Navigating billing can often be an afterthought until an unexpected charge arises, leaving you searching for clarity. This guide is designed to assist you in understanding how refunds work with Tonya Harlan, LPC, ensuring you know who is eligible and the simple steps to request your money back efficiently. With clear information and supportive guidance, you can confidently manage your financial concerns and focus on what truly matters.
What You Should Prepare Before Applying For Refund
Appointment Confirmation: Provide the confirmation email or message for your therapy session with Tonya Harlan.
Payment Proof: Gather receipts or bank statements showing the payment made for the session or service.
Client Identification: Prepare your full name, date of birth, and any client ID associated with your account.
Reason for Refund: Write a brief explanation of why you are requesting a refund, highlighting any specific issues related to the service.
Communication Records: Include any emails or messages exchanged with Tonya Harlan or her office regarding the service or refund inquiries.
Session Dates: List the specific dates of the sessions for which you are requesting a refund.
Payment Method: Specify how you made the payment (credit card, check, etc.) and include relevant transaction details if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
Health Savings Account (HSA)
5-10 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Tonya Harlan, LPC
At Tonya Harlan, LPC, users seeking counseling services are encouraged to understand their rights regarding billing and potential refunds. As a licensed professional counselor, services are typically billed per session, and understanding the circumstances that might qualify for a refund is essential for managing your account.
Situations that may qualify users for a refund include:
Cancellations or No-Shows: If a session is cancelled with adequate notice as outlined in the cancellation policy, users may be eligible for a refund or credit toward future services.
Prepaid Sessions: For clients who have purchased a package of sessions upfront, there may be conditions under which unused sessions qualify for a refund if appropriate notice is given.
Policy Changes: If there are changes to the service terms or billing practices that affect ongoing therapy arrangements, users may inquire about their eligibility for adjustments or refunds.
Session Errors: In the rare event of scheduling discrepancies that affect the delivery of services, users might discuss their account and explore potential refunds based on the circumstances.
Understanding these scenarios can help clients manage their expectations and ensure a smooth experience with Tonya Harlan, LPC. For specific inquiries, it's recommended that users contact the office directly to clarify their individual situations and options regarding refunds.
Step-by-Step Process to Request Your Tonya Harlan, LPC Refund Like a Pro
If you purchased through moveforwardpa.com:
Visit the moveforwardpa.com website.
Scroll down to the bottom of the homepage and click on Contact.
Fill out the contact form with your information:
Provide your full name and email address.
In the subject line, write Refund Request.
In the message body, mention that you want a refund due to subscription renewal without notice or state your account was unused.
Submit the form and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Tap on Subscriptions.
Locate the subscription for Tonya Harlan, LPC.
Tap on Cancel Subscription if needed.
Go back to your subscription list and select the relevant subscription.
Tap Report a Problem and follow the prompts.
In your message, emphasize that the renewal was unexpected and that you did not utilize the service.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the three horizontal lines (menu) in the top-left corner.
Select Subscriptions.
Find the subscription for Tonya Harlan, LPC.
Tap Manage and then select Cancel Subscription if required.
After cancellation, return to the subscription page.
Tap Report a Problem next to the subscription.
In your message, mention the subscription renewed unexpectedly, and that your account was inactive.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to My Account.
Scroll down to find your subscriptions.
Find the subscription for Tonya Harlan, LPC and select Manage Subscription.
Cancel the subscription if necessary.
Click on Contact Support for refund inquiries.
Explain in your inquiry that you wish to request a refund, noting the lack of prior notice on renewal or that the account was not utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows: [describe reason]
As a result, I would like to request a refund in the amount of [Amount]. I have attached the necessary documentation for your review.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
Please allow 3-5 business days for your request to be reviewed.
Processing
Your refund has been approved and is currently being processed.
You can expect to see the funds return to your account within 5-7 business days.
Refunded
The refund has been completed successfully.
The amount will be credited back to your original payment method shortly.
Partially Refunded
A portion of your refund has been processed.
You will receive a partial amount back, which will be reflected in your account soon.
Canceled
Your refund request has been canceled, either by you or by the system.
If you believe this is an error, please contact our support team for assistance.
Completed
The entire refund process has been finalized.
You can confirm the transaction in your account statement.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Tonya Harlan, LPC, clients often seek therapy services tailored to their individual needs. While the experience is generally positive, there are specific situations where clients have successfully claimed refunds. Here are a few examples:
Cancellation of Package Sessions: A client purchased a package of ten therapy sessions but had to relocate unexpectedly for work. After contacting Tonya Harlan, LPC to explain the situation, they were able to receive a refund for the remaining sessions, as they had not yet utilized them.
Scheduling Conflicts: A client accidentally scheduled a session at the same time as a work commitment. After discussing the mix-up with Tonya, they were granted a refund for the session fee, as it was canceled within the policy timeframe.
Subscription Services for Mental Health Resources: A client subscribed to a monthly wellness resource plan but found that the materials were not aligning with their current needs. Upon reaching out to customer support, they successfully received a prorated refund after canceling their subscription mid-cycle.
Unforeseen Personal Circumstances: A client who had enrolled in a group therapy program had to withdraw due to a family emergency. Once they communicated their situation to Tonya Harlan, LPC, they were able to receive a refund for the remaining sessions of the program.
The Easiest Way to Get a Tonya Harlan, LPC Refund
If you're frustrated trying to get a refund from Tonya Harlan, LPC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Tonya Harlan, LPC is streamlined for your convenience. To ensure you stay updated on your refund requests efficiently, follow these specific steps tailored to our communication processes and tools.
Email Notifications: Keep an eye on your email for updates related to your refund. Tonya Harlan, LPC sends prompt notifications containing the refund status, including expected timelines for processing.
Account Dashboard: Log into your account on MoveForwardPA.com and navigate to the Order History section. Here, you can locate your refund request along with its current status and details regarding the transaction.
Billing Section: Within the Billing section of your account settings, you’ll find specific information about all recent transactions, including initiated refunds. Check this regularly for the most up-to-date status.
In-App Notifications: If you use the mobile app, enable notifications to receive real-time updates about your refund progress. Important changes and confirmations will pop up directly on your app.
Customer Support: If you have questions or need assistance tracking your refund, do not hesitate to reach out to our support team via the Contact Us page. They can provide personalized updates based on your specific situation.
FAQ
Refunds for sessions missed due to late cancellations are typically not provided, as the policy allows for a certain timeframe for changes to appointments. If you find yourself in this situation, we recommend reaching out directly to discuss your circumstances, as exceptions can sometimes be considered.
Refund processing times can vary depending on your financial institution, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days. Please note that during peak times or holidays, this duration may be slightly longer. If you have any concerns, feel free to reach out for assistance.
If you see a charge but do not have an active subscription, please reach out to our support team at support@moveforwardpa.com. Provide details of the charge along with your account information so we can assist you in resolving the issue promptly.
If you are unable to obtain a refund directly from Tonya Harlan, LPC, consider reaching out to customer service again for further assistance. You may also explore the option of escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details could provide insights on potential next steps.
If Tonya Harlan, LPC refuses to issue a refund, review the refund policy as outlined on the website to understand the terms. You may also consider reaching out to customer support again for further clarification or assistance. It's also helpful to double-check your account details to ensure all relevant information has been accurately provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)