Many users often overlook their billing details until they encounter an unexpected charge, such as an automatic renewal. This guide is designed to help you understand how Total Subscription Services refunds work, who qualifies for a refund, and the streamlined steps to request your money back efficiently. With clear instructions and helpful information, you can navigate the refund process confidently and ensure your experience with Total Subscription Services meets your expectations.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account username and email address associated with Total Subscription Services ready.
Transaction ID: Gather the specific transaction ID for the payment you're seeking a refund for, which can be found in your account billing history.
Subscription Details: Prepare the details of your subscription plan, including the start date, renewal dates, and any relevant changes made to your subscription.
Date of Purchase: Note the exact date when you made the payment or subscribed to the service.
Cancellation Confirmation: If applicable, provide proof of any cancellation request submitted, including confirmation emails or ticket numbers.
Reason for Refund: Be ready to clearly articulate the reason for your refund request, whether it's due to dissatisfaction, technical issues, or unauthorized charges.
Supporting Documentation: Collect any email correspondence or chat logs with customer support that pertain to your refund request.
Payment Method: Have details regarding the payment method used, such as credit card last four digits, PayPal transaction number, etc.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Total Subscription Services
Total Subscription Services, which operates flixpatrol.com, provides users with access to a variety of subscription-based entertainment services. Users are encouraged to familiarize themselves with their rights regarding refunds. Eligibility for a refund may depend on specific circumstances related to your account and subscription status.
Refund situations that may apply include:
Cancellation Timing: If a user cancels their subscription before the end of the billing cycle, a review of the cancellation date and service access may determine eligibility for a refund of the unused portion of that billing period.
Service Interruption: In instances where users experience significant interruptions or limited access to services due to technical issues, there might be opportunities to evaluate eligibility for a refund for the affected service period.
Membership Type Changes: If users transition between membership tiers, determining whether any adjustments in billing apply may qualify users for partial refunds based on the timing and nature of the change.
Promotions and Offers: Users who apply for promotional offers may review the terms and conditions to establish eligibility for refunds if the promotion does not meet the outlined expectations.
Account Management Issues: For situations involving account settings or subscription management errors where users did not have access to services as expected, a review of those specific circumstances may uncover potential refund eligibility.
It is important for users to keep detailed records of their subscription activity and any correspondence with Total Subscription Services to support their inquiries regarding refunds.
Step-by-Step Process to Request Your Total Subscription Services Refund Like a Pro
If you purchased through Total Subscription Services.com:
Go to flixpatrol.com and log in to your account.
Navigate to the Account Settings section.
Select Billing from the menu.
Locate the recent transaction that you wish to refund.
Click on Request Refund next to the transaction.
In the message box, mention that you want a refund because the subscription renewed without notice.
Provide any relevant details, such as account inactivity.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the Settings menu.
Select Subscriptions.
Find and tap on the FlixPatrol Subscription.
Scroll down and tap Report a Problem.
Choose Request a refund and select the reason: subscription renewed without notice.
Tap Submit to send your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top left corner.
Go to Subscriptions.
Find the FlixPatrol Subscription and select it.
Tap Manage then select Refund.
In the provided field, indicate that the subscription was renewed without prior notice.
Submit your refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and select Streaming Channels.
Go to My Channels to find FlixPatrol.
Highlight the FlixPatrol channel and press the * button on your remote.
Select Manage Subscription.
Choose Cancel Subscription.
After cancellation, visit Roku's Support Page to request a refund.
Mention that the subscription renewed unexpectedly and you didn't intend to continue.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Total Subscription Services for Refund
Script
Copy
Subject: Refund Request – Total Subscription Services Account [Your Email]
Dear Total Subscription Services Team,
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your refund is in the queue. You will be notified when it is processed.
Processing
The refund is currently being processed by our system.
Your refund is actively being handled, and you should receive an update soon.
Refunded
The refund has been completed and the funds have been returned.
You will see the refund reflected in your account within 3-5 business days.
Partially Refunded
A portion of the original amount has been refunded.
You will receive the partial refund soon, and it will be displayed in your account.
Completed
The refund process is finalized with no further action needed.
Your refund is fully processed. You can verify it in your transaction history.
Canceled
The refund request has been canceled either by you or by our support team.
Your initial payment remains intact. You need to contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When using Total Subscription Services, users may occasionally encounter situations that prompt them to seek a refund. Here are some realistic scenarios illustrating successful refund claims:
Status Change Inquiry: A user intended to switch from a monthly to an annual subscription but accidentally selected the monthly option again during the upgrade. After reaching out to customer support, they explained the mix-up and requested a refund for the extra charge, which was promptly processed.
Interruption of Service: A subscriber experienced a temporary service interruption while streaming a highly anticipated show. After contacting Total Subscription Services for clarification, they were offered a refund for the disrupted month, ensuring a positive resolution.
Trial Period Misunderstanding: A user activated a free trial but misunderstood the cut-off date for cancellation. Upon realizing they were billed unexpectedly, they contacted support, clarified their understanding, and received a full refund for the recent charge based on their trial agreement.
Plan Downgrade Issue: A customer decided to downgrade their subscription plan but noticed they were still being charged for the previous plan. After verifying their request with customer service, they successfully received a refund for the difference in the billing cycle.
The Easiest Way to Get a Total Subscription Services Refund
If you're frustrated trying to get a refund from Total Subscription Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund with Total Subscription Services is straightforward and user-friendly. Below are some efficient methods to keep you updated on your refund status:
Check Your Email: Total Subscription Services sends out automatic email notifications regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about the progress of your request.
Access Your Account Dashboard: Log into your Total Subscription Services account and navigate to the Billing Section. Here, you can find detailed updates about your transactions, including any pending refunds.
Review Order History: Within your account, check the Order History page. Each transaction will display its current status, allowing you to see if your refund is in process.
In-App Notifications: If you use the Total Subscription Services mobile app, ensure that your notifications are turned on. Important updates, including refund notifications, will appear directly in the app.
Tracking Progress: Total Subscription Services provides specific information about refund timelines. Typically, you will see estimated completion dates listed under the refund details in your account settings.
Customer Support Assistance: If you have questions or cannot find your refund status, contacting Total Subscription Services' customer support through their help center can provide personalized assistance.
FAQ
If you forgot to cancel your Total Subscription Services subscription on time, refunds are typically not issued as subscriptions are charged based on the billing cycle. However, it’s advisable to reach out to customer support directly to discuss your situation, as they may offer assistance or options depending on specific circumstances.
Refund processing times can vary depending on your payment method and financial institution, but typically, you can expect to see the funds reflected in your account within 5 to 10 business days after the refund is processed. If you have any concerns about the status of your refund, it's always a good idea to check with your bank or payment provider for more specific information.
If you notice a charge but do not have an active subscription, please first check your email for any subscription confirmations or notifications. If you still believe the charge is incorrect, contact our support team with relevant details, and we will assist you in resolving the matter.
If you are unable to secure a refund directly from Total Subscription Services, consider reaching out to their customer service team again for further assistance. You may also review your account details and payment history to ensure there are no misunderstandings. Additionally, escalating your request within their support system can provide alternative avenues for resolution.
If Total Subscription Services has declined your refund request, it's advisable to review their refund policy to understand the specific conditions that apply. You may also try reaching out to their customer support team again for further assistance or clarification regarding your request. Additionally, checking your account details may provide insights into any relevant aspects of your subscription.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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