How to Get a TOMBOGO™ Refund

• Order Confirmation Email - Ensure you have the original email confirming your purchase, which contains important details about your order.
• Order Number - Locate your unique order number, which is necessary for tracking your refund request.
• Shipping Tracking Information - Provide tracking details if the item has been returned, to verify its status.
• Proof of Purchase - Keep a copy of any receipt or invoice related to your order to document the transaction.
• Reason for Return - Be ready to explain why you are requesting a refund, such as product defects or dissatisfaction.
• Photos of the Product - If applicable, take clear photos of the item to substantiate your refund claim.
• Return Authorization - Confirm if you need a return authorization from TOMBOGO™ before sending back the product.
• Credit Card Information - Have your payment information available in case you need to receive your refund directly to your account.
• Account Details - Ensure you are logged into your TOMBOGO™ account, as this may be required to process your refund.

TOMBOGO™ offers unique, high-quality bags and accessories designed for functional style. Understanding your rights and eligibility for refunds is important when making a purchase. Refund scenarios at TOMBOGO™ are primarily related to product quality issues, order fulfillment discrepancies, and specific return policies that may affect your satisfaction with their products.

Users may qualify for a refund under the following conditions:

• Defective Products: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or exchange.
• Incorrect Orders: If the item received does not match your original order, you might qualify for a refund or exchange to correct the order discrepancy.
• Return Policy Compliance: Items returned within the specified return window, in their original condition, and according to the outlined return procedures may be eligible for a refund.
• Order Issues: If there is an issue with your order processing, such as an order that was not fulfilled, you may be eligible for a refund.

Ensure to review TOMBOGO™'s specific return and refund policies for detailed instructions and eligibility requirements regarding your situation.

At TOMBOGO™, customers sometimes encounter situations where they need assistance regarding their orders or subscriptions. Here are a few real user scenarios where refunds were successfully claimed:

• A customer received the wrong item: A user ordered a specific backpack from TOMBOGO™ but received a different model. Upon contacting customer support with their order number, they were guided through the return process and granted a refund for the incorrect item once it was returned.
• Dissatisfaction with a purchased item: After receiving their Eco-Friendly Tote, a customer realized it didn't meet their expectations based on the product description. They reached out to TOMBOGO™’s support, providing feedback and requesting a refund. The support team offered a full refund and arranged for the item’s return.
• Subscription plan change: A user decided to switch from a monthly to a yearly subscription for TOMBOGO™’s custom services. They contacted support to clarify the transition process, and the team promptly processed a refund for the unused portion of the monthly fee before applying the yearly charge.
• Late delivery: A customer noticed their order was delayed beyond the estimated delivery time. After reaching out to TOMBOGO™’s customer service to express their concern, they were offered a refund for the shipping cost as an apology for the inconvenience, which they gratefully accepted.

Tracking your refund status with TOMBOGO™ is straightforward when you know where to look. Here are some tips to ensure you stay updated on your refund progress efficiently:

• Check Your Email: TOMBOGO™ sends detailed email updates regarding your refund status. Look for emails with the subject line containing "Refund Update" to get the latest information.
• Use the TOMBOGO™ App: If you have the TOMBOGO™ mobile app, navigate to the "Orders" section. Here, you can view refund requests and their current status.
• Visit Your Account Dashboard: Log into your account on tombogo.com and go to the "Order History" section. Each order will display refund details including approval status and estimated processing time.
• Look in Account Settings: In your account settings, you can access "Billing" to review any processing transactions related to your refund. This section provides clarity on any deductions or credits applied.
• Notifications Section: Keep an eye on the notifications tab in the app or website for any real-time updates. TOMBOGO™ will send alerts for significant changes in your refund status.