and the simple steps needed to request your money back quickly and efficiently. Let’s ensure you have all the information you need to navigate this process smoothly.
What You Should Prepare Before Applying For Refund
Account Login Credentials: Ensure you have your login information for today.it, including your username and password.
Order Confirmation Email: Locate the confirmation email for your purchase; this will contain vital information for your refund request.
Transaction ID: Gather the specific transaction ID associated with your order. This can usually be found in your purchase history on your account.
Proof of Purchase: Have screenshots or copies of your receipt that detail the product purchased and the transaction date.
Refund Policy Review: Familiarize yourself with the refund policy on today.it to ensure your request meets the criteria.
Customer Account Information: Be prepared to provide any details associated with your account, including your registered email address and billing information.
Explanatory Notes: Write down a brief explanation of why you are requesting the refund to expedite the review process.
Return Method (if applicable): If the item requires a return, ensure that you have the original packaging and shipping materials ready for the return process.
Timeframe: Be aware of any specific timeframe requirements for refund requests since these may influence the process.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 business days
PayPal
1-3 business days
Apple Pay
1-3 business days
Google Pay
1-3 business days
Bank Transfer
5-7 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from today
At today, we strive to offer our users clear information regarding their rights and eligibility for refunds related to our services. Users' refund eligibility may depend on various factors specific to their account status and the nature of the services or products purchased. Below are situations that may qualify for a refund:
Subscription Cancellation: If a user has recently canceled their subscription and their billing cycle has not yet passed, they may be eligible for a pro-rated refund for any unused time.
Service Interruption: Users who have experienced an interruption in service that significantly affected their usage may qualify for a refund for that specific period.
Defective or Unsatisfactory Product: If a user received a product that is defective or not as described, they might be eligible for a refund upon return of the item within the specified return period.
Account Mismanagement: Users who encounter issues with account management, such as incorrect charges due to a known system issue, may qualify for a refund once the situation is verified.
Billing Errors: If a user identifies an inconsistency in their billed amount compared to their subscription plan or usage, they may be eligible for a refund upon review of their account.
It is essential for users to review their individual account circumstances and service agreements to determine whether they may qualify for a refund. For any specific queries regarding eligibility, users are encouraged to reach out to our support team for further assistance.
Step-by-Step Process to Request Your today Refund Like a Pro
If you purchased through today.it:
Log in to your today.it account.
Navigate to the Account Settings section.
Find and click on the Billing tab.
Locate the Purchase History option.
Identify the transaction you wish to request a refund for.
Click on the Request Refund button next to that transaction.
In the message box, mention that the subscription renewed without notice.
Provide any supporting details, like that the account was unused.
Submit your refund request and wait for the confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the today.it subscription.
Tap on Cancel Subscription to stop further charges.
Open the App Store and scroll down to tap your Apple ID.
Select Purchased and find today.it in the list.
Tap on the transaction and then tap Report a Problem.
Specify that the subscription renewed without notice.
Submit the report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the upper right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find today.it.
Tap on Cancel Subscription.
Next, go back to the Profile Icon and select Payments & subscriptions again.
Choose Account History.
Locate the today.it charge and tap on it.
Click Report a Problem and state that the account was unused.
Send your report.
If you purchased through Roku:
Sign in to your Roku account at my.roku.com.
Navigate to the Manage Your Subscriptions section.
Locate today.it in your subscription list.
Click on Cancel Subscription.
Once cancelled, go to the Billing History section.
Find the transaction for today.it.
Click Report a Problem to request a refund.
In the message, stress that the subscription renewed unexpectedly.
Submit your message and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for the amount of [Amount] due to [describe reason].
Attached to this email are the relevant documents supporting my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
There might be a review process. Expect an update within 2-3 business days.
Processing
Your refund is currently being processed by our system.
This can take 5-7 business days, depending on your payment method.
Refunded
Your refund has been successfully processed and the amount credited back.
Check your account statement for the credited amount, typically within 1-3 business days.
Partially Refunded
A portion of your total refund request has been approved.
You will see the credited amount reflecting the partial refund soon.
Completed
All steps of the refund process have been finalized.
No further action is needed. Enjoy your day!
Canceled
Your refund request has been canceled at your request or due to issues.
If you need to proceed with a refund, please submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore some realistic scenarios where users successfully navigated the refund process with today, showcasing the diverse situations they faced.
Subscription Overlap: A user initially signed up for the monthly plan but, after a week, decided to switch to the annual plan. Upon requesting a refund for the unused portion of the monthly fee, today promptly processed the refund to align with their new annual subscription.
Access Disruption: A customer experienced an unexpected service outage that lasted for several days. After reaching out to today’s support team, they were able to successfully claim a refund for the disrupted service period, ensuring they felt valued during the inconvenience.
Account Downgrade Consequence: Following a temporary account downgrade due to budget constraints, a user realized they had been billed at the higher plan rate. They explained the situation to customer support, who was able to facilitate a refund for the difference in pricing after the downgrade took effect.
Promotional Offer Confusion: A user mistakenly missed a promotional offer due to miscommunication regarding the offer's application. Upon contacting customer support, they were informed about the eligibility and successfully received a refund corresponding to the promotional amount once the correct plan was applied.
The Easiest Way to Request a today Refund
If you're frustrated trying to get a refund from today—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with today is straightforward and efficient. Here are some tips to ensure you stay informed about your refund progress:
Check Your Email: today sends regular email updates regarding your refund status. Ensure you monitor your inbox for messages entitled 'Refund Update' or 'Your Refund is Being Processed' to stay informed.
Utilize the Mobile App: If you have the today app installed, navigate to the 'Orders' section to view your refund status in real time. The app provides push notifications to alert you of any changes or updates regarding your refund.
Visit Your Account Dashboard: By logging into your today account and accessing the 'Order History' section, you can find detailed information about your refund requests, including the status and estimated processing time.
Explore the Billing Section: Within your account settings, the 'Billing' section lists all financial transactions. Here, you can view any refunds initiated, including the amount and date of the transaction.
Review Refund Progress Information: today provides specific details about your refund process, such as when it was requested, when it is approved, and when it is issued back to your payment method. Keep an eye on these updates for a clear timeline.
Use Customer Support: If you have specific inquiries or if your refund takes longer than expected, utilize today’s customer support chat feature directly on the website for immediate assistance.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we typically do not issue refunds for those charges. We recommend reviewing your account settings to stay updated on the renewal dates, and we’re here to assist with any further questions you may have.
Refund processing times can vary based on your financial institution, but generally, it may take 5 to 10 business days for the refund to appear in your account. Once processed on our end, you'll receive a confirmation email indicating that the refund has been initiated.
If you notice a charge but do not have an active subscription, please check your account for any past subscriptions that may still be active or review your payment history for any ongoing charges. If you still have questions, you can contact our customer support team for assistance in resolving the matter.
If you are unable to secure a refund directly from Today, consider reaching out to customer service again for further assistance. You may also explore escalating your issue within Today’s support system or reviewing your account details to ensure all information is correct. These steps can help clarify your situation and potentially lead to a resolution.
If Today refuses to issue a refund, you can start by reviewing their refund policy to ensure that you understand the terms that apply to your situation. Additionally, consider reaching out to customer support again for clarification or to discuss your case in more detail. Checking your account details might also help to confirm any relevant information regarding your transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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