How to Get a Topdrawer Refund

• Order Number: Locate your unique order ID found in your confirmation email.
• Account Information: Ensure you have your Topdrawer account email and password ready for verification.
• Purchase Date: Confirm the date of your transaction, as this information may be required to process your refund.
• Payment Method: Have details of the payment method used (credit card, PayPal, etc.) ready to help verify the transaction.
• Photos or Evidence: If the product is damaged or not as described, take clear photos to include as part of your refund request.
• Return Authorization: If applicable, check if you need a return authorization number before sending items back.
• Original Packaging: Keep the item in its original packaging, as it may be required for the return process.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, as this may be required in your submission.
• Shipping Receipt: If you are returning items, retain any shipping receipts as proof of return.

*Working days are Monday to Friday, and don't include public holidays.

At Topdrawer, we understand that circumstances can change, and our users may have questions regarding eligibility for refunds. Our products and services, which primarily include high-quality stationery and personalized gifts, are designed to provide a seamless shopping experience. However, there are specific situations where users may seek clarification about their billing and refund options.

• Product Damage or Defects: If you receive a product that is damaged or defective upon delivery, you may qualify for a refund or replacement.
• Incorrect Items: In cases where the wrong item was sent, users might be eligible for a refund or a replacement product.
• Cancellations: Subscription services, if applicable, may allow cancellations within a specified period. In these cases, users might be eligible for a refund for the remaining unused period of their subscription.
• Order Modifications: If changes to an order were necessary and not addressed, users may inquire about possible adjustments or refunds related to the modification process.

Please refer to your order confirmation or account details for specific terms that apply, as these can influence your eligibility for refunds based on your individual situation.

Topdrawer is committed to providing excellent service, and our users often encounter situations where they need assistance with refunds. Here are some real user scenarios showcasing successful refund claims:

• Subscription Overlap: A customer realized after subscribing to a new digital design tool that they had forgotten about their existing subscription to a similar product. Upon contacting Topdrawer's customer support, they were able to successfully receive a refund for the unused months on the overlapping subscription.
• Incorrect Item Delivered: A user received an order containing the wrong type of stationery set. They reached out to Topdrawer, explained the situation, and promptly received a refund for the returned product as well as store credit to use on the correct item.
• Billing Error on Promotional Offer: A customer signed up for a promotional package that included a discount on their first three months. When their billing cycle charged them the full price, they contacted support via their account dashboard. After verification, Topdrawer issued a refund for the difference, ensuring the promotional rate was applied thereafter.
• Service Downtime Impact: A user experienced an unexpected service outage during a critical project. After reporting the issue through Topdrawer’s support system, they were offered a refund for the downtime period, allowing them to maintain their project’s budget without concern.

Tracking your refund status with Topdrawer is straightforward and designed for your convenience. Here’s how to efficiently keep tabs on your refund progress:

• Check Your Email: Topdrawer sends refund updates directly to your registered email. Look for emails with the subject line "Refund Update" to keep informed about your refund status.
• Use the Topdrawer Mobile App: If you have the Topdrawer app installed, check the notifications section for real-time updates on your refund. The app is designed to provide immediate alerts, ensuring you're aware of any changes.
• Access Your Account Dashboard: Log in to your Topdrawer account and navigate to the "Order History" section. Here, you will see the status of your refunds, along with estimated timelines for processing.
• Review the Billing Section: For detailed information regarding any refunds, head to the "Billing" section of your account. This area provides a comprehensive overview of your transactions and their statuses.
• Progress Tracking Details: In the refund status section, Topdrawer outlines key stages of the refund process, including "Initiated", "Processed", and "Completed", so you know exactly where your refund stands.
• Contact Customer Support: If you have further questions or concerns about your refund, don’t hesitate to reach out to Topdrawer’s customer support. Use the chat feature in the app or website for prompt responses.